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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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10 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/6/14
AA 34034
884195

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/28/14
AA 34058
870620

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/7/14
AA 34030
657556

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/3/13
AA 73160
582697

KeyBank NA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

5/29/13
AA 34041
418844

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/26/13
AA 34042
392835

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

2/20/13
AA 98282
322779

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/11/12
AA
115769

Bank of America
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

7/11/12
AA 49650
116019

Citibank
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

4/13/12
AA 00318
57638

Wells Fargo
Closed with relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
3 Wells Fargo
2 Citibank
2 Capital One
1 Bank of America
1 KeyBank NA
1 AES/PHEAA


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