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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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131 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/11/15
NY 11219
1417659

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/11/15
NY 11219
1417658

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/9/15
NY 11219
1412010

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/26/15
NY 11219
1391666

HSBC
In progress (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/26/15
NY 11219
1391668

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/21/15
NY 11219
1387205

Barclays
Closed with explanation (Timely)

Credit card
Transaction issue

5/15/15
NY 11219
1378387

Capital One
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/5/15
NY 11219
1361444

Capital One
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/15/15
NY 11219
1330742

ProCollect, Inc
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/20/15
NY 11219
1293940

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Cashing a check without an account)
Deposits and withdrawals

2/25/15
NY 11219
1255931

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/25/15
NY 11219
1257394

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

2/23/15
NY 11219
1251618

Capital One
Closed with explanation (Timely)

Credit card
Other

2/19/15
NY 11219
1246903

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

2/19/15
NY 11219
1247070

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/16/15
NY 11219
1241675

Amex
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

2/12/15
NY 11219
1238563

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

1/28/15
NY 11219
1213623

New York Community Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/27/15
NY 11219
1211577

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/27/15
NY 11219
1211647

Astoria Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

1/20/15
NY 11219
1200179

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

12/24/14
NY 11219
1170644

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/24/14
NY 11219
1170645

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/24/14
NY 11219
1170646

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/24/14
NY 11219
1170647

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/17/14
NY 11219
1160995

HSBC
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

12/11/14
NY 11219
1152828

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Delinquent account

12/10/14
NY 11219
1150154

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/10/14
NY 11219
1150303

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/10/14
NY 11219
1150683

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/9/14
NY 11219
1150153

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/9/14
NY 11219
1150302

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/3/14
NY 11219
1141645

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

12/1/14
NY 11219
1137172

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/1/14
NY 11219
1138367

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

10/28/14
NY 11219
1088314

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/27/14
NY 11219
1089283

HSBC
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

10/22/14
NY 11219
1081910

Experian
Closed (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/22/14
NY 11219
1081911

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/22/14
NY 11219
1081912

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 11219
1053182

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 11219
1053183

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
NY 11219
1053251

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/30/14
NY 11219
1050950

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/30/14
NY 11219
1050951

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/10/14
NY 11219
1022113

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/10/14
NY 11219
1022114

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/10/14
NY 11219
1022115

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/8/14
NY 11219
1018699

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/8/14
NY 11219
1018779

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/8/14
NY 11219
1018960

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/8/14
NY 11219
1018961

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/3/14
NY 11219
1013142

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/25/14
NY 11219
1000064

Discover
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

6/30/14
NY 11219
916362

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/30/14
NY 11219
916363

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/30/14
NY 11219
916364

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/26/14
NY 11219
912200

Sierra Holdings LLC
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/20/14
NY 11219
904091

Pinnacle Credit Services, LLC
Closed with explanation (Not Timely, Disputed)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

6/19/14
NY 11219
901506

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/8/14
NY 11219
885811

HSBC
Closed with explanation (Timely, Disputed)

Credit card
Credit determination

6/3/14
NY 11219
879491

Capital One
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/29/14
NY 11219
872596

JPMorgan Chase
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/29/14
NY 11219
872672

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

4/24/14
NY 11219
822943

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

4/14/14
NY 11219
808194

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/10/14
NY 11219
803847

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/8/14
NY 11219
799179

Amex
Closed with explanation (Timely, Disputed)

Credit card
Rewards

4/1/14
NY 11219
787649

TD Bank
Closed (Timely)

Credit card
Billing disputes

3/13/14
NY 11219
756225

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/7/14
NY 11219
749144

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/26/14
NY 11219
733751

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

2/24/14
NY 11219
730162

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/20/14
NY 11219
723647

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/14
NY 11219
704852

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/3/14
NY 11219
697394

PayPal
Closed with explanation (Timely)

Money transfers (International money transfer)
Fraud or scam

1/9/14
NY 11219
660668

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

1/8/14
NY 11219
659897

Retrieval-Masters Creditors Bureau, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

1/2/14
NY 11219
652406

Capital One
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/16/13
NY 11219
635892

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/9/13
NY 11219
625596

Valley National Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/3/13
NY 11219
619974

Citibank
Closed with explanation (Not Timely)

Credit card
Credit determination

11/26/13
NY 11219
613616

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/25/13
NY 11219
611232

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

10/22/13
NY 11219
565676

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/13
NY 11219
560218

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/9/13
NY 11219
519112

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

9/5/13
NY 11219
516557

Gold Key Credit, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/4/13
NY 11219
514172

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/20/13
NY 11219
497556

Santander Bank US
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

7/31/13
NY 11219
499162

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/26/13
NY 11219
443899

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

6/19/13
NY 11219
437924

TD Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/24/13
NY 11219
416312

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/21/13
NY 11219
412240

HSBC
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/3/13
NY 11219
398607

Amex
Closed with monetary relief (Timely, Disputed)

Credit card
Closing/Cancelling account

4/29/13
NY 11219
394820

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/23/13
NY 11219
390813

Citibank
Closed with monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/15/13
NY 11219
382958

Cathay Bank
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/23/13
NY 11219
363886

Santander Bank US
Closed (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

3/11/13
NY 11219
346878

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Billing statement

3/6/13
NY 11219
343806

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/25/13
NY 11219
330741

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/21/13
NY 11219
325791

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/12/13
NY 11219
314842

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

2/12/13
NY 11219
315190

U.S. Bancorp
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

2/3/13
NY 11219
289892

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Collection practices

1/8/13
NY 11219
224883

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/3/13
NY 11219
216310

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

1/2/13
NY 11219
219757

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/24/12
NY 11219
217170

Citibank
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

12/18/12
NY 11219
213090

Capital One
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/13/12
NY 11219
210053

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/28/12
NY 11219
198799

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/26/12
NY 11219
197352

Amex
Closed with monetary relief (Timely)

Credit card
Payoff process

11/7/12
NY 11219
186101

JPMorgan Chase
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/29/12
NY 11219
179761

Toyota Motor Credit Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

10/7/12
NY 11219
166159

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

10/1/12
NY 11219
165475

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

9/3/12
NY 11219
145718

TD Bank
Closed with explanation (Timely)

Credit card
Billing statement

8/8/12
NY 11219
132763

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

7/30/12
NY 11219
126494

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Transaction issue

7/1/12
NY 11219
110555

Discover
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

7/1/12
NY 11219
110556

Bank of America
Closed with explanation (Timely)

Credit card
Credit reporting

6/21/12
NY 11219
105927

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/20/12
NY 11219
104787

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

5/31/12
NY 11219
90463

JPMorgan Chase
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/20/12
NY 11219
85771

HSBC
Closed (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/17/12
NY 11219
82843

GE Capital Retail
Closed with relief (Timely)

Credit card
Collection practices

5/15/12
NY 11219
78432

Capital One
Closed with monetary relief (Timely)

Credit card
Billing disputes

4/27/12
NY 11219
66969

Sovereign Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

131 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
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JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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