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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/9/15
NY 10314
1412276

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

6/8/15
NY 10314
1410840

Enhanced Recovery Company, LLC
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/8/15
NY 10314
1410841

Pinnacle Credit Services, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/6/15
NY 10314
1409336

JPMorgan Chase
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/28/15
NY 10314
1397413

Santander Bank US
Closed (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/7/15
NY 10314
1365383

First Guaranty Mortgage Corporation
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

4/30/15
NY 10314
1355319

EOS Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
False statements or representation (Attempted to collect wrong amount)

4/20/15
NY 10314
1338817

Mel S. Harris and Associates, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/20/15
NY 10314
1338818

Eltman Law, P.C.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/17/15
NY 10314
1334546

Citibank
Closed with explanation (Timely)

Credit card
Balance transfer

3/18/15
NY 10314
1289315

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/18/15
NY 10314
1289336

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/16/15
NY 10314
1286126

Radius Global Solutions LLC
In progress (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

3/16/15
NY 10314
1286127

Diverse Funding Associates LLC
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

3/15/15
NY 10314
1283544

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

3/4/15
NY 10314
1267163

Santander Bank US
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/21/15
NY 10314
1250829

PrimeLending, A PlainsCapital Company
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/17/15
NY 10314
1242088

NCC Business Services, Inc.
Closed with explanation (Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

1/29/15
NY 10314
1215992

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

1/16/15
NY 10314
1197411

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/9/15
NY 10314
1188786

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

1/5/15
NY 10314
1181771

Transcontinental Credit & Collection Corp
Closed with non-monetary relief (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

12/16/14
NY 10314
1158263

Forster & Garbus LLP
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/1/14
NY 10314
1138452

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/23/14
NY 10314
1128324

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

10/22/14
NY 10314
1081815

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/16/14
NY 10314
1074941

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/14/14
NY 10314
1069708

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/27/14
NY 10314
1048267

MoneyGram
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Incorrect/missing disclosures or info

9/12/14
NY 10314
1026454

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/9/14
NY 10314
1021515

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
NY 10314
1003341

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/12/14
NY 10314
979713

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Other

8/12/14
NY 10314
980575

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
APR or interest rate

8/1/14
NY 10314
964814

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

7/30/14
NY 10314
960990

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/9/14
NY 10314
929412

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/30/14
NY 10314
916219

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/30/14
NY 10314
916220

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/27/14
10314
915548

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

6/26/14
NY 10314
913693

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/23/14
NY 10314
907091

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/23/14
NY 10314
907626

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/12/14
NY 10314
892725

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

6/5/14
NY 10314
882889

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

6/2/14
NY 10314
876769

ATG Credit, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Federal student loan)
Disclosure verification of debt (Right to dispute notice not received)

5/31/14
NY 10314
875965

Citibank
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted me after I asked not to)

5/23/14
NY 10314
866172

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

5/15/14
NY 10314
854195

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/9/14
NY 10314
845976

Reliant Capital Solutions, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/14/14
NY 10314
810564

Capital One
Closed with monetary relief (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

4/12/14
NY 10314
806421

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/10/14
10314
803446

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/1/14
NY 10314
787745

Bank of America
Closed with explanation (Not Timely)

Credit card
Customer service / Customer relations

3/31/14
NY 10314
789176

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/19/14
NY 10314
767190

DataMax Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/15/14
NY 10314
759147

Dynamic Recovery Solutions, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/13/14
NY 10314
757833

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/27/14
NY 10314
734686

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/26/14
NY 10314
732545

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/19/14
NY 10314
719949

Ally Financial Inc.
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

2/10/14
NY 10314
707153

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/24/14
NY 10314
683501

United Collection Bureau, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/21/14
NY 10314
677843

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/20/14
NY 10314
677280

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/17/14
NY 10314
675763

Retrieval-Masters Creditors Bureau, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/15/14
NY 10314
670413

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/2/14
NY 10314
652724

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/2/14
NY 10314
652893

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/2/14
NY 10314
652911

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/26/13
NY 10314
646108

Navient
Closed with non-monetary relief (Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

12/18/13
NY 10314
649010

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

12/6/13
NY 10314
624648

Santander Bank US
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/25/13
NY 10314
611793

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

11/15/13
NY 10314
600254

Rubin & Rothman, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

11/14/13
NY 10314
598748

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/14/13
NY 10314
598801

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/14/13
NY 10314
598810

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/4/13
NY 10314
585527

Wells Fargo
Closed with non-monetary relief (Not Timely)

Credit card
Billing disputes

10/11/13
NY 10314
558298

Ally Financial Inc.
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Taking out the loan or lease

10/1/13
NY 10314
549739

HSBC
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/30/13
NY 10314
547522

Santander Bank US
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/23/13
NY 10314
538838

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

9/22/13
NY 10314
537166

Capital Accounts, LLC
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

9/18/13
NY 10314
533127

Citibank
Closed with explanation (Not Timely)

Credit card
Other

9/11/13
NY 10314
523691

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

8/21/13
NY 10314
498764

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/21/13
NY 10314
500387

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

8/15/13
NY 10314
490443

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/7/13
NY 10314
427387

Santander Bank US
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/21/13
NY 10314
412114

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/1/13
NY 10314
396425

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/29/13
NY 10314
392639

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/25/13
NY 10314
392072

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/23/13
NY 10314
389827

Amex
Closed with explanation (Timely)

Credit card
Other

4/2/13
NY 10314
373091

Hudson City Savings Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/25/13
NY 10314
364043

Bank of America
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/6/13
NY 10314
343967

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/21/13
NY 10314
325409

Sovereign Bank
Closed (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/5/13
NY 10314
300756

Sovereign Bank
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

1/29/13
NY 10314
271824

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/24/13
NY 10314
260016

Sovereign Bank
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

1/18/13
NY 10314
249085

TransUnion
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

1/10/13
NY 10314
227359

New York Community Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/31/12
NY 10314
219071

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Billing statement

12/27/12
NY 10314
217968

HSBC
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/7/12
NY 10314
205896

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Closing/Cancelling account

11/15/12
NY 10314
192850

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/19/12
NY 10314
156266

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/18/12
NY 10314
155261

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/28/12
NY 10314
143429

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/16/12
NY 10314
136912

HSBC
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/2/12
NY 10314
129308

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/24/12
NY 10314
123451

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Collection practices

7/11/12
NY 10314
115823

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

7/3/12
NY 10314
112017

Valley National Bank
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

7/2/12
NY 10314
111356

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

6/20/12
NY 10314
104931

Citibank
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

6/19/12
NY 10314
104346

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Credit decision / Underwriting

6/12/12
NY 10314
100076

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/10/12
NY 10314
74854

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/4/12
NY 10314
71014

GE Capital Retail
Closed without relief (Timely)

Credit card
APR or interest rate

5/4/12
NY 10314
71245

Sovereign Bank
Closed without relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

5/2/12
NY 10314
69161

Sovereign Bank
Closed without relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

3/30/12
NY 10314
42934

Loan To Learn
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/16/12
NY 10314
36444

Navient
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

2/24/12
NY 10314
26651

Citibank
Untimely response (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/3/12
NY 10314
20384

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/9/12
NY 10314
11952

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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94.12%$4 Million


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81.82%$2 Million


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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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80.00%$2 Million


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SUPER SUPPERS
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