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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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187 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/10/15
NJ 07675
1414560

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

6/2/15
OH 45133
1402740

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Sale of account

6/1/15
CA 94122
1400215

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

5/28/15
OH 44606
1395660

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

5/27/15
OH 44130
1393507

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

5/27/15
FL 34205
1394765

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Sale of account

5/25/15
FL 34470
1391063

Encore Capital Group
Closed with non-monetary relief (Timely)

Credit card
Sale of account

5/21/15
CA 90016
1386216

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

5/20/15
CO 81001
1385275

PayPal
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

5/13/15
WI 53713
1373849

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

5/12/15
GA 30062
1371046

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

5/11/15
CA 92081
1370367

Wells Fargo
Closed with explanation (Timely)

Credit card
Sale of account

5/4/15
TX 78749
1358748

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

5/3/15
TX 75691
1357972

HSBC
Closed with explanation (Timely)

Credit card
Sale of account

4/29/15
FL 33445
1352316

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Credit card
Sale of account

4/28/15
CA 95611
1350018

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Sale of account

4/27/15
VA 23608
1349174

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

4/21/15
OH 44145
1339176

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

4/21/15
CA 91710
1341078

Wells Fargo
Closed with non-monetary relief (Timely)

Credit card
Sale of account

4/7/15
TX 75024
1318301

Amex
Closed with monetary relief (Timely)

Credit card
Sale of account

3/31/15
NY 10003
1308720

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Credit card
Sale of account

3/28/15
NY 11950
1305791

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

3/20/15
MD 20747
1292588

Capital One
In progress (Timely)

Credit card
Sale of account

3/15/15
PA 19145
1283934

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

3/14/15
MD 21703
1283280

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

2/23/15
GA 40106
1253185

Encore Capital Group
Closed with explanation (Timely)

Credit card
Sale of account

2/21/15
AL 36695
1250605

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

2/19/15
PA 18840
1246394

Encore Capital Group
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

2/10/15
CA 91304
1234067

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

2/9/15
TX 76476
1232419

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

1/30/15
FL 33679
1218896

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

1/25/15
CA 93907
1208916

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

1/23/15
TN 38052
1206050

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

1/20/15
FL 34429
1198956

Citibank
Closed with non-monetary relief (Timely)

Credit card
Sale of account

1/15/15
CA 91903
1196223

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

1/13/15
AL 36207
1191865

Barclays
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

1/13/15
AL 36207
1191867

Capital One
In progress (Timely)

Credit card
Sale of account

1/8/15
MA 02180
1187737

First National Bank of Omaha
Closed with explanation (Timely)

Credit card
Sale of account

1/7/15
NC 27215
1185683

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

12/6/14
PA 18614
1145764

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Credit card
Sale of account

12/4/14
AZ 85143
1142063

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

12/3/14
CO 80906
1141243

Vargo & Janson PC
Closed with explanation (Timely)

Credit card
Sale of account

11/29/14
IN 46064
1135776

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

11/25/14
KS 66062
1131762

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/24/14
CO 80234
1128727

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

11/13/14
PR 00957
1114844

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/12/14
PA 18901
1114769

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

11/11/14
NC 28216
1111733

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

10/29/14
HI 96734
1091634

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

10/10/14
TX 76028
1066377

Capital One
Closed with non-monetary relief (Timely)

Credit card
Sale of account

9/4/14
ID 83714
1013770

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

8/28/14
NC 28380
1005132

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Sale of account

8/25/14
PA 19341
998754

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

8/22/14
CA 91606
996890

HSBC
Closed with explanation (Not Timely)

Credit card
Sale of account

8/21/14
HI 96743
995164

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

8/16/14
OR 97062
987664

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Sale of account

8/1/14
MO 63146
965480

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Sale of account

7/29/14
TX 75056
958069

Capital One
Closed with monetary relief (Not Timely)

Credit card
Sale of account

7/21/14
VA 22204
945685

Barclays
Closed with explanation (Not Timely)

Credit card
Sale of account

7/8/14
PA 15143
927240

Capital One
Closed with monetary relief (Not Timely)

Credit card
Sale of account

7/2/14
AL 36571
920283

Bank of America
Closed with explanation (Not Timely)

Credit card
Sale of account

6/30/14
TX 76209
918092

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

6/19/14
AL 36271
903266

Citibank
Closed with monetary relief (Not Timely, Disputed)

Credit card
Sale of account

6/3/14
IA 52205
880046

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

5/27/14
TX 77039
868625

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Sale of account

5/22/14
PA 16648
865349

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Sale of account

5/17/14
HI 96752
857228

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

5/17/14
HI 96752
857229

HSBC
Closed with explanation (Not Timely)

Credit card
Sale of account

5/6/14
MN 55126
840056

Capital One
Closed with monetary relief (Not Timely)

Credit card
Sale of account

5/2/14
TX 77263
834984

HSBC
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

4/30/14
NJ 08759
831840

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Sale of account

4/23/14
MO 64064
821017

Capital One
Closed with monetary relief (Not Timely)

Credit card
Sale of account

4/14/14
CA 90278
807563

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

4/9/14
CO 80401
800216

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

4/9/14
CA 93444
804176

TD Bank
Closed with explanation (Timely)

Credit card
Sale of account

4/3/14
NC 27895
791966

TD Bank
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

3/25/14
TX 76112
776798

Capital One
Closed with non-monetary relief (Timely)

Credit card
Sale of account

3/25/14
TX 76112
776799

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

3/25/14
TX 76112
776800

Citibank
Closed with monetary relief (Timely)

Credit card
Sale of account

3/24/14
CA 95472
773814

Hunt & Henriques
Closed with explanation (Timely)

Credit card
Sale of account

3/18/14
NY 12305
762050

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Sale of account

3/18/14
NJ 08867
764822

Amex
Closed with explanation (Timely)

Credit card
Sale of account

3/15/14
NY 12305
759296

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Sale of account

3/12/14
AZ 85250
766362

Springleaf Finance Corporation
Closed with explanation (Not Timely)

Credit card
Sale of account

3/5/14
OH 44112
744673

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

2/26/14
CA 93436
732673

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Sale of account

2/25/14
LA 70506
732191

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

2/22/14
TX 75006
726492

Capital One
Closed with non-monetary relief (Timely)

Credit card
Sale of account

2/13/14
NY 10016
713947

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

2/6/14
IL 60640
702572

HSBC
Closed with explanation (Not Timely)

Credit card
Sale of account

2/6/14
NV
703071

KeyBank NA
Closed with monetary relief (Timely)

Credit card
Sale of account

1/27/14
OH 43207
689748

Wells Fargo
Closed with explanation (Timely)

Credit card
Sale of account

1/22/14
SD 57005
679296

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

1/15/14
58050
671145

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

12/28/13
OR 97230
648301

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Sale of account

12/12/13
NH 03031
632862

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

12/10/13
VA 23223
628927

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

12/5/13
IL 60033
623111

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/22/13
AZ 85719
609465

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

11/20/13
23451
605176

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Sale of account

11/18/13
GA 31907
601095

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/11/13
TN 37416
592907

First National Bank of Omaha
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/9/13
VA 23451
592733

Citibank
Closed with monetary relief (Not Timely)

Credit card
Sale of account

11/2/13
CA 92101
582610

Capital One
Closed with monetary relief (Not Timely, Disputed)

Credit card
Sale of account

10/30/13
KY 42025
578263

Bank of America
Closed with explanation (Not Timely)

Credit card
Sale of account

10/28/13
PA 15101
573421

Federated Capital Corporation
Closed with explanation (Not Timely)

Credit card
Sale of account

10/27/13
IL 60504
572641

Cavalry Investments, LLC
Closed with monetary relief (Not Timely)

Credit card
Sale of account

10/24/13
VA 22191
570195

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

10/16/13
MD 20706
560357

Asset Recovery Solutions, LLC
Closed with non-monetary relief (Not Timely)

Credit card
Sale of account

10/13/13
CA 92843
558428

Capital One
Closed with monetary relief (Not Timely)

Credit card
Sale of account

10/10/13
MN 55422
557260

HSBC
Closed with explanation (Not Timely)

Credit card
Sale of account

10/3/13
CA 95665
551829

Bank of America
Closed with explanation (Not Timely)

Credit card
Sale of account

10/1/13
MI 48176
549155

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Sale of account

9/30/13
MI 48176
547822

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

9/18/13
NY 11417
533220

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

9/17/13
TX 79912
530913

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Credit card
Sale of account

9/16/13
NJ 08002
530029

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

9/11/13
NY 10024
522758

HSBC
Closed with explanation (Not Timely)

Credit card
Sale of account

8/31/13
NC 28224
511620

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Credit card
Sale of account

8/24/13
OH 45410
503514

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

8/19/13
CT 06854
496827

Barclays
Closed with monetary relief (Timely)

Credit card
Sale of account

7/16/13
AL 36695
480143

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

7/15/13
TN 37076
457277

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

7/15/13
TN 37076
457278

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Sale of account

7/15/13
TN 37076
457280

Citibank
Closed with explanation (Not Timely)

Credit card
Sale of account

7/15/13
TN 37076
457281

Regions
Closed (Timely)

Credit card
Sale of account

7/15/13
TN 37076
457282

Bank of America
Closed with non-monetary relief (Not Timely)

Credit card
Sale of account

7/15/13
AL 36695
480142

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

7/10/13
MD 20794
453983

Capital One
Closed with explanation (Not Timely)

Credit card
Sale of account

6/20/13
NY 13021
436936

First Niagara Bank
Closed with explanation (Timely)

Credit card
Sale of account

6/6/13
IN 46240
431020

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

5/30/13
NY 13021
420056

HSBC
Closed (Timely)

Credit card
Sale of account

5/8/13
FL 34744
402453

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

4/29/13
TN 37027
394713

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

4/19/13
CA 92117
386752

Barclays
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

4/17/13
OK 73059
384811

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

4/8/13
CO 80424
376789

Banco Popular de Puerto Rico
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

4/5/13
OH 43558
375730

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Sale of account

3/14/13
OR 97370
355302

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

3/13/13
CT 06484
352642

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

3/8/13
TX 75062
347364

Citibank
Closed with explanation (Timely)

Credit card
Sale of account

2/21/13
NY 10977
326130

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

2/5/13
MN 55357
300529

Citibank
Closed with monetary relief (Timely)

Credit card
Sale of account

2/4/13
TX 76476
299424

Amex
Closed with explanation (Timely)

Credit card
Sale of account

1/23/13
ID 83651
258000

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

1/15/13
NY 14204
233818

First Niagara Bank
Closed with explanation (Timely)

Credit card
Sale of account

12/28/12
CA 95070
218704

Citibank
Closed with explanation (Timely)

Credit card
Sale of account

12/5/12
TN 37146
204135

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

11/28/12
TX 76033
199460

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

11/13/12
CA 95050
189957

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

11/9/12
NY 10038
188658

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

11/2/12
NY 10026
183907

Barclays
Closed with explanation (Timely)

Credit card
Sale of account

10/21/12
TX 78231
175100

Barclays
Closed with explanation (Timely)

Credit card
Sale of account

10/13/12
CT 06880
171160

Barclays
Closed with explanation (Timely)

Credit card
Sale of account

10/9/12
TX 77504
167367

GE Capital Retail
Closed with explanation (Timely)

Credit card
Sale of account

10/6/12
MD 21202
167065

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

9/28/12
NY 11580
163907

Capital One
Closed with non-monetary relief (Timely)

Credit card
Sale of account

9/27/12
GA 30141
161021

Amex
Closed with explanation (Timely)

Credit card
Sale of account

9/21/12
HI 96807
157620

Capital One
Closed with non-monetary relief (Timely)

Credit card
Sale of account

9/13/12
NY 10031
152355

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

9/7/12
MD 20833
148731

Bank of America
Closed without relief (Timely)

Credit card
Sale of account

8/13/12
FL 34286
134813

Citibank
Closed with monetary relief (Timely)

Credit card
Sale of account

8/7/12
GA 30080
130946

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

7/25/12
TN 37160
124197

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Sale of account

7/25/12
NC 28462
124316

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

7/19/12
IL 60637
120752

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

7/17/12
CA 90026
119214

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

7/11/12
FL 32776
115753

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Sale of account

6/20/12
MA 02148
106050

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Sale of account

6/19/12
SD 57785
103812

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

6/19/12
NY 10128
104402

First Niagara Bank
Closed with explanation (Timely)

Credit card
Sale of account

6/2/12
NJ 08087
92209

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

5/30/12

88598

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

5/18/12

84101

Bank of America
Closed with non-monetary relief (Not Timely, Disputed)

Credit card
Sale of account

5/15/12
GA 30294
78696

Navy FCU
Closed without relief (Timely)

Credit card
Sale of account

4/20/12
DC 20013
61682

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

3/26/12
CA 92009
41024

JPMorgan Chase
Closed without relief (Timely, Disputed)

Credit card
Sale of account

3/15/12
NJ 08904
35916

Wells Fargo
Closed with relief (Timely)

Credit card
Sale of account

3/9/12
AZ 85226
32818

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

2/17/12
MD 21231
24458

Discover
Closed with explanation (Timely)

Credit card
Sale of account

1/19/12
CA 90027
15256

Citibank
Closed with relief (Not Timely)

Credit card
Sale of account

1/11/12
WI 53719
12684

Bank of America
Closed without relief (Timely)

Credit card
Sale of account

1/7/12
CT 06511
11379

Bank of America
Closed without relief (Timely)

Credit card
Sale of account

1/5/12
CA 90267
9919

BMO Harris
Closed with relief (Timely)

Credit card
Sale of account

12/21/11
CA 94965
7503

Bank of America
Untimely response (Not Timely)

Credit card
Sale of account

12/6/11
CA 94114
3197

BMO Harris
Closed with relief (Timely)

Credit card
Sale of account

12/4/11
CA 94595
2798

U.S. Bancorp
Closed without relief (Timely)

Credit card
Sale of account

187 Complaints Found
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About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

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