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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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All 408,428 Complaints, Counted by...

by Company
47,726Bank of America
33,650Wells Fargo
26,726JPMorgan Chase
20,922Experian
20,418Equifax
19,991Citibank
17,292Ocwen
15,821TransUnion
12,339Capital One
10,063Nationstar Mortgage
7,372U.S. Bancorp
6,963GE Capital Retail
6,455Green Tree Servicing, LLC
6,319Navient
5,536PNC Bank
5,099HSBC
4,536Encore Capital Group
4,163Amex
3,804SunTrust Bank
3,513Discover
3,466TD Bank
3,054Select Portfolio Servicing, Inc
2,441RBS Citizens
2,229Fifth Third Bank
2,119Portfolio Recovery Associates, Inc.
1,874Barclays
1,857M&T Bank
1,826Enhanced Recovery Company, LLC
1,789Seterus
1,735BB&T Financial
1,704Regions
1,670Expert Global Solutions, Inc.
1,558Ally Financial Inc.
1,476USAA Savings
1,473Flagstar Bank
1,345Resurgent Capital Services L.P.
1,335Santander Consumer USA
1,334AES/PHEAA
1,322Specialized Loan Servicing LLC
1,175PayPal
1,127Navy FCU
1,105KeyBank NA
1,094PHH Mortgage
1,046Bayview Loan Servicing, LLC
1,044OneWest Bank
by Product
149,768Mortgage
68,460Debt collection
59,431Credit reporting
50,988Credit card
47,054Bank account or service
13,688Consumer loan
12,218Student loan
2,629Payday loan
2,370Money transfers
769Prepaid card
225Other financial service


by Sub-Product
149,768Mortgage
68,460Debt collection
59,431Credit reporting
50,988Credit card
47,054Bank account or service
13,688Consumer loan
12,218Student loan
2,629Payday loan
2,370Money transfers
769Prepaid card
225Other financial service


by Company Response
285,013Closed with explanation
51,415Closed with non-monetary relief
28,626Closed with monetary relief
17,919Closed without relief
9,736Closed
7,469In progress
5,307Closed with relief
2,115Untimely response


by Timely Response
284,722Yes
7,628No


by Disputed Response
273,720No
81,556Yes
Click here to show banks with less than 1,000 complaints...


by Issue
81,614Loan modification, collection, foreclosure
46,089Loan servicing, payments, escrow account
42,562Incorrect information on credit report
28,348Cont'd attempts collect debt not owed
20,075Account opening, closing, or management
12,928Communication tactics
12,925Deposits and withdrawals
11,913Disclosure verification of debt
10,244Application, originator, mortgage broker
8,421Billing disputes
7,812Other
6,948Credit reporting company's investigation
6,896Problems caused by my funds being low
6,484Managing the loan or lease
5,963Unable to get credit report/credit score
5,618False statements or representation
5,263Settlement process and costs
5,215Improper contact or sharing of info
5,005Problems when you are unable to pay
4,438Taking/threatening an illegal action
4,212Identity theft / Fraud / Embezzlement
4,025Making/receiving payments, sending money
3,860APR or interest rate
3,846Repaying your loan
3,629Closing/Cancelling account
3,600Dealing with my lender or servicer
3,382Credit decision / Underwriting
3,129Using a debit or ATM card
2,692Can't repay my loan
2,192Late fee
1,995Credit monitoring or identity protection
1,963Improper use of my credit report
1,833Taking out the loan or lease
1,808Credit determination
1,794Customer service / Customer relations
1,701Credit reporting
1,640Credit card protection / Debt protection
1,630Advertising and marketing
1,545Delinquent account
1,494Billing statement
1,390Transaction issue
1,387Credit line increase/decrease
1,387Payoff process
1,340Charged fees or interest I didn't expect
1,311Other fee
1,297Rewards
1,095Fraud or scam
1,003Collection practices
904Collection debt dispute
821Unsolicited issuance of credit card
794Shopping for a loan or lease
619Balance transfer
587Other transaction issues
512Managing the line of credit
460Can't contact lender
436Money was not available when promised
385Forbearance / Workout plans
384Account terms and changes
374Getting a loan
307Privacy
301Application processing delay
293Bankruptcy
255Managing, opening, or closing account
251Received a loan I didn't apply for
247Unauthorized transactions/trans. issues
231Can't stop charges to bank account
223Other service issues
207Applied for loan/did not receive money
195Payment to acct not credited
192Arbitration
187Sale of account
168Shopping for a line of credit
156Cash advance
148Overlimit fee
139Wrong amount charged or received
127Balance transfer fee
126Cash advance fee
117Charged bank acct wrong day or amt
98Incorrect/missing disclosures or info
94Convenience checks
72Customer service/Customer relations
60Fees
30Lender repossessed or sold the vehicle
27Adding money
22Unexpected/Other fees
19Advertising, marketing or disclosures
16Excessive fees
15Disclosures
12Lost or stolen check
12Overdraft, savings or rewards features
11Lost or stolen money order
9Incorrect exchange rate
4Lender damaged or destroyed vehicle
4Lender sold the property
1Lender damaged or destroyed property


by Sub-Issue
18,224Account status
17,784Debt is not mine
12,178Information is not mine
8,187Not given enough info to verify debt
7,982Frequent or repeated calls
7,631Debt was paid
4,645Account terms
4,273Attempted to collect wrong amount
3,646Problem getting my free annual report
3,391Public record
2,981Right to dispute notice not received
2,911Problem with statement of dispute
2,513No notice of investigation status/result
2,477Personal information
2,460Threatened to take legal action
2,424Talked to a third party about my debt
2,317Problem getting report or credit score
1,808Report improperly shared by CRC
1,771Debt resulted from identity theft
1,647Reinserted previously deleted info
1,420Contacted me after I asked not to
1,342Threatened to sue on too old debt
1,322Threatened arrest/jail if do not pay
1,245Contacted employer after asked not to
1,162Debt was discharged in bankruptcy
1,040Called after sent written cease of comm
933Used obscene/profane/abusive language
827Investigation took too long
767Problem with fraud alerts
745Not disclosed as an attempt to collect
697Inadequate help over the phone
667Impersonated an attorney or official
633Sued w/o proper notification of suit
514Seized/Attempted to seize property
513Called outside of 8am-9pm
510Indicated committed crime not paying
447Attempted to/Collected exempt funds
436Billing dispute
426Account terms and changes
245Problem cancelling or closing account
180Sued where didn't live/sign for debt
168Indicated shouldn't respond to lawsuit
126Contacted me instead of my attorney
118Receiving unwanted marketing/advertising
85Report shared with employer w/o consent
70Received marketing offer after opted out
3Insurance terms



by Month
1Jul2015
5,675Jun2015
13,438May2015
12,082Apr2015
14,367Mar2015
12,703Feb2015
12,655Jan2015
11,733Dec2014
11,295Nov2014
12,934Oct2014
12,511Sep2014
13,154Aug2014
13,439Jul2014
12,554Jun2014
12,153May2014
13,848Apr2014
13,972Mar2014
13,051Feb2014
12,653Jan2014
9,500Dec2013
9,311Nov2013
9,234Oct2013
9,654Sep2013
9,560Aug2013
9,295Jul2013
8,036Jun2013
8,158May2013
8,649Apr2013
8,708Mar2013
8,331Feb2013
9,824Jan2013
6,263Dec2012
6,129Nov2012
6,764Oct2012
5,499Sep2012
6,880Aug2012
6,787Jul2012
7,859Jun2012
7,627May2012
5,725Apr2012
6,248Mar2012
3,508Feb2012
3,266Jan2012
2,556Dec2011
11Nov2011



by State
60,235California
39,202Florida
29,684Texas
27,834New York
17,621Georgia
16,514New Jersey
14,524Pennsylvania
14,268Illinois
13,096Maryland
13,075Virginia
12,703Ohio
11,184North Carolina
11,003Michigan
8,965Arizona
8,329Washington
8,307Massachusetts
6,995Colorado
5,991Tennessee
5,376Missouri
4,944South Carolina
4,889Connecticut
4,808Oregon
4,724Minnesota
4,682Nevada
4,573Wisconsin
4,425Indiana
3,977Alabama
3,821Louisiana
2,842Kentucky
2,643Oklahoma
2,363District Of Columbia
2,237New Hampshire
2,176Delaware
2,149Utah
1,964New Mexico
1,961Kansas
1,809Mississippi
1,708Arkansas
1,657Iowa
1,484Hawaii
1,459Rhode Island
1,449Maine
1,340Idaho
1,287Nebraska
1,035West Virginia
866Puerto Rico
720Vermont
668Montana
557South Dakota
489Alaska
415Wyoming
336North Dakota
151AE
116AP
85VI
42GU
22FM
22MH
18MP
13AS
10AA
9PW



by Top Zip Codes
909MI48382
618FL33071
384FL33173
368TX76116
293MD20774
293MD20744
292CA92626
273CA92101
259GA30349
256NY11375
250CA90046
248TX76028
245DC20002
242CA91730
239FL32256
233TX75052
232CA92660
229GA30039
227GA30044
225GA30331
221FL33409
214GA30043
212DC20009
211MD20772
209GA30058
207FL33025
206TX77065
205FL33411
201NY11230
198MD20874
198FL33433
198DC20011
197CA90047
196NC28269
195FL33027
195IL60445
194MD21117
193GA30087
190CA92336
189NY11234
187CA90069
187DC20001
186GA30034
186GA30281
185TN37013
185GA30038
184CA92656
183VA22192
182GA30066
179NY10016
179CA92881
178CA92592
177FL34953
174NC28277
174NJ08753
174MD20735
173GA30052
172GA30024
170FL33414
169NY11236
169GA30096
169CA91709



 
169FL33186
168NV89123
166TX75070
166VA22193
165GA30016
165DE19701
164MD20910
164NY10025
164IL60640
164IL60657
163MD20878
163FL33029
163MD20721
163MD20748
163DE19803
162NY10024
162MD20706
162NY11201
162CA92562
161FL33065
161NJ07712
158CA93065
158DE19702
158CA91335
157CO80134
157FL33063
157VA22304
156CA94513
156FL33496
154FL33157
153GA30294
152CA94565
152VA20147
152FL33321
152IL60629
151GA30253
149GA30135
149FL33172
149TX77449
149CA92880
149FL33617
148NJ08873
148CA94605
147NC28027
147VA22191
147NJ08701
146NY10010
146FL33176
145CA92677
144NY10023
143TX76244
143FL33312
143FL33311
141CA94533
141DE19720
141TX77084
140FL33134
140AZ85032
140CA95758
140CA91001
140FL33024
139MD20743



 
139MD20747
139CA91344
139NY10462
138CA93536
138GA30047
137GA30083
137GA30126
136CA90049
136OH43230
135CA91604
135DC20020
135MD20850
135FL32835
135CA90025
135NY11235
135NY10977
134GA30213
134NJ08046
134FL33169
134CA90019
134GA30228
134PA19082
133TX75034
133FL33324
133GA30080
133VA20176
133TX76123
132FL32828
132FL33647
132MD21222
132MA02151
132FL33155
132TX75104
131FL33319
131NY11219
131NY11434
131TX78660
131FL33023
131IL60619
130TX76137
130GA30093
129MD20785
129OH43081
129NY10031
129IL60628
129MD20906
129GA30040
129GA30078
129FL33126
129GA30062
129CA92563
128CA95825
128CA92114
127CA95630
127NY10011
127TX76049
127MD20720
127NC28216
127CA94501
127NY10314
127GA30013
127NY11233


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


See All Franchises   




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