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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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20 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/14/15
IL 60193
1563462

Citibank
Closed with explanation (Not Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

6/5/15
CA 90057
1408820

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (Transit card)
Advertising, marketing or disclosures

5/6/15
CO 80234
1363152

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

4/22/15
MA 02459
1342009

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (Other special purpose card)
Advertising, marketing or disclosures

4/20/15
PA 19145
1336861

PayPal
Closed (Timely)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

4/7/15
AZ 85201
1318491

PLS GROUP, INC
In progress (Timely)

Prepaid card (Government benefit payment card)
Advertising, marketing or disclosures

3/24/15
CT 06457
1299860

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Advertising, marketing or disclosures

3/2/15
VA 22958
1263617

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

2/25/15
NV 89121
1256499

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (ID prepaid card)
Advertising, marketing or disclosures

1/28/15
TX 77073
1214058

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Advertising, marketing or disclosures

1/5/15
OH 44236
1180208

New York Community Bank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

12/30/14
MA 01247
1174887

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

11/11/14
MA 02180
1111562

Citibank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

10/21/14
CO 80220
1079866

U.S. Bancorp
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

10/8/14
NM 87551
1063790

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Other special purpose card)
Advertising, marketing or disclosures

9/9/14
IL 60089
1020909

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (Other special purpose card)
Advertising, marketing or disclosures

8/27/14
CO 80517
1003628

Amex
Closed with explanation (Not Timely, Disputed)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

8/23/14
CA 94538
998370

U.S. Bancorp
Closed with explanation (Not Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

8/7/14
CA 90046
972900

Amex
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

7/31/14
CA 94133
961997

Amex
Closed with explanation (Not Timely)

Prepaid card (Gift or merchant card)
Advertising, marketing or disclosures

20 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
7 NetSpend Corporation, a TSYS Company
3 Amex
2 U.S. Bancorp
2 PayPal
2 Citibank
1 New York Community Bank
1 Comerica
1 Blackhawk Network Holdings Inc.
1 PLS GROUP, INC


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