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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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132 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/13/15
NY 10031
1420210

Citibank
Closed with explanation (Timely)

Credit card
Late fee

6/9/15
NY 10031
1411999

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/9/15
NY 10031
1412000

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/9/15
NY 10031
1413983

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/9/15
MA 10031
1415810

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/20/15
NY 10031
1385035

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

5/18/15
NY 10031
1380217

Barclays
In progress (Timely)

Credit card
Closing/Cancelling account

5/8/15
NY 10031
1368038

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/15
NY 10031
1362376

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/15
NY 10031
1362377

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/15
NY 10031
1362378

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/29/15
NY 10031
1351908

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/29/15
NY 10031
1351909

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/21/15
NY 10031
1340864

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Payoff process

4/18/15
NY 10031
1336266

Stellar Recovery Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/13/15
NY 10031
1327700

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/13/15
NY 10031
1327701

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/13/15
NY 10031
1327702

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/7/15
NY 10031
1319531

Ocwen
In progress (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/30/15
NY 10031
1307561

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/30/15
NY 10031
1307562

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/27/15
NY 10031
1303967

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/18/15
NY 10031
1288035

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/16/15
NY 10031
1285636

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/11/15
NY 10031
1277611

GE Capital Retail
Closed with explanation (Timely)

Credit card
APR or interest rate

2/26/15
NY 10031
1258094

TD Bank
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/21/15
NY 10031
1250870

Wells Fargo
Closed with monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/19/15
NY 10031
1248095

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Other

2/9/15
NY 10031
1230714

AES/PHEAA
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

2/9/15
NY 10031
1232939

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/4/15
NY 10031
1223912

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/4/15
NY 10031
1225543

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/3/15
NY 10031
1223706

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/13/15
NY 10031
1197610

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/13/15
NY 10031
1197611

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/13/15
NY 10031
1197612

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/7/15
NY 10031
1185371

Equifax
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

1/7/15
NY 10031
1185372

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
NY 10031
1185373

Springleaf Finance Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/7/15
NY 10031
1185374

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

1/7/15
NY 10031
1185375

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
NY 10031
1185376

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
NY 10031
1185377

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
NY 10031
1185378

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
NY 10031
1185379

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

1/6/15
NY 10031
1183360

Enhanced Acquisitions, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt is not mine)

1/5/15
NY 10031
1181517

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

1/5/15
NY 10031
1181518

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/5/15
NY 10031
1183227

Banco Popular North America
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

12/22/14
NY 10031
1166023

Resurgent Capital Services L.P.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/22/14
NY 10031
1166024

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

12/22/14
NY 10031
1166025

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/26/14
NY 10031
1133711

RJM Acquisitions LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

11/25/14
NY 10031
1132828

Genpact Limited
Closed with explanation (Timely)

Other financial service (Refund anticipation check)
Customer service/Customer relations

11/19/14
NY 10031
1132492

Citibank
Closed with monetary relief (Timely)

Credit card
Late fee

11/16/14
NY 10031
1119014

Retrieval-Masters Creditors Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

11/13/14
NY 10031
1116397

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

11/5/14
NY 10031
1103451

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

10/23/14
NY 10031
1083421

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/22/14
NY 10031
1081426

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/22/14
NY 10031
1081427

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/17/14
NY 10031
1035569

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Late fee

9/12/14
NY 10031
1026041

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/3/14
NY 10031
1012391

Citibank
Closed with monetary relief (Not Timely)

Credit card
Credit card protection / Debt protection

8/30/14
NY 10031
1008725

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/6/14
NY 10031
971925

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/4/14
NY 10031
966381

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

7/21/14
NY 10031
945580

AES/PHEAA
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

7/15/14
NY 10031
939036

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

6/26/14
NY 10031
911631

D&A Services, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/26/14
NY 10031
911632

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/23/14
NY 10031
906352

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/20/14
10031
905070

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/20/14
10031
905071

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/18/14
NY 10031
901247

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/6/14
NY 10031
885225

Bank of America
Closed with explanation (Not Timely)

Credit card
Delinquent account

6/5/14
NY 10031
882847

Diversified Adjustment Service, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/4/14
NY 10031
881234

Capital One
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/13/14
NY 10031
850085

Citibank
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

5/11/14
NY 10031
847000

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/11/14
NY 10031
847001

Amex
Closed with explanation (Not Timely)

Credit card
Other

5/9/14
NY 10031
845306

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

5/6/14
NY 10031
839448

Bank of America
Closed with explanation (Not Timely)

Credit card
Other

5/2/14
NY 10031
835545

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/2/14
NY 10031
835546

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/2/14
NY 10031
835547

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/2/14
NY 10031
835548

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/1/14
NY 10031
834845

KeyBank NA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/29/14
NY 10031
830885

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/23/14
NY 10031
820659

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

4/10/14
NY 10031
802799

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/10/14
NY 10031
802800

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/10/14
NY 10031
802801

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/1/14
NY 10031
787294

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/22/14
NY 10031
773352

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/12/14
NY 10031
755947

PHH Mortgage
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/14
NY 10031
757021

Wells Fargo
Closed with monetary relief (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/21/14
NY 10031
724837

Commerce Bank
Closed with explanation (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

2/19/14
NY 10031
722403

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/13/14
NY 10031
712272

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/12/14
NY 10031
717551

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Unsolicited issuance of credit card

1/17/14
NY 10031
675017

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

1/14/14
NY 10031
668172

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/10/14
NY 10031
662783

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/30/13
NY 10031
650751

Banco Popular North America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

12/4/13
NY 10031
621251

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/18/13
NY 10031
602345

Wells Fargo
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/5/13
NY 10031
585170

ClearSpring Loan Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

10/24/13
NY 10031
569695

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/16/13
NY 10031
560584

Citibank
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/27/13
NY 10031
545342

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/27/13
NY 10031
545846

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/24/13
NY 10031
540807

TD Bank
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/21/13
NY 10031
537024

Discover
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

9/19/13
NY 10031
534004

Selip & Stylianou, LLP
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

9/7/13
NY 10031
518708

The Affiliated Group, Inc
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/24/13
NY 10031
440605

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/23/13
NY 10031
415426

The Huntington National Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/25/13
NY 10031
391456

OneWest Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/28/13
NY 10031
367648

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/5/13
NY 10031
342589

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/14/13
NY 10031
230758

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

11/27/12
NY 10031
197147

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/9/12
NY 10031
168224

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/18/12
NY 10031
153702

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/13/12
NY 10031
152355

Bank of America
Closed with explanation (Timely)

Credit card
Sale of account

8/16/12
NY 10031
137003

E*Trade Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/8/12
NY 10031
132722

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

5/20/12
NY 10031
85812

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/1/12
NY 10031
69000

Citibank
Closed with non-monetary relief (Timely)

Consumer loan (Personal line of credit)
Problems when you are unable to pay

1/30/12
NY 10031
18691

Capital One
Closed without relief (Timely, Disputed)

Credit card
Collection debt dispute

1/26/12
NY 10031
17848

Fifth Third Bank
Closed without relief (Timely)

Credit card
Billing disputes

132 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


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81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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SUPER SUPPERS
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