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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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258 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

10/26/15
NY 10601
1624157

Empowerment Ventures, LLC
In progress (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

7/15/15
GA 30223
1469993

Western Union
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

6/25/15
GA 30188
1438054

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

6/5/15
OH 45224
1408056

Citibank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

6/5/15
CA 91377
1408573

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

6/4/15
DC 20024
1405290

Citibank
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

6/3/15
TX 75062
1403429

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

6/2/15
NY 11421
1401975

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

6/1/15
MS 39540
1399480

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

6/1/15
CT 06053
1400798

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/27/15
TX 76040
1395462

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

5/26/15
TX 78046
1391566

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/26/15
NE 69032
1392486

Citibank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

5/24/15
TX 76208
1390468

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/23/15
MN 55447
1390304

Citibank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/22/15
OR 97230
1388711

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/21/15
PA 19116
1388650

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/20/15
GA 30274
1384477

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/20/15
OR 97124
1384539

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/20/15
CA 91737
1385421

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/20/15
OK 74403
1385763

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/18/15
FL 33025
1380337

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/18/15
WA 98620
1380681

Umpqua Holdings Corporation
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

5/13/15
TX 78701
1373903

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/13/15
TX 76006
1374572

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/12/15
GA 30047
1372273

Citibank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

5/12/15
FL 33142
1372539

JPMorgan Chase
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/12/15
MI 49071
1372550

Fifth Third Bank
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

5/11/15
WI 54956
1369263

PayPal
Closed with non-monetary relief (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/11/15
TN 37130
1370046

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/11/15
MS 39540
1370773

PayPal
Closed with non-monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/10/15
GA 30058
1368594

Amex
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

5/7/15
CA 90056
1365623

PayPal
Closed with monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/7/15
NY 11229
1365942

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/7/15
NJ 07882
1366015

PNC Bank
In progress (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

5/5/15
CA 90305
1361373

Comerica
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

5/4/15
IA 50266
1358699

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

5/2/15
CO 80104
1358091

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

5/1/15
TX 75082
1356848

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/30/15
FL 33127
1354711

Comerica
Closed with monetary relief (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/27/15
OH 43219
1349110

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

4/27/15
NE 68510
1349970

Citibank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/24/15
TX 75216
1346220

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/23/15
IL 60616
1345649

PNC Bank
In progress (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/20/15
MA 01545
1337121

PayPal
Closed (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/20/15
MN 56479
1337176

Capital One
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/20/15
GA 30253
1337498

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/18/15
WA 98003
1336226

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/16/15
MO 63025
1333501

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/10/15
CT 06610
1325677

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/9/15
FL 33063
1323193

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/8/15
NY 10952
1321441

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/7/15
WA 98408
1319052

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/6/15
TN 37405
1316742

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/6/15
IL 61265
1318701

Google Inc.
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/5/15
TX 77025
1316111

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

4/4/15
CA 96021
1316035

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/2/15
NY 13088
1312246

PayPal
Closed with non-monetary relief (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

4/2/15
MO 64744
1313669

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

4/1/15
CA 90025
1311768

PayPal
Closed with non-monetary relief (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/28/15
CA 90211
1305769

Bank of America
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/27/15
FL 33570
1304109

BBVA Compass
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

3/26/15
NY 10010
1303032

Continental Finance Company, LLC
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/25/15
NV 89521
1302018

Capital One
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/24/15
MA 02445
1297498

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/24/15
MD
1298364

GE Capital Retail
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

3/23/15
CA 91780
1296013

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/20/15
TX 77642
1293280

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

3/19/15
MA 02445
1290806

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/19/15
CA 90260
1291337

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/19/15
CA 91780
1292102

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/17/15
TN 37090
1287353

Bank of America
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

3/15/15
MT 59846
1283534

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/13/15
VA 23455
1282008

Amex
Closed with monetary relief (Timely, Disputed)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

3/10/15
MN 55311
1278781

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/9/15
GA 30032
1273601

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/6/15
CA 93110
1271686

Citibank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/5/15
DC 20005
1268438

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/5/15
NY 12550
1269291

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/5/15
IL 60115
1270818

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/4/15
TX 77539
1267674

Amex
Closed with monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

3/3/15
MA 02138
1265004

First Tennessee Bank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/3/15
CA 92508
1265467

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/2/15
MO 63033
1263296

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/27/15
FL 32216
1261078

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/26/15
NC 28115
1258366

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/24/15
TN 37212
1254438

First Tennessee Bank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/24/15
MD 21286
1255514

PayPal
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

2/23/15
CA 92780
1252751

U.S. Bancorp
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/21/15
FL 32835
1250960

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/18/15
MN 55330
1245095

PayPal
Closed with non-monetary relief (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

2/18/15
MD 21030
1245144

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/18/15
IN 46202
1245156

Blackhawk Network Holdings Inc.
Closed with monetary relief (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/18/15
NY 10032
1245526

Comerica
Closed with monetary relief (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/17/15
CA 95119
1242315

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/17/15
FL 32413
1242996

NetSpend Corporation, a TSYS Company
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/13/15
CA 94546
1239205

Citibank
Closed with monetary relief (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

2/13/15
NJ 07310
1239543

Blackhawk Network Holdings Inc.
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/12/15
NJ 07034
1236937

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/12/15
NY 11219
1238563

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

2/10/15
CA 94063
1233657

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/10/15
FL 33323
1234197

TD Bank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

2/10/15
IA 52240
1235247

U.S. Bancorp
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/9/15
NY 11361
1232204

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/9/15
MO 64134
1232861

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/9/15
OH 43207
1233016

Comerica
Closed with explanation (Timely, Disputed)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/8/15
FL 32246
1230508

PayPal
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/8/15
CA 92543
1230594

PayPal
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/6/15
NV 89137
1227913

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/6/15
WA 98074
1228356

Amex
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

2/4/15
NC 27572
1225472

First Tennessee Bank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/4/15
NJ 08701
1226248

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

2/3/15
IL 60643
1221689

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/3/15
IN 46227
1223163

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/3/15
MO 64134
1223915

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

2/2/15
MD 20876
1220778

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/2/15
MI 48228
1221048

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

2/2/15
MO 64134
1221092

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

1/30/15
NM 87123
1218868

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

1/29/15
MD 21045
1216210

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/29/15
CA 92780
1216378

U.S. Bancorp
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/28/15
UT 84003
1214164

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/28/15
NJ 07860
1214518

JPMorgan Chase
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/27/15
NJ 07079
1211159

Synovus Bank
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/27/15
NJ 07202
1212781

Western Union
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/23/15
TX 77066
1206078

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

1/23/15
GA 30358
1206838

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/21/15
MI 48240
1202233

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/21/15
OR 97378
1202690

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/21/15
WI 54817
1202814

Amex
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/16/15
FL 32712
1197415

Google Inc.
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/14/15
29692
1193296

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/13/15
NC 27572
1191874

First Tennessee Bank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/13/15
NJ 08043
1194119

PayPal
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/9/15
MO 63366
1187750

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/9/15
PA 16002
1187981

Citibank
Closed with explanation (Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

1/8/15
CA 93221
1187211

Amex
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/7/15
CA 95076
1185355

Google Inc.
Closed (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/7/15
WA 98332
1185834

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/6/15
TN 38002
1182173

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/5/15
GA 30012
1180024

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/5/15
IL 62321
1180759

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/5/15
VA 22181
1180889

Citibank
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/5/15
NJ 07302
1181328

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/5/15
MI 49085
1181907

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

1/3/15
AZ 85302
1179581

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/2/15
NY 10918
1178559

TD Bank
Closed with explanation (Timely, Disputed)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

1/1/15
CA 94127
1178048

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

12/31/14
TN 38106
1177287

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/30/14
FL 34119
1175303

Fifth Third Bank
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/30/14
CA 91723
1175321

Bank of America
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

12/30/14
HI 96816
1176435

Citibank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/23/14
MA 02130
1169975

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

12/23/14
06285
1170089

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

12/22/14
MN 56303
1166303

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/22/14
CA 90045
1166571

Citibank
Closed with monetary relief (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

12/21/14
CA 91104
1165644

Amex
Closed with non-monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/19/14
VA 23225
1164996

Citibank
Closed with explanation (Timely)

Prepaid card (Payroll card)
Managing, opening, or closing account

12/17/14
NY 14222
1159870

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

12/17/14
NJ 08817
1160586

Bank of America
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/16/14
PA 17584
1158512

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

12/15/14
TX 78734
1157453

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

12/13/14
OH 43221
1155701

JPMorgan Chase
Closed with explanation (Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

12/12/14
CO 80817
1154285

Amex
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

12/11/14

1153219

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

12/10/14
AE 09354
1150425

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

12/10/14
FL 33442
1150941

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

12/7/14
TX 77498
1146562

Citibank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/6/14
MA 01852
1146082

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/5/14
GA 30060
1144408

JPMorgan Chase
Closed with explanation (Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

12/5/14
PA 18066
1144723

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/4/14
PA 19140
1142146

PNC Bank
Closed with explanation (Timely)

Prepaid card (Payroll card)
Managing, opening, or closing account

12/4/14
AR 72903
1142985

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

12/4/14
AZ 85006
1143133

Comerica
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

12/4/14
AZ 85253
1143139

Google Inc.
Closed with explanation (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

12/2/14
MI 48185
1139427

Citibank
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

12/2/14
OH 44119
1139811

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/1/14
CA 94609
1138503

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

12/1/14
FL 34232
1138530

Amex
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/30/14
NJ 07801
1136031

NetSpend Corporation, a TSYS Company
Closed with monetary relief (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/24/14
NY 10977
1128338

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/23/14
FL 33323
1128321

Capital One
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/21/14
CA 90292
1125019

Capital One
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/20/14
MI 48186
1124037

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/20/14
CA 91910
1128091

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/19/14
VA 22003
1123431

First Tennessee Bank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/19/14
GA 30233
1127866

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

11/18/14
NV
1122025

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/18/14
UT 84094
1125807

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/17/14
ME 03905
1119128

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/17/14
PA 15120
1120698

Comerica
Closed with explanation (Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

11/17/14
FL 33433
1121026

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/14/14
TX 75050
1117746

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Payroll card)
Managing, opening, or closing account

11/13/14
AZ 85041
1115496

Comerica
Closed with explanation (Timely)

Prepaid card (Payroll card)
Managing, opening, or closing account

11/5/14
NJ 08053
1103352

Wells Fargo
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

11/5/14
OR 97701
1103989

Blackhawk Network Holdings Inc.
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/4/14
FL 33936
1100726

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

11/4/14
NC 28216
1101122

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/3/14
NV 89183
1099214

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/31/14
MD 21775
1095619

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

10/31/14
VA 20111
1097176

PayPal
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/31/14
OH 44134
1097487

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/30/14
TX 78212
1094463

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

10/30/14
SC 29036
1094469

Wells Fargo
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/29/14
CA 90026
1092636

Bank of America
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/22/14
CA 91006
1081557

U.S. Bancorp
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

10/21/14
OH 44511
1079849

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

10/21/14
TN 37412
1080298

First Tennessee Bank
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/17/14
MA 02347
1075365

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

10/15/14
AZ 85142
1072339

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/14/14
GA 30439
1069408

PayPal
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

10/8/14
NC 27572
1064690

First Tennessee Bank
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/7/14
MA 01862
1060780

PayPal
Closed with non-monetary relief (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

10/3/14
FL 33478
1056967

Capital One
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/2/14
GA 30032
1054409

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

10/2/14
NY 10452
1055722

Woods Oviatt Gilman LLP
Closed with non-monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

10/2/14
KY 42701
1055725

Comerica
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

9/30/14
GA 31404
1050535

GE Capital Retail
Closed with monetary relief (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

9/29/14
WI 53221
1049308

Citibank
Closed with explanation (Not Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

9/28/14
CA 90805
1048709

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

9/26/14
NJ 08701
1047012

Amex
Closed with monetary relief (Not Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

9/26/14
GA 30309
1047591

Amex
Closed with explanation (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

9/25/14
MA 01005
1044805

Bank of America
Closed with explanation (Not Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

9/25/14
PA 17347
1044832

GE Capital Retail
Closed with monetary relief (Not Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

9/23/14
MI 48170
1040933

Citibank
Closed with explanation (Not Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

9/23/14
CO 80227
1041283

Amex
Closed with monetary relief (Not Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

9/18/14
CO 80538
1035136

Blackhawk Network Holdings Inc.
Closed with monetary relief (Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

9/12/14

1027647

Western Union
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

9/11/14
FL 33881
1024897

Pentagon FCU
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

9/10/14
CA 92620
1023291

Citibank
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

9/9/14
TX 78729
1020762

PayPal
Closed with explanation (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

9/8/14
FL 34233
1018821

Comerica
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

9/5/14
SC 29042
1016266

Amex
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

9/3/14
MA 01463
1012332

Comerica
Closed with explanation (Not Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

8/30/14
FL 33511
1008763

ACE Cash Express Inc.
Closed (Not Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

8/28/14
NE 68739
1006437

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

8/27/14
AZ 85719
1004143

PayPal
Closed with explanation (Not Timely, Disputed)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

8/23/14
TX 75035
998430

Citibank
Closed with monetary relief (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

8/21/14
CA 92708
994537

PayPal
Closed with explanation (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

8/20/14
CA 92647
994660

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

8/18/14
CA 92675
988380

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (ID prepaid card)
Managing, opening, or closing account

8/18/14
WV 25508
988409

JPMorgan Chase
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

8/17/14
PA 18938
987784

U.S. Bancorp
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

8/13/14
TX 75232
983059

Amex
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

8/8/14
OH 45405
975467

Bank of America
Closed with explanation (Not Timely)

Prepaid card (Other special purpose card)
Managing, opening, or closing account

8/4/14
MA 01440
968052

First Data Corporation
Closed with explanation (Not Timely, Disputed)

Prepaid card (Payroll card)
Managing, opening, or closing account

7/30/14
WA 98072
961560

Amex
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/30/14
FL 34210
962222

Citibank
Closed with monetary relief (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

7/27/14
VA 22407
955877

Citibank
Closed with explanation (Not Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/25/14
KS 66103
953581

U.S. Bancorp
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/25/14
CA 93285
954851

Comerica
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

7/25/14
CA 95618
954963

Amex
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/25/14
NC 27217
954971

PNC Bank
Closed with explanation (Not Timely)

Prepaid card (Payroll card)
Managing, opening, or closing account

7/25/14
PA 17110
955068

Amex
Closed with explanation (Not Timely)

Prepaid card (Gift or merchant card)
Managing, opening, or closing account

7/24/14
MD 20708
952101

Amex
Closed with explanation (Not Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

7/24/14
GA 30319
952187

Citibank
Closed with monetary relief (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/23/14
IA 51503
951527

PayPal
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

7/22/14
MI 48237
947849

Comerica
Closed with explanation (Not Timely)

Prepaid card (Government benefit payment card)
Managing, opening, or closing account

258 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




Members Talk Live To A "Free-Money Coach"
Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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