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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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72 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/3/15
AZ 85297
1404725

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

6/3/15
OH 45133
1404930

First Data Corporation
In progress (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

5/29/15
CA 92593
1398494

Sterling Infosystems, Inc.
Closed with explanation (Timely)

Other financial service (Foreign currency exchange)
Customer service/Customer relations

5/20/15
CA 95814
1385079

DFC Global Corp
Closed with non-monetary relief (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

5/18/15
NC 27896
1380365

Citibank
Closed with non-monetary relief (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

5/12/15
AZ 85441
1372558

Bank of America
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

5/5/15
LA 70884
1360749

Citibank
In progress (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

5/4/15
30419
1359918

JPMorgan Chase
Closed (Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

4/23/15
SC 29445
1344827

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

4/13/15
CA 92101
1328351

Bank of America
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

4/8/15
VA 24055
1321216

Wells Fargo
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

4/6/15
CO 80125
1317943

PayPal
Closed with non-monetary relief (Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

3/29/15
WI 54904
1306298

Bank of America
Closed with explanation (Timely, Disputed)

Other financial service (Refund anticipation check)
Customer service/Customer relations

3/26/15
DC 20032
1301927

MoneyGram
Closed with explanation (Timely)

Other financial service (Money order)
Customer service/Customer relations

3/23/15
NC 28056
1296026

SunTrust Bank
In progress (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

3/18/15

1289792

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Other financial service (Refund anticipation check)
Customer service/Customer relations

3/16/15
CA 93033
1284224

Amex
Closed with explanation (Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

3/13/15
DC 20001
1281918

Churchill Debt Settlement
Closed with explanation (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

3/13/15
MN 56379
1282776

Global Client Solutions
Closed with explanation (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

3/9/15
OH 43125
1274410

Kroll, Inc
In progress (Timely)

Other financial service (Credit repair)
Customer service/Customer relations

3/8/15
CA 91902
1272543

Wolfe Financial, Inc.
Untimely response (Not Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

3/7/15
GA 30518
1281263

Global Payments Check Services, Inc.
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

2/25/15
NY 14456
1256695

Green Tree Servicing, LLC
Closed with monetary relief (Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

2/25/15
NH 03037
1257828

JPMorgan Chase
Closed with explanation (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

2/21/15
NC 27215
1250596

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

2/21/15
CA 95315
1250935

Wells Fargo
Closed with explanation (Timely, Disputed)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

2/5/15
NY 10702
1225832

JPMorgan Chase
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

1/28/15
AL 36867
1215776

Wells Fargo
Closed with explanation (Timely)

Other financial service (Credit repair)
Customer service/Customer relations

1/20/15
CA 93905
1199107

First Data Corporation
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

1/7/15
NY 11234
1183710

On-Site Manager, Inc.
Closed with explanation (Not Timely)

Other financial service (Credit repair)
Customer service/Customer relations

12/30/14
TX 77418
1175478

BBVA Compass
Closed with explanation (Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

12/18/14
FL 32233
1161961

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Other financial service (Credit repair)
Customer service/Customer relations

12/17/14
FL 32218
1160644

ACE Cash Express Inc.
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

12/16/14
NJ 07302
1157792

JPMorgan Chase
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

12/15/14
NY 12204
1156175

John C. Heath, Attorney at Law, PLLC
Closed with explanation (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

12/15/14
CA 95430
1157492

JPMorgan Chase
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

12/3/14
CA 91104
1141819

Fifth Third Bank
Closed with explanation (Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

12/3/14
CA 92882
1142352

Ocwen
Closed with explanation (Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

11/26/14
CT 06854
1133003

First Data Corporation
Closed with monetary relief (Not Timely)

Other financial service (Money order)
Customer service/Customer relations

11/25/14
NY 10031
1132828

Genpact Limited
Closed with explanation (Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

11/18/14
FM 33305
1122398

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Other financial service (Money order)
Customer service/Customer relations

11/14/14
TX 78726
1117404

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

11/12/14
TX 77450
1114598

Prosperity Bancshares, Inc
Closed (Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

10/22/14
NJ 07730
1081849

Wells Fargo
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

10/16/14
KS 66104
1073033

First Data Corporation
Closed with non-monetary relief (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

10/13/14
NY 12580
1068688

First Data Corporation
Closed with explanation (Timely)

Other financial service (Check cashing)
Customer service/Customer relations

10/10/14
FL 33617
1067415

Amscot Corporation
Closed with explanation (Timely, Disputed)

Other financial service (Money order)
Customer service/Customer relations

10/6/14

1058749

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

10/6/14
VA 23320
1059396

Navy FCU
Closed with explanation (Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

10/5/14
FL 32459
1058593

Wells Fargo
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

10/4/14
NM 87114
1058488

Amex
Closed with explanation (Not Timely)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

9/29/14
IN 46953
1050189

John C. Heath, Attorney at Law, PLLC
Closed with explanation (Timely)

Other financial service (Credit repair)
Customer service/Customer relations

9/22/14
PA 18017
1038450

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

9/22/14
WV 25855
1039804

First Data Corporation
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

9/19/14
TX 76015
1036912

First Advantage Corporation
Closed with explanation (Not Timely, Disputed)

Other financial service (Credit repair)
Customer service/Customer relations

9/12/14
CA 92008
1026893

Navy FCU
Closed with explanation (Not Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

9/8/14
74955
1018935

Citibank
Closed with explanation (Not Timely)

Other financial service (Credit repair)
Customer service/Customer relations

9/4/14
AL 36532
1014446

First Data Corporation
Closed with non-monetary relief (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

8/31/14
FL 33811
1009016

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

8/29/14
TX 78501
1007338

Western Union
Closed with explanation (Timely)

Other financial service (Money order)
Customer service/Customer relations

8/21/14
NJ 07731
995831

John C. Heath, Attorney at Law, PLLC
Closed with monetary relief (Not Timely)

Other financial service (Credit repair)
Customer service/Customer relations

8/19/14
FL 33433
990176

JPMorgan Chase
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

8/15/14
TN 37066
985795

U.S. Bancorp
Closed with explanation (Not Timely, Disputed)

Other financial service (Check cashing)
Customer service/Customer relations

8/8/14
MI 49633
975500

First Data Corporation
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

8/5/14
OH 44406
968525

PayPal
Closed with non-monetary relief (Not Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

8/5/14
CA 94915
969334

Wells Fargo
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

8/4/14
CA 90036
966691

GE Capital Retail
Closed with explanation (Not Timely)

Other financial service (Credit repair)
Customer service/Customer relations

7/31/14
CA 94030
962727

Global Client Solutions
Closed with explanation (Not Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

7/30/14
MA 01464
961002

Bank of America
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

7/23/14
NY 13088
950928

Amex
Closed with explanation (Not Timely, Disputed)

Other financial service (Traveler's/Cashier's checks)
Customer service/Customer relations

7/21/14
NJ 07095
946037

Wells Fargo
Closed with explanation (Not Timely)

Other financial service (Check cashing)
Customer service/Customer relations

7/21/14
CA 91902
946894

Navy FCU
Closed with explanation (Not Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

72 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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