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Banks' Consumer Complaints
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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86 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

7/2/15
VI 00804
1448671

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/1/15
VI 00820
1399558

Bank of America
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

5/29/15
VI 00802
1397999

Flagstar Bank
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/22/15
VI 00803
1388536

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/27/15
VI 00804
1347823

Broward Adjustment Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

4/23/15
VI 00840
1344085

Ocwen
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/1/15
VI 00802
1310643

Brown and Joseph, Ltd
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/25/15
VI 20111
1300935

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

3/16/15
VI 00820
1284396

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Other

3/12/15
VI 23230
1280253

American Honda Finance Corporation
Closed with explanation (Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt is not mine)

3/11/15
VI 20171
1278407

Amerisave
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/6/15
VI 15642
1270907

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

3/6/15
VI 20110
1270952

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/5/15
VI 00851
1270623

Planet Home Lending, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/2/15
VI 00822
1262797

Banco Popular de Puerto Rico
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

2/23/15
VI 00831
1252027

FirstBank of Puerto Rico
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/11/15
VI 23320
1235370

U.S. Bancorp
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/9/15
VI 22655
1231285

First Data Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Indicated committed crime not paying)

1/14/15
VI 00801
1193160

FirstBank of Puerto Rico
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/7/15
VI 00831
1184939

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

12/31/14
VI 00804
1177897

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

12/10/14
VI 23456
1151420

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/2/14
VI 22611
1138592

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/2/14
VI 00841
1139088

TransUnion
Closed with monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/1/14
VI 00803
1136823

FirstBank of Puerto Rico
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/27/14
VI 00851
1134539

Banco Popular de Puerto Rico
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/17/14
VI 00802
1121013

Banco Popular de Puerto Rico
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Using a debit or ATM card

11/4/14
VI 23235
1101017

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/2/14
VI 00823
1097604

First Advantage Corporation
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

10/24/14
VI 20136
1085324

Ocwen
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/16/14
VI 00851
1075529

Banco Popular de Puerto Rico
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

10/7/14
VI 00804
1061478

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/5/14
VI 00802
1016032

Banco Popular de Puerto Rico
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/12/14
VI 00801
980636

Banco Popular de Puerto Rico
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
VI 20120
975318

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/6/14
VI 23222
973346

SunTrust Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/28/14
VI 00803
957440

MoneyGram
Closed with explanation (Not Timely)

Money transfers (Domestic (US) money transfer)
Other service issues

7/22/14
VI 00823
948141

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/30/14
VI 20136
917436

Zwicker & Associates
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

6/26/14
VI 22025
913405

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/23/14
VI 00801
907483

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/16/14
VI 20148
856658

PNC Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/15/14
VI 00850
853658

EverBank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/15/14
VI 23237
854691

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/14/14
VI 22039
851234

Navy FCU
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/29/14
VI 00851
828852

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Late fee

4/4/14
VI 20187
793627

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

4/4/14
VI 00851
794443

GE Capital Retail
Closed with monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

3/24/14
VI 00824
774516

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Payoff process

3/14/14
VI 00802
768054

Banco Popular de Puerto Rico
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Used obscene/profane/abusive language)

2/27/14
VI 00802
735877

Banco Popular de Puerto Rico
Closed with explanation (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

2/22/14
VI 20176
724707

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/10/14
VI 20176
706404

TD Bank
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

1/22/14
VI 00820
680418

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/17/14
VI 00840
675949

FirstBank of Puerto Rico
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/9/14
VI 00803
661234

Credit Protection Association, L.P.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/6/13
VI 00804
624641

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/6/13
VI 00804
624642

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/14/13
VI 00803
598656

Banco Popular de Puerto Rico
Closed with explanation (Not Timely)

Credit card
Other

11/14/13
VI 22923
599119

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Billing statement

11/6/13
VI 00841
588523

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/5/13
VI 00815
586289

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

8/14/13
VI 00801
489481

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

8/8/13
VI 00802
482640

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/13
VI 00821
464645

Citibank
Closed with monetary relief (Timely)

Credit card
Other

7/17/13
VI 23464
459796

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

7/8/13
VI 00830
450665

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/17/13
VI 23435
433882

Green Tree Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/4/13
VI 00802
424711

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/29/13
VI 00804
418922

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

4/15/13
VI 00804
381767

Banco Popular de Puerto Rico
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/23/13
VI 00820
363728

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/29/13
VI 00831
272929

Banco Popular de Puerto Rico
Closed with explanation (Timely, Disputed)

Credit card
Billing statement

1/25/13
VI 00802
264093

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

12/18/12
VI 00801
211594

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

11/29/12
VI 00802
200438

GE Capital Retail
Closed with explanation (Timely)

Credit card
Other

11/5/12
VI 00804
184766

Banco Popular de Puerto Rico
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/27/12
VI 20147
161273

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/25/12
VI 22815
159688

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/29/12
VI 00851
144158

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

8/24/12
VI 00851
141702

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/9/12
VI 00802
133079

FirstBank of Puerto Rico
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/7/12
VI 00822
131719

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/3/12
VI 00803
70834

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/8/12
VI 05301
32465

Citibank
Closed without relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/1/12
VI 00802
17137

FirstBank of Puerto Rico
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

86 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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