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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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128 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/8/15
NY 10011
1410208

Retrieval-Masters Creditors Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Communication tactics (Used obscene/profane/abusive language)

6/5/15
NY 10011
1408522

Contract Callers, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/5/15
NY 10011
1408625

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/29/15
NY 10011
1398419

Citibank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

5/22/15
NY 10011
1388721

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

5/21/15
NY 10011
1387670

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

5/8/15
NY 10011
1367949

Citibank
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

5/5/15
NY 10011
1360335

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/20/15
NY 10011
1337037

Credit Bureau of Napa
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/17/15
NY 10011
1334635

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/17/15
NY 10011
1334862

National Credit Systems,Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/7/15
NY 10011
1320003

GE Capital Retail
Closed with explanation (Timely)

Credit card
Delinquent account

4/7/15
NY 10011
1320004

Barclays
Closed with explanation (Timely)

Credit card
Delinquent account

4/1/15
NY 10011
1310499

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

3/19/15
NY 10011
1292174

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

3/17/15
NY 10011
1286502

Sa-Vit Enterprises, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

3/11/15
NY 10011
1277313

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

3/2/15
NY 10011
1263753

Citibank
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Fraud or scam

2/28/15
NY 10011
1261643

PayPal
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

2/26/15
NY 10011
1259211

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/25/15
10011
1256043

USAA Savings
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/24/15
NY 10011
1257274

RBS Citizens
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/11/15
NY 10011
1235064

BNY Mellon
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/6/15
NY 10011
1228122

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/6/15
NY 10011
1230059

People's United Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/12/15
NY 10011
1191245

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

1/9/15
NY 10011
1187759

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/9/15
NY 10011
1187770

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/3/15
NY 10011
1179807

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/26/14
NY 10011
1171511

Experian
Closed with monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Billing dispute)

12/4/14
NY 10011
1142959

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/2/14
NY 10011
1138274

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/21/14
NY 10011
1130460

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

11/18/14
NY 10011
1121921

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/17/14
NY 10011
1119463

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 10011
1111952

Discover
Closed with monetary relief (Timely)

Credit card
Balance transfer

11/7/14
NY 10011
1107270

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

11/3/14
NY 10011
1099893

PayPal
Closed with explanation (Timely)

Credit card
Billing disputes

10/31/14
NY 10011
1094889

United Recovery Systems, LP
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

10/30/14
NY 10011
1093749

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

10/30/14
NY 10011
1093751

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

10/30/14
NY 10011
1094314

Santander Bank US
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/30/14
NY 10011
1093750

Altisource Portfolio Solutions, S.… r.l.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted me after I asked not to)

10/27/14
NY 10011
1089379

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

10/24/14
NY 10011
1085357

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/15/14
NY 10011
1073080

Wells Fargo
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

10/9/14
NY 10011
1065165

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/3/14
NY 10011
1057669

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/3/14
NY 10011
1057670

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/3/14
NY 10011
1058235

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/28/14
NY 10011
1048418

TransUnion
Closed with monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

9/8/14
NY 10011
1017972

Capital One
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

8/20/14
NY 10011
993481

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/20/14
NY 10011
993482

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/20/14
NY 10011
994658

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/6/14
NY 10011
972201

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
APR or interest rate

7/31/14
NY 10011
963644

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/8/14
NY 10011
927502

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/3/14
NY 10011
923951

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

7/2/14
NY 10011
920992

Santander Bank US
Closed (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

6/26/14
NY 10011
912351

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/24/14
NY 10011
910072

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

6/23/14
NY 10011
905675

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/20/14
NY 10011
905149

Discover
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

6/15/14
NY 10011
895659

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

6/4/14
NY 10011
880250

Amex
Closed with explanation (Timely, Disputed)

Credit card
Advertising and marketing

6/1/14
NY 10011
876131

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/29/14
NY 10011
873746

Dovenmuehle Mortgage Inc.
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/27/14
NY 10011
868387

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

5/27/14
NY 10011
868504

HSBC
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/23/14
NY 10011
866618

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/2/14
NY 10011
836594

HSBC
Closed with monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/26/14
NY 10011
826935

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/13/14
NY 10011
712508

Navient
Closed with non-monetary relief (Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

2/12/14
NY 10011
739315

Capital One
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/6/14
NY 10011
701396

GE Capital Retail
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/4/14
NY 10011
699610

Vengroff Williams, Inc
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/3/14
NY 10011
654114

Capital One
Closed with explanation (Not Timely)

Credit card
Other

11/1/13
NY 10011
581745

Amex
Closed with explanation (Not Timely)

Credit card
Credit determination

11/1/13
NY 10011
582296

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/31/13
NY 10011
579143

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

10/28/13
NY 10011
575134

I.C. System, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/4/13
NY 10011
553519

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Billing disputes

9/22/13
NY 10011
537151

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Closing/Cancelling account

9/17/13
NY 10011
531273

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/13
NY 10011
523844

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Communication tactics (Frequent or repeated calls)

9/9/13
NY 10011
519520

JPMorgan Chase
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

7/22/13
NY 10011
462973

I.C. System, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/21/13
NY 10011
439216

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/11/13
NY 10011
428929

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/1/13
NY 10011
422242

Experian
Closed with monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

5/27/13
NY 10011
417637

HSBC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/17/13
NY 10011
410494

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/26/13
NY 10011
392993

Citibank
Closed with monetary relief (Timely)

Money transfers (International money transfer)
Other transaction issues

4/23/13
NY 10011
389420

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

4/15/13
NY 10011
382606

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/10/13
NY 10011
379273

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/2/13
NY 10011
372658

HSBC
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/31/13
NY 10011
370103

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

3/15/13
NY 10011
357609

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Savings account)
Problems caused by my funds being low

3/11/13
NY 10011
349369

Citibank
Closed with explanation (Timely)

Credit card
Other

2/20/13
NY 10011
321533

JPMorgan Chase
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

2/7/13
NY 10011
291881

BMO Harris
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/14/13
NY 10011
231925

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/8/13
NY 10011
225080

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/12
NY 10011
196696

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/6/12
NY 10011
185179

Discover
Closed with non-monetary relief (Not Timely, Disputed)

Credit card
Other

10/26/12
NY 10011
178256

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/23/12
NY 10011
176181

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

10/18/12
NY 10011
174203

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

10/10/12
NY 10011
169054

Capital One
Closed with explanation (Timely)

Credit card
Cash advance

8/15/12
NY 10011
136244

Capital One
Closed with explanation (Timely)

Credit card
Late fee

6/30/12
NY 10011
110673

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

6/22/12
NY 10011
106873

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

6/20/12
NY 10011
104780

Amex
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

6/14/12
NY 10011
101574

Discover
Closed with explanation (Timely)

Credit card
Billing statement

6/6/12
NY 10011
96223

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/5/12
NY 10011
93990

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Rewards

5/31/12
NY 10011
90440

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/16/12
NY 10011
80480

Citibank
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

5/10/12
NY 10011
75423

Capital One
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/10/12
NY 10011
75431

JPMorgan Chase
Closed with relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/21/12
NY 10011
39787

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/6/12
NY 10011
30853

Amex
Closed without relief (Timely)

Credit card
Collection practices

2/28/12
NY 10011
27833

Bank of America
Closed with relief (Timely)

Credit card
Late fee

2/12/12
NY 10011
67727

Citibank
Closed with relief (Timely)

Credit card
Late fee

1/15/12
NY 10011
13844

Citibank
Closed without relief (Timely)

Credit card
Closing/Cancelling account

1/3/12
NY 10011
9394

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Credit line increase/decrease

128 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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