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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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145 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/10/15
NY 10023
1415429

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

6/8/15
NY 10023
1410965

Citibank
Closed with monetary relief (Timely)

Credit card
Other

5/26/15
NY 10023
1390782

Citibank
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/22/15
NY 10023
1342526

Citibank
Closed with non-monetary relief (Timely, Disputed)

Credit card
Delinquent account

3/23/15
NY 10023
1296809

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/12/15
NY 10023
1281345

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/5/15
NY 10023
1268554

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

3/4/15
NY 10023
1266474

Shellpoint Partners, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/4/15
NY 10023
1267717

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

1/28/15
NY 10023
1214919

Citibank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

1/22/15
NY 10023
1205460

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

12/18/14
NY 10023
1161867

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/2/14
NY 10023
1138297

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/2/14
NY 10023
1138316

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/2/14
NY 10023
1138317

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/2/14
NY 10023
1138318

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/2/14
NY 10023
1138320

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/24/14
NY 10023
1127527

JPMorgan Chase
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Other service issues

11/24/14
NY 10023
1128058

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/24/14
NY 10023
1128059

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/24/14
NY 10023
1128060

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/24/14
NY 10023
1128848

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/21/14
NY 10023
1124610

D.B.F. COLLECTION CORP.
Untimely response (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

11/20/14
NY 10023
1130404

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/5/14
NY 10023
1103300

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Billing disputes

11/1/14
NY 10023
1097148

JPMorgan Chase
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/16/14
NY 10023
1075154

Capital One
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

9/16/14
NY 10023
1030001

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

8/30/14
NY 10023
1008830

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/18/14
NY 10023
987996

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

8/5/14
NY 10023
969806

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

8/1/14
NY 10023
964688

Harris & Harris, Ltd.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

7/10/14
NY 10023
931567

Bank of America
Closed with explanation (Not Timely)

Credit card
Late fee

7/10/14
NY 10023
932760

Citibank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/8/14
NY 10023
927546

PayPal
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

6/26/14
NY 10023
913325

HSBC
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

6/18/14
NY 10023
900752

JPMorgan Chase
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

6/13/14
NY 10023
893566

RevSolve, Inc.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

6/10/14
NY 10023
887493

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/27/14
NY 10023
869255

Commercial Recovery Systems
Closed (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/17/14
NY 10023
857078

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/17/14
NY 10023
857079

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/10/14
NY 10023
846743

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Credit determination

5/5/14
NY 10023
837757

EOS Holdings, Inc.
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Improper contact or sharing of info (Contacted employer after asked not to)

5/1/14
NY 10023
834059

ECMC Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt is not mine)

4/24/14
NY 10023
823725

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/17/14
NY 10023
813973

The CBE Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/5/14
NY 10023
795421

USAA Savings
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/4/14
NY 10023
794153

Citibank
Closed with explanation (Timely)

Credit card
Other

3/26/14
NY 10023
778714

Citibank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

3/26/14
NY 10023
780063

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/20/14
NY 10023
770522

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/18/14
NY 10023
763945

North Shore Agency, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/11/14
NY 10023
755605

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/20/14
NY 10023
725157

Debt Recovery Solutions, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/18/14
NY 10023
720017

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/14/14
NY 10023
716742

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/14/14
NY 10023
668259

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/11/14
NY 10023
664492

HSBC
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

1/4/14
NY 10023
653407

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/23/13
NY 10023
642795

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

12/20/13
NY 10023
640538

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

12/18/13
NY 10023
638375

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/12/13
NY 10023
632273

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

12/12/13
NY 10023
632631

NRA Group, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/7/13
NY 10023
623992

Discover
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/2/13
NY 10023
617580

U.S. Bancorp
Closed with non-monetary relief (Not Timely)

Credit card
Unsolicited issuance of credit card

11/16/13
NY 10023
600638

Selip & Stylianou, LLP
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/9/13
NY 10023
592630

Bank of America
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Wrong amount charged or received

11/8/13
NY 10023
591524

Bank of America
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

10/28/13
NY 10023
574449

Financial Asset Management Systems, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/25/13
NY 10023
571996

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

10/16/13
NY 10023
560675

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

10/15/13
NY 10023
559534

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

9/28/13
NY 10023
546502

Amex
Closed with explanation (Not Timely)

Credit card
APR or interest rate

9/23/13
NY 10023
537775

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

9/18/13
NY 10023
532035

PayPal
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

9/5/13
NY 10023
515022

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

8/27/13
NY 10023
501192

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

8/26/13
NY 10023
501191

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

8/20/13
NY 10023
497234

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Rewards

8/20/13
NY 10023
497807

PNC Bank
Closed with non-monetary relief (Timely)

Credit card
Credit card protection / Debt protection

8/15/13
NY 10023
488748

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

8/6/13
NY 10023
481164

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/5/13
NY 10023
474326

SIMM Associates, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Federal student loan)
Improper contact or sharing of info (Contacted employer after asked not to)

7/16/13
NY 10023
459251

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

7/10/13
NY 10023
453169

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

6/6/13
NY 10023
426354

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/1/13
NY 10023
421783

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/23/13
NY 10023
415156

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/23/13
NY 10023
415157

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/16/13
NY 10023
409529

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/15/13
NY 10023
408057

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

5/6/13
NY 10023
399175

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

5/6/13
NY 10023
400055

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

4/16/13
NY 10023
383970

BNY Mellon
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/15/13
NY 10023
383068

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/26/13
NY 10023
366049

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

3/11/13
NY 10023
350135

East West Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/5/13
NY 10023
342919

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/4/13
NY 10023
341595

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

3/3/13
NY 10023
339982

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Credit reporting

2/27/13
NY 10023
335837

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/11/13
NY 10023
313917

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/2/13
NY 10023
289816

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/10/13
NY 10023
227729

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

1/10/13
NY 10023
227730

GE Capital Retail
Closed (Timely, Disputed)

Credit card
Credit determination

1/8/13
NY 10023
225469

Bank of America
Closed with explanation (Timely)

Credit card
Collection practices

12/24/12
NY 10023
216928

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/18/12
NY 10023
211567

Amex
Closed with explanation (Timely)

Credit card
Other fee

12/4/12
NY 10023
202782

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/29/12
NY 10023
199799

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/4/12
NY 10023
184541

Amex
Closed with explanation (Timely, Disputed)

Credit card
Transaction issue

9/13/12
NY 10023
152294

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/11/12
NY 10023
150600

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/10/12
NY 10023
149882

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/24/12
NY 10023
141437

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Collection debt dispute

8/18/12
NY 10023
137873

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/6/12
NY 10023
130008

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
APR or interest rate

8/6/12
NY 10023
130009

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/1/12
NY 10023
128543

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

7/24/12
NY 10023
123671

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

7/19/12
NY 10023
120492

Discover
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

7/16/12
NY 10023
117106

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Collection practices

7/16/12
NY 10023
117107

Discover
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

6/21/12
NY 10023
105309

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

6/21/12
NY 10023
106315

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/19/12
NY 10023
103211

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Billing disputes

6/19/12
NY 10023
103213

Amex
Closed with explanation (Timely, Disputed)

Credit card
Other

5/23/12
NY 10023
1713

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

5/21/12
NY 10023
86138

Bank of America
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/21/12
NY 10023
86539

HSBC
Closed (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/18/12
NY 10023
83810

Capital One
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

5/17/12
NY 10023
82669

Citibank
Closed without relief (Timely)

Credit card
Billing disputes

5/16/12
NY 10023
80471

JPMorgan Chase
Closed with relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/3/12
NY 10023
70736

Capital One
Closed without relief (Timely, Disputed)

Credit card
Credit determination

5/2/12
NY 10023
69492

GE Capital Retail
Closed with relief (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

4/1/12
NY 10023
43174

RBS Citizens
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/15/12
NY 10023
35633

Navient
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/14/12
NY 10023
35415

Capital One
Closed without relief (Timely, Disputed)

Credit card
Collection debt dispute

1/11/12
NY 10023
12725

JPMorgan Chase
Closed without relief (Timely, Disputed)

Credit card
Collection practices

1/5/12
NY 10023
9926

Citibank
Closed with relief (Timely, Disputed)

Credit card
Billing disputes

1/5/12
NY 10023
10056

Amex
Closed without relief (Timely)

Credit card
Billing disputes

1/5/12
NY 10023
10293

BMO Harris
Closed with relief (Timely)

Credit card
Credit card protection / Debt protection

12/1/11
NY 10023
2275

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

145 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




Members Talk Live To A "Free-Money Coach"
Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


See All Franchises   




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