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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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132 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/12/15
MA 02151
1420031

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/11/15
MA 02151
1416594

PayPal
Closed with explanation (Timely)

Credit card
Unsolicited issuance of credit card

6/3/15
MA 02151
1404405

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/27/15
MA 02151
1394709

Essential Retrieval Group
Untimely response (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/12/15
MA 02151
1372514

People's United Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

5/11/15
MA 02151
1370449

Discover
Closed with explanation (Timely)

Credit card
Billing disputes

5/1/15
MA 02151
1356839

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/23/15
MA 02151
1346791

Discover
In progress (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/14/15
MA 02151
1330375

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

4/3/15
MA 02151
1315911

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

3/27/15
MA 02151
1305101

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/26/15
MA 02151
1301928

RBS Citizens
In progress (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

3/25/15
MA 02151
1300269

Stellar Recovery Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/24/15
MA 02151
1254737

RBS Citizens
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/12/15
MA 02151
1237493

RBS Citizens
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/5/15
MA 02151
1226681

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted me after I asked not to)

1/26/15
MA 02151
1211122

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/26/15
MA 02151
1211123

Goldman Sachs Bank USA
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/21/15
MA 02151
1203383

Vantage Sourcing, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

1/15/15
MA 02151
1195097

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/11/15
MA 02151
1189603

Asset Maximization Group, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

11/17/14
MA 02151
1120738

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/13/14
MA 02151
1115312

Capital One
Closed with explanation (Timely)

Credit card
Balance transfer

11/13/14
MA 02151
1116159

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/12/14
MA 02151
1113845

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/11/14
MA 02151
1111417

Glenn Associates, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

11/10/14
MA 02151
1111123

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/27/14
MA 02151
1089819

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/15/14
MA 02151
1071213

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

10/14/14
MA 02151
1070989

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/14/14
MA 02151
1071212

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/11/14
MA 02151
1068347

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

10/6/14
MA 02151
1058772

Santander Bank US
Closed (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/6/14
MA 02151
1059886

RBS Citizens
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/15/14
MA 02151
1028130

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/10/14
MA 02151
1022692

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/5/14
MA 02151
1016636

RBS Citizens
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/2/14
MA 02151
1011404

First Financial Asset Management, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

8/15/14
MA 02151
985909

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
MA 02151
976620

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/8/14
MA 02151
976621

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/5/14
MA 02151
970154

Amex
Closed with explanation (Not Timely)

Credit card
Other

7/15/14
MA 02151
940950

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/10/14
MA 02151
932263

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/27/14
MA 02151
915865

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/19/14
MA 02151
901449

Bank of America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

6/18/14
MA 02151
899475

Amex
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/13/14
MA 02151
895309

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/3/14
MA 02151
878018

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/2/14
MA 02151
876846

HSBC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/21/14
MA 02151
863472

Santander Bank US
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/20/14
MA 02151
860477

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/20/14
MA 02151
861974

Western Union
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Fraud or scam

5/15/14
MA 02151
854867

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Credit determination

5/8/14
MA 02151
844968

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/26/14
MA 02151
826748

Capital One
Closed with explanation (Not Timely)

Credit card
Billing disputes

4/24/14
MA 02151
825197

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/21/14
MA 02151
822955

Capital One
Closed with explanation (Not Timely)

Credit card
Billing statement

4/16/14
MA 02151
810814

MRS BPO, L.L.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

4/16/14
MA 02151
810815

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Billing disputes

4/15/14
MA 02151
810001

Discover
Closed with explanation (Not Timely)

Credit card
Billing disputes

4/6/14
MA 02151
795783

Citibank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/5/14
MA 02151
795576

Bank of America
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/13/14
MA 02151
763671

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/13/14
MA 02151
763672

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/6/14
MA 02151
746126

Northland Group, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/3/14
MA 02151
739453

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/26/14
MA 02151
734520

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/25/14
MA 02151
730935

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/25/14
MA 02151
730936

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/13/14
MA 02151
714482

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/26/13
MA 02151
646831

RBS Citizens
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/13/13
MA 02151
633371

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
APR or interest rate

12/9/13
MA 02151
627569

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/4/13
MA 02151
620887

Ocwen
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/25/13
MA 02151
612215

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/22/13
MA 02151
609192

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

10/11/13
MA 02151
558828

Specialized Loan Servicing LLC
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/26/13
MA 02151
544005

RBS Citizens
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

9/17/13
MA 02151
531743

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/17/13
MA 02151
531744

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/16/13
MA 02151
530016

Santander Bank US
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/5/13
MA 02151
515388

Santander Bank US
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/15/13
MA 02151
488746

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/9/13
MA 02151
485665

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

8/9/13
MA 02151
485666

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

8/2/13
MA 02151
480566

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/13
MA 02151
458118

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/12/13
MA 02151
456144

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/28/13
MA 02151
445677

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/20/13
MA 02151
437956

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/13/13
MA 02151
430884

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/13
MA 02151
422372

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/13
MA 02151
425373

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/9/13
MA 02151
403749

RBS Citizens
Closed with monetary relief (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

5/3/13
MA 02151
399256

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/12/13
MA 02151
382483

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/13
MA 02151
361656

Bank of America
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

3/1/13
MA 02151
339481

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/27/13
MA 02151
336701

Sovereign Bank
Closed (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/21/13
MA 02151
325492

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

2/19/13
MA 02151
321509

Bank of America
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

2/5/13
MA 02151
301664

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/24/13
MA 02151
268420

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/20/13
MA 02151
249263

Navient
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/10/13
MA 02151
227651

Citibank
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/20/12
MA 02151
214843

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/4/12
MA 02151
202931

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/3/12
MA 02151
184420

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

10/15/12
MA 02151
171793

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/19/12
MA 02151
137957

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

8/15/12
MA 02151
136232

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/6/12
MA 02151
130653

Specialized Loan Servicing LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/1/12
MA 02151
128903

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/25/12
MA 02151
124135

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/17/12
MA 02151
118955

Citibank
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Shopping for a line of credit

7/16/12
MA 02151
118145

RBS Citizens
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/13/12
MA 02151
117238

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

7/12/12
MA 02151
116645

Citibank
Closed with monetary relief (Timely)

Credit card
Payoff process

6/29/12
MA 02151
110404

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/12
MA 02151
108601

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/18/12
MA 02151
104110

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/12
MA 02151
654

First National Bank of Omaha
Closed with monetary relief (Timely)

Credit card
APR or interest rate

5/21/12
MA 02151
191

Santander Bank US
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/7/12
MA 02151
72474

RBS Citizens
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/5/12
MA 02151
71614

Sovereign Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/27/12
MA 02151
39224

TD Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/7/12
MA 02151
31640

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Closing/Cancelling account

3/6/12
MA 02151
31048

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/29/12
MA 02151
30178

RBS Citizens
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/23/12
MA 02151
15836

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/4/12
MA 02151
9597

First Tennessee Bank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

132 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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BLOCKBUSTER VIDEO
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SUPER SUPPERS
76.92%$1 Million


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