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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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146 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/11/15
NY 10010
1417424

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/10/15
NY 10010
1415287

TD Bank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/19/15
NY 10010
1381606

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

5/16/15
NY 10010
1379350

HSBC
Closed with explanation (Not Timely)

Credit card
Billing disputes

5/5/15
NY 10010
1360853

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Pawn loan)
Charged fees or interest I didn't expect

4/8/15
NY 10010
1321127

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/7/15
NY 10010
1318284

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

3/26/15
NY 10010
1303032

Continental Finance Company, LLC
Closed with explanation (Timely)

Prepaid card (General purpose card)
Managing, opening, or closing account

3/12/15
NY 10010
1280359

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

2/26/15
NY 10010
1257707

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

2/26/15
NY 10010
1259230

TD Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

2/24/15
NY 10010
1255517

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

2/7/15
NY 10010
1229963

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Balance transfer fee

1/20/15
NY 10010
1202860

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

1/8/15
NY 10010
1187722

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/4/14
NY 10010
1103786

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/28/14
NY 10010
1088699

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

10/21/14
NY 10010
1080869

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

10/13/14
NY 10010
1068747

Consumer Portfolio Services
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/29/14
NY 10010
1049447

Capital One
Closed with explanation (Timely)

Credit card
APR or interest rate

9/16/14
NY 10010
1031254

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

9/15/14
NY 10010
1028755

Navient
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

9/11/14
NY 10010
1024155

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/30/14
NY 10010
1008917

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

8/7/14
NY 10010
975126

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

8/4/14
NY 10010
966309

Navy FCU
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

7/28/14
NY 10010
957947

Navy FCU
Closed with explanation (Not Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

7/25/14
NY 10010
953532

Navy FCU
Closed with explanation (Not Timely)

Credit card
Other

7/25/14
NY 10010
953533

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/22/14
NY 10010
947328

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/16/14
NY 10010
941076

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/14/14
NY 10010
934746

Bank of America
Closed with monetary relief (Not Timely, Disputed)

Credit card
Rewards

7/10/14
NY 10010
931348

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/9/14
NY 10010
930022

Navy FCU
Closed with explanation (Not Timely)

Credit card
Other

7/8/14
NY 10010
927383

Navy FCU
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

7/3/14
NY 10010
923198

Citibank
Closed with explanation (Not Timely)

Credit card
Payoff process

6/15/14
NY 10010
895649

Bank of America
Closed with explanation (Not Timely)

Credit card
Transaction issue

6/11/14
NY 10010
890126

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

5/29/14
NY 10010
874066

Citibank
Closed with explanation (Not Timely)

Credit card
Application processing delay

4/18/14
NY 10010
814860

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814862

Security Credit Services, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814864

NCB Management Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814866

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814867

Resurgent Capital Services L.P.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814869

Resurgent Capital Services L.P.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/18/14
NY 10010
814870

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/17/14
NY 10010
814162

Ability Recovery Services, LLC
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/17/14
NY 10010
814258

Citibank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/14/14
NY 10010
807370

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Delinquent account

3/27/14
NY 10010
782576

The Regional Adjustment Bureau, Incorporated
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

3/27/14
NY 10010
782577

ACS Education Services
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
Disclosure verification of debt (Right to dispute notice not received)

3/26/14
NY 10010
779144

Universal Fidelity LP
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/26/14
NY 10010
779145

RBS Citizens
Closed with monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/10/14
NY 10010
705825

Amex
Closed with explanation (Timely, Disputed)

Credit card
Transaction issue

2/10/14
NY 10010
706015

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/4/14
NY 10010
699217

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/28/14
NY 10010
688356

Citibank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/22/14
NY 10010
680911

ACS Education Services
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
Communication tactics (Called after sent written cease of comm)

1/15/14
NY 10010
670393

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/16/13
NY 10010
634585

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/26/13
NY 10010
614080

Citibank
Closed with monetary relief (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

11/23/13
NY 10010
609579

Citibank
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

11/22/13
NY 10010
608406

BNY Mellon
Closed with monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/20/13
NY 10010
605944

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/8/13
NY 10010
593149

Citibank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

10/30/13
NY 10010
578887

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

10/28/13
NY 10010
573073

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/27/13
NY 10010
574587

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

10/24/13
NY 10010
571101

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

10/20/13
NY 10010
562538

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

10/2/13
NY 10010
552354

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Other

9/21/13
NY 10010
537094

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/14/13
NY 10010
526305

North American Credit Services
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

9/8/13
NY 10010
516792

Amex
Closed with explanation (Not Timely)

Credit card
Billing disputes

9/4/13
NY 10010
516716

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

8/28/13
NY 10010
506756

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/23/13
NY 10010
508212

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/14/13
NY 10010
488765

Amex
Closed with explanation (Timely)

Credit card
Billing disputes

8/5/13
NY 10010
480045

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Arbitration

8/5/13
NY 10010
480046

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Arbitration

8/5/13
NY 10010
480047

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/4/13
NY 10010
473724

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Customer service / Customer relations

7/31/13
NY 10010
471040

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Late fee

7/24/13
NY 10010
465859

Citibank
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/22/13
NY 10010
480043

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Personal information)

7/20/13
NY 10010
480042

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Convenience checks

7/16/13
NY 10010
458370

Receivables Performance Management LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/7/13
NY 10010
449782

TransUnion
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Personal information)

6/28/13
NY 10010
445180

New York Community Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

6/27/13
NY 10010
444109

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Credit determination

6/27/13
NY 10010
444110

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

6/27/13
NY 10010
444111

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

6/27/13
NY 10010
444112

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/12/13
NY 10010
430566

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/9/13
NY 10010
426584

Citibank
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

6/9/13
NY 10010
426585

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Other

6/3/13
NY 10010
423123

New York Community Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/3/13
NY 10010
423761

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/2/13
NY 10010
422016

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/1/13
NY 10010
422015

Citibank
Closed with monetary relief (Not Timely, Disputed)

Credit card
Billing disputes

5/28/13
NY 10010
417493

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/27/13
NY 10010
416752

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/14/13
NY 10010
405614

Capital One
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/9/13
NY 10010
403085

Citibank
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

5/9/13
NY 10010
403086

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/9/13
NY 10010
403087

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/8/13
NY 10010
400712

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/8/13
NY 10010
400713

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

4/18/13
NY 10010
386023

Barclays
Closed with monetary relief (Timely)

Credit card
Billing disputes

4/15/13
NY 10010
381836

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/8/13
NY 10010
376364

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/13/13
NY 10010
353274

ACS Education Services
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

3/12/13
NY 10010
351211

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

3/5/13
NY 10010
342102

Amex
Closed with explanation (Timely, Disputed)

Credit card
Delinquent account

2/14/13
NY 10010
315907

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/8/13
NY 10010
308627

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/8/13
NY 10010
224488

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/28/12
NY 10010
215691

New York Community Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

12/20/12
NY 10010
215048

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

12/19/12
NY 10010
212853

New York Community Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

12/19/12
NY 10010
212854

Capital One
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/22/12
NY 10010
194596

Valley National Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/20/12
NY 10010
194161

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Transaction issue

11/8/12
NY 10010
187910

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/7/12
NY 10010
183842

Citibank
Closed with monetary relief (Timely)

Credit card
Other

11/6/12
NY 10010
183841

Valley National Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

10/24/12
NY 10010
177632

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/4/12
NY 10010
165482

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/18/12
NY 10010
155109

HSBC
Closed (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/10/12
NY 10010
149586

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/23/12
NY 10010
140946

Citibank
Closed with monetary relief (Timely)

Credit card
Payoff process

8/14/12
NY 10010
135023

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

6/16/12
NY 10010
102296

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Billing disputes

6/6/12
NY 10010
95765

HSBC
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/21/12
NY 10010
86187

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/14/12
NY 10010
77440

Capital One
Untimely response (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/21/12
NY 10010
39918

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/7/12
NY 10010
31405

Wells Fargo
Closed with relief (Timely)

Credit card
Other fee

3/1/12
NY 10010
28986

GE Capital Retail
Closed without relief (Timely)

Credit card
Credit determination

2/24/12
NY 10010
26557

Citibank
Closed with relief (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

2/15/12
NY 10010
23950

BMO Harris
Closed with relief (Timely)

Credit card
Billing disputes

1/4/12
NY 10010
9542

Citibank
Closed with relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/29/11
NY 10010
8672

Capital One
Closed without relief (Timely)

Credit card
Credit reporting

12/22/11
NY 10010
7666

Pentagon FCU
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

12/21/11
NY 10010
7735

Discover
Closed without relief (Timely, Disputed)

Credit card
APR or interest rate

12/19/11
NY 10010
6740

Pentagon FCU
Closed without relief (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

146 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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