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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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117 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/20/15
AP 96271
1571675

Wells Fargo
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

6/11/15
AP 96351
1416241

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

5/27/15
AP 96367
1393369

Barclays
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

5/22/15
AP 96362
1389077

Sterling Jewelers Inc.
Closed (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/3/15
AP 96367
1358333

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/30/15
AP 12345
1356098

NCC Business Services, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/22/15
AP 96204
1342869

Collection Bureau Services, Inc.
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/17/15
AP 96218
1334587

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/31/15
AP 96517
1307812

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

3/23/15
AP 96306
1295165

Green Tree Servicing, LLC
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/23/15
AP 96306
1295166

Navy FCU
In progress (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/23/15
AP 96306
1295167

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/14/15
AP 96517
1283167

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

3/14/15
AP 96204
1283443

B.C. Services, Inc.
Closed (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/5/15
AP 96319
1268794

Bank of America
Closed with explanation (Timely)

Credit card
Other

3/3/15
AP 96204
1266172

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/3/15
AP 96204
1266173

Afni, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/26/15
AP 96385
1258012

Key 2 Recovery, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

2/19/15
AP 96549
1246855

The CBE Group, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/18/15
AP 98032
1244324

National Principal Group, LLC
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Threatened to take legal action)

2/17/15
AP 96338
1244330

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/13/15
AP 96204
1240006

Ocwen
Closed (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/13/15
AP 96548
1240980

Bank of America
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

2/8/15
AP 96205
1230951

Progressive Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

2/8/15
AP 96205
1230952

Focused Recovery Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

2/5/15
AP 96517
1225869

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

1/26/15
AP 96218
1211391

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/22/15
AP 96672
1205149

AllianceOne Recievables Management
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/17/15
AP 96672
1198410

Amsher Collection Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/16/15
AP 96517
1195957

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/28/14
AP 96319
1172423

Wells Fargo
Closed with monetary relief (Timely)

Credit card
Late fee

11/29/14
AP 96338
1136001

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/26/14
AP 18438
1133427

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

11/26/14
AP 96266
1134458

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

11/22/14
AP 96517
1127655

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

11/7/14
AP 96326
1107949

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/3/14
AP 96266
1099904

Citibank
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

10/24/14
AP 96517
1086557

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

10/24/14
AP 96517
1086558

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

10/19/14
AP 96266
1077440

NCC Business Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

10/17/14
AP 96306
1076683

Navy FCU
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

10/15/14
AP 96266
1073226

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/7/14
AP 96517
1061672

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/6/14
AP 96306
1060810

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/2/14
AP 96310
1056107

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/29/14
AP 96386
1050793

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/28/14
AP 96218
1048299

U.S. Bancorp
Closed with explanation (Not Timely)

Credit card
Billing statement

9/28/14
AP 96326
1048694

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

9/23/14
AP 96517
1040342

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

9/11/14
AP 96517
1024744

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

9/10/14
AP 96517
1023330

CIR, Law Offices
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

9/10/14
AP 96338
1025362

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Called outside of 8am-9pm)

8/28/14
AP 96517
1005072

Encore Capital Group
Closed with explanation (Not Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

8/26/14
AP 96517
1000730

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

8/22/14
AP 96517
996354

CIR, Law Offices
Closed with explanation (Not Timely, Disputed)

Debt collection
Taking/threatening an illegal action (Sued w/o proper notification of suit)

8/12/14
AP 96517
979292

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

8/11/14
AP 96517
977278

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

8/11/14
AP 96517
977279

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

8/11/14
AP 96517
979290

Expert Global Solutions, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

8/11/14
AP 96517
979291

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

8/2/14
AP 96338
965803

Navy FCU
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Called outside of 8am-9pm)

7/31/14
AP 96338
963588

Navy FCU
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

6/27/14
AP 96349
914152

Citibank
Closed with monetary relief (Not Timely)

Credit card
Closing/Cancelling account

6/24/14
AP 96349
907842

Navy FCU
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/24/14
AP 96377
909976

Rent Recovery Solutions
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/16/14
AP 96266
896140

Credit Acceptance Corporation
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

5/23/14
AP 19131
866542

TD Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/19/14
AP 96266
857803

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/12/14
AP 96367
847068

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/8/14
AP 96326
843726

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/19/14
AP 96224
765592

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/2/14
AP 96349
738931

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/19/14
AP 96367
720304

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Billing statement

2/16/14
AP 96322
716249

GE Capital Retail
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/6/14
AP 96349
702056

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

12/6/13
AP 06521
624273

The Receivable Management Services Corporation
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/14/13
AP 96672
598510

Amsher Collection Services, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

11/4/13
AP 96379
585532

LexisNexis
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/21/13
AP 96379
564585

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/20/13
AP 96338
535793

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/16/13
AP 96306
528273

RSI Enterprises, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/13/13
AP 96555
526245

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Other

9/13/13
AP 96548
527176

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/5/13
AP 96367
515691

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/12/13
AP 96546
488603

USAA Savings
Closed with explanation (Not Timely, Disputed)

Credit card
Other

7/10/13
AP 96338
474832

Rubin & Yates, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

7/3/13
AP 96507
448896

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/20/13
AP 96338
410815

Wells Fargo
Closed with explanation (Timely)

Mortgage (VA mortgage)
Settlement process and costs

5/20/13
AP 96224
410816

Capital One
Closed with monetary relief (Timely)

Credit card
Billing statement

5/14/13
AP 96603
406504

Wells Fargo
Closed with explanation (Timely)

Credit card
Billing disputes

5/13/13
AP 96338
406348

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/9/13
AP 96338
403893

Wells Fargo
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

5/7/13
AP 96326
400306

Navy FCU
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/5/13
AP 96266
399027

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

5/2/13
AP 96349
397785

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/28/13
AP 96266
393394

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

4/23/13
AP 96326
389875

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/17/13
AP 96350
384057

USAA Savings
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

4/17/13
AP 96349
384995

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/17/13
AP 96349
384996

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/30/13
AP 28500
370070

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/5/13
AP 84003
342850

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/2/13
AP 96306
289078

Navient
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

12/11/12
AP 96349
206713

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

11/6/12
AP 96322
185567

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/29/12
AP 50002
177563

GE Capital Retail
Closed with explanation (Timely)

Credit card
Collection practices

9/10/12
AP 96534
149044

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

8/28/12
AP 96350
142752

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/6/12
AP 96266
130792

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

7/7/12
AP 96549
113452

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Credit card
Collection debt dispute

7/2/12
AP 96349
110751

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/25/12
AP 96349
87722

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/12/12
AP
44065

M&T Bank
Closed with relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/5/12
AP
39512

Citibank
Closed without relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/7/12
AP
31963

Navient
Closed without relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

3/1/12
AP 96601
29213

Navy FCU
Closed with relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/24/12
AP 96350
26421

USAA Savings
Untimely response (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

117 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
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94.12%$4 Million


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92.86%$3 Million


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81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


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78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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