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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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27 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/24/15
MS 39540
1390364

Blackhawk Network Holdings Inc.
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

5/14/15
FL 33040
1376730

Blackhawk Network Holdings Inc.
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

4/28/15
PA 15110
1350092

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

4/21/15
NC 28304
1339584

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

4/9/15
NY 14895
1322618

MoneyGram
Closed with explanation (Timely, Disputed)

Prepaid card (ID prepaid card)
Adding money

4/9/15
NY 14895
1322619

Western Union
In progress (Timely)

Prepaid card (ID prepaid card)
Adding money

3/31/15
VA 22911
1308809

Amex
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Adding money

2/25/15
TX 78412
1257916

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Adding money

2/20/15
CA 95376
1249296

Blackhawk Network Holdings Inc.
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Adding money

2/17/15
IL 60660
1242125

Amex
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Adding money

1/31/15
NY 11356
1219485

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

1/27/15
NC 28806
1211873

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Adding money

1/20/15
CA 90006
1201186

Blackhawk Network Holdings Inc.
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Adding money

1/15/15
FL 32708
1195237

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Adding money

1/6/15
MI 48625
1183857

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Adding money

11/11/14
GA 30214
1112033

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Adding money

10/9/14
CA 91604
1065323

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Adding money

9/30/14

1051284

Comerica
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Adding money

9/25/14
KY 40206
1044120

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (Gift or merchant card)
Adding money

9/12/14
MI 48336
1026273

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Prepaid card (ID prepaid card)
Adding money

9/4/14
PA 19138
1013874

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Adding money

8/20/14
NC 27537
993576

Amex
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Adding money

8/10/14
VA 20111
977170

Amex
Closed with monetary relief (Not Timely)

Prepaid card (Transit card)
Adding money

8/6/14
GA 30004
971723

PayPal
Closed with explanation (Not Timely)

Prepaid card (Other special purpose card)
Adding money

7/28/14
CA 95035
955928

Western Union
Closed with explanation (Not Timely, Disputed)

Prepaid card (General purpose card)
Adding money

7/25/14
CT 06405
953852

Amex
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Adding money

7/24/14
OK 74960
953708

Comerica
Closed with monetary relief (Not Timely)

Prepaid card (Government benefit payment card)
Adding money

27 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
11 Amex
4 Blackhawk Network Holdings Inc.
3 NetSpend Corporation, a TSYS Company
2 Comerica
2 Western Union
2 U.S. Bancorp
1 PayPal
1 Wells Fargo
1 MoneyGram


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