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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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42 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/5/15
GU 96929
1407800

M&T Bank
In progress (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/2/15
GU 96929
1402162

Bank of Hawaii
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/7/15
GU 96921
1318754

Aargon Agency, Inc.
Closed (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/21/15
GU 30315
1294709

Stallings Financial Group, Inc.
Closed (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/8/15
GU 96929
1272508

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

2/3/15
GU 32129
1222542

JH Portfolio Debt Equities, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/3/15
GU 32129
1222543

Citibank
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/12/14
GU 30014
1027004

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/20/14
GU 96921
993740

First Hawaiian Bank
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

7/25/14
GU 96929
953828

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

7/18/14
GU 96921
945044

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/10/14
GU 96932
930752

Navy FCU
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/3/14
GU 96929
923529

Santander Consumer USA
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

6/24/14
GU 96932
910075

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/11/14
GU 96932
889541

First Hawaiian Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/27/14
GU 96913
869281

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/21/14
GU 92307
864064

Dynamic Recovery Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/21/14
GU 92307
864065

CIT Bank
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/14/14
GU 96929
853465

Navient
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/9/14
GU 96931
846559

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/6/14
GU 31329
839488

Selene Finance
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

3/31/14
GU 30238
786663

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/20/14
GU 96913
723618

Wells Fargo
Closed with explanation (Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Other transaction issues

2/13/14
GU 96931
712415

Citibank
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

2/10/14
GU 30516
706509

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/10/14
GU 96923
707037

Bank of Hawaii
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/17/13
GU 96929
637442

Stellar Recovery Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

12/9/13
GU 96932
627772

Navient
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/6/13
GU 96932
589515

Performant Financial Corporation
Closed with explanation (Timely, Disputed)

Debt collection
Improper contact or sharing of info (Contacted employer after asked not to)

8/28/13
GU 96929
508859

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

7/15/13
GU 96911
457612

Citibank
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

6/11/13
GU 96932
429111

Bank of Hawaii
Closed with explanation (Not Timely, Disputed)

Credit card
Application processing delay

1/16/13
GU 69499
234802

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

1/8/13
GU 96921
225165

Capital One
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

12/7/12
GU 96910
206193

First Hawaiian Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/18/12
GU 96931
173319

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

9/19/12
GU 55555
156642

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/3/12
GU 96913
130381

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

7/10/12
GU 96915
115497

Flagstar Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/12/12
GU 30345
99984

GE Capital Retail
Closed with explanation (Timely)

Credit card
APR or interest rate

5/17/12
GU 30013
44071

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/3/12
GU 96915
70364

Dovenmuehle Mortgage Inc.
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

42 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


See All Franchises   




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