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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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137 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/29/15
NY 10977
1398441

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

5/26/15
NY 10977
1391638

Shellpoint Partners, LLC
Closed with explanation (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

5/18/15
NY 10977
1381281

RBS Citizens
In progress (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/7/15
NY 10977
1366083

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/7/15
NY 10977
1366084

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/7/15
NY 10977
1366085

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/29/15
NY 10977
1353315

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/26/15
NY 10977
1347610

Discover
In progress (Timely)

Credit card
Other

4/20/15
NY 10977
1336579

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/17/15
NY 10977
1334692

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Billing statement

4/15/15
NY 10977
1331648

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/8/15
NY 10977
1321998

Carrington Mortgage
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/30/15
NY 10977
1306631

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Credit card protection / Debt protection

3/22/15
NY 10977
1294953

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/22/15
NY 10977
1294954

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/22/15
NY 10977
1294955

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/9/15
NY 10977
1273923

Retrieval-Masters Creditors Bureau, Inc.
Closed (Timely)

Debt collection (Medical)
Communication tactics (Called after sent written cease of comm)

1/21/15
NY 10977
1203236

Mullooly Jeffrey Rooney & Flynn
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

1/2/15
NY 10977
1179479

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Credit line increase/decrease

12/26/14
NY 10977
1171263

Bank of America
Closed with explanation (Timely)

Credit card
Balance transfer fee

12/22/14
NY 10977
1167414

Toyota Motor Credit Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

11/24/14
NY 10977
1128338

Amex
Closed with explanation (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/24/14
NY 10977
1128586

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/24/14
NY 10977
1128587

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/24/14
NY 10977
1128588

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/21/14
NY 10977
1132686

Citibank
Closed with monetary relief (Timely)

Credit card
Cash advance fee

11/19/14
NY 10977
1125882

TD Bank
Closed with monetary relief (Timely)

Credit card
Billing disputes

11/19/14
MA 10977
1132409

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/5/14
NY 10977
1102277

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/5/14
NY 10977
1102987

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/4/14
NY 10977
1100919

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/4/14
NY 10977
1100920

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/4/14
NY 10977
1100921

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/28/14
NY 10977
1088861

Sunrise Credit Services Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

10/23/14
NY 10977
1083257

RBS Citizens
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/15/14
NY 10977
1071782

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

10/15/14
NY 10977
1072384

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

10/2/14
NY 10977
1055619

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/2/14
NY 10977
1055620

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/2/14
NY 10977
1055643

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 10977
1053094

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 10977
1053095

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 10977
1053096

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049119

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049120

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049121

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049706

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049707

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/29/14
NY 10977
1049708

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/4/14
NY 10977
1015320

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Customer service / Customer relations

8/20/14
NY 10977
993347

PHH Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/18/14
NY 10977
989638

Citibank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

7/29/14
NY 10977
958567

HSBC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/29/14
NY 10977
958748

Navient
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

7/21/14
NY 10977
946892

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/16/14
NY 10977
939883

Navient
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/8/14
NY 10977
928388

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

7/2/14
NY 10977
922296

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/18/14
NY 10977
899654

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/23/14
NY 10977
866872

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/20/14
NY 10977
860264

Ford Motor Credit Company
Closed with monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/20/14
NY 10977
861423

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/14
NY 10977
841422

Capital One
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

4/29/14
NY 10977
830693

Capital One
Closed with explanation (Not Timely)

Credit card
Other

4/14/14
NY 10977
808536

PayPal
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

4/13/14
NY 10977
808534

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/13/14
NY 10977
808535

PayPal
Closed with explanation (Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Wrong amount charged or received

4/9/14
NY 10977
800866

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/8/14
NY 10977
801687

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/3/14
NY 10977
791959

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/26/14
NY 10977
732698

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Credit card
Closing/Cancelling account

2/10/14
10977
706101

Morgan Stanley
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

1/20/14
NY 10977
677308

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Customer service / Customer relations

1/14/14
NY 10977
668460

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/14/14
NY 10977
670037

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/14/14
NY 10977
670038

Discover
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/7/14
NY 10977
658074

Gold Key Credit, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/3/14
NY 10977
655153

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Transaction issue

12/29/13
NY 10977
648429

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/23/13
NY 10977
642703

Afni, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/23/13
NY 10977
642704

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/23/13
NY 10977
642706

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/20/13
NY 10977
640490

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/20/13
NY 10977
640491

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/20/13
NY 10977
640492

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/17/13
NY 10977
637287

Alliance Collection Agencies, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

12/12/13
NY 10977
631617

KeyBank NA
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/12/13
NY 10977
595157

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/10/13
NY 10977
590762

Amex
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/7/13
NY 10977
554412

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/29/13
NY 10977
548660

Diversified Consultants, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/29/13
NY 10977
549983

AllianceOne Recievables Management
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/26/13
NY 10977
543760

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/13/13
NY 10977
527324

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/11/13
NY 10977
524077

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Closing/Cancelling account

8/28/13
NY 10977
502230

HSBC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

8/26/13
NY 10977
503906

Reliant Capital Solutions, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

8/24/13
NY 10977
503341

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

6/10/13
NY 10977
428698

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/31/13
NY 10977
421190

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/17/13
NY 10977
408937

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

5/17/13
NY 10977
408938

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/10/13
NY 10977
404180

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

5/8/13
NY 10977
400777

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/19/13
NY 10977
387157

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/15/13
NY 10977
382980

First Niagara Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/3/13
NY 10977
371896

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/7/13
NY 10977
346085

RBS Citizens
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/21/13
NY 10977
326130

Capital One
Closed with monetary relief (Timely)

Credit card
Sale of account

2/13/13
NY 10977
316144

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/11/13
NY 10977
312736

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/7/13
NY 10977
293497

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

2/4/13
NY 10977
293520

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/31/13
NY 10977
283716

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/22/13
NY 10977
259590

Citibank
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

1/11/13
NY 10977
229009

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/3/13
NY 10977
221369

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/2/13
NY 10977
219800

Wells Fargo
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/2/13
NY 10977
220059

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/21/12
NY 10977
216509

American Honda Finance Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle lease)
Managing the loan or lease

11/27/12
NY 10977
198424

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

10/29/12
NY 10977
179512

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

10/10/12
NY 10977
168206

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

9/11/12
NY 10977
150814

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit determination

9/5/12
NY 10977
147152

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Customer service / Customer relations

8/2/12
NY 10977
129188

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Cash advance fee

7/24/12
NY 10977
124032

Citibank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

6/25/12
NY 10977
107790

RBS Citizens
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

6/18/12
NY 10977
103595

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/12
NY 10977
96120

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/22/12
NY 10977
929

JPMorgan Chase
Closed without relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/9/12
NY 10977
73953

Wells Fargo
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

4/12/12
NY 10977
56658

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/21/12
NY 10977
37890

Amex
Closed without relief (Timely)

Credit card
Privacy

2/29/12
NY 10977
28642

Citibank
Closed without relief (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

2/13/12
NY 10977
21161

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/26/12
NY 10977
17921

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

137 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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