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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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191 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/29/15
NY 11234
1397194

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/29/15
NY 11234
1398467

TD Bank
Closed with monetary relief (Timely)

Credit card
Balance transfer

5/28/15
NY 11234
1396732

Wells Fargo
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/26/15
NY 11234
1391264

PayPal
Closed with non-monetary relief (Timely)

Credit card
Unsolicited issuance of credit card

5/13/15
NY 11234
1373884

Citibank
Closed with monetary relief (Timely)

Credit card
Late fee

5/13/15
NY 11234
1374929

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/15
NY 11234
1366476

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/20/15
NY 11234
1337193

Bank of America
Closed with explanation (Timely)

Credit card
Convenience checks

4/16/15
NY 11234
1333599

PNC Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

4/8/15
NY 11234
1321769

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/4/15
NY 11234
1316077

Ocwen
In progress (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/30/15
NY 11234
1306895

RJM Acquisitions LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/24/15
NY 11234
1298250

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/12/15
NY 11234
1280061

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/9/15
NY 11234
1273659

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/6/15
NY 11234
1271623

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/23/15
NY 11234
1207302

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Savings account)
Using a debit or ATM card

1/14/15
NY 11234
1192760

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/10/15
NY 11234
1189279

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/7/15
NY 11234
1183710

On-Site Manager, Inc.
Closed with explanation (Not Timely)

Other financial service (Credit repair)
Customer service/Customer relations

1/6/15
NY 11234
1182018

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/28/14
NY 11234
1172371

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/7/14
NY 11234
1146566

Convergent Resources, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/25/14
NY 11234
1130193

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/25/14
NY 11234
1130194

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/12/14
NY 11234
1113593

GE Capital Retail
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/5/14
NY 11234
1103837

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/4/14
NY 11234
1100398

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/30/14
NY 11234
1094494

Bank of America
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/30/14
NY 11234
1094884

Capital One
Closed with explanation (Timely)

Credit card
Payoff process

10/27/14
NY 11234
1089993

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
NY 11234
1083353

Capital One
Closed with explanation (Timely)

Credit card
Delinquent account

10/22/14
NY 11234
1082750

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

10/21/14
NY 11234
1080791

Bank of America
Closed with monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

10/15/14
NY 11234
1071222

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/15/14
NY 11234
1071224

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

10/15/14
NY 11234
1071225

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

10/14/14
NY 11234
1069201

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

10/6/14
NY 11234
1059748

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/6/14
NY 11234
1060798

Astoria Bank
Closed with explanation (Not Timely)

Consumer loan (Installment loan)
Managing the loan or lease

9/30/14
NY 11234
1051035

Specialized Loan Servicing LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

9/26/14
NY 11234
1046486

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

9/16/14
NY 11234
1031469

Wells Fargo
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/12/14
NY 11234
1026516

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/12/14
NY 11234
1026517

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/12/14
NY 11234
1026518

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/18/14
NY 11234
988468

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Delinquent account

8/18/14
NY 11234
988469

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/18/14
NY 11234
988470

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/18/14
NY 11234
988471

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/18/14
NY 11234
989634

EOS Holdings, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

8/14/14
NY 11234
984036

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/13/14
NY 11234
983058

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

8/12/14
NY 11234
980219

Valley National Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

7/31/14
NY 11234
962582

MoneyGram
Closed with explanation (Not Timely)

Money transfers (Domestic (US) money transfer)
Fraud or scam

7/25/14
NY 11234
954932

Santander Bank US
Closed (Not Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

7/22/14
NY 11234
948463

TD Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

7/15/14
NY 11234
937953

ACS Education Services
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

7/9/14
NY 11234
929099

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/3/14
NY 11234
923974

Citibank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

6/24/14
NY 11234
908575

Convergent Resources, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection
Communication tactics (Frequent or repeated calls)

6/23/14
NY 11234
906466

RBS Citizens
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

6/6/14
NY 11234
885334

JPMorgan Chase
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

6/5/14
NY 11234
883776

Citibank
Closed with monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/22/14
NY 11234
864567

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/16/14
NY 11234
855594

HSBC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/13/14
NY 11234
849601

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/14
NY 11234
822996

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/22/14
NY 11234
818829

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/22/14
NY 11234
818830

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/8/14
11234
798191

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/8/14
11234
798192

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/7/14
NY 11234
796068

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/6/14
NY 11234
796031

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/17/14
NY 11234
763378

Astoria Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/17/14
NY 11234
763485

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/28/14
NY 11234
737575

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/24/14
NY 11234
730040

West Corporation
Closed with explanation (Timely, Disputed)

Debt collection (Federal student loan)
False statements or representation (Attempted to collect wrong amount)

2/24/14
NY 11234
730041

American Student Assistance
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Federal student loan)
False statements or representation (Attempted to collect wrong amount)

2/21/14
NY 11234
725239

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/21/14
NY 11234
727124

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/20/14
NY 11234
723138

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Transaction issue

2/14/14
NY 11234
714866

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/13/14
NY 11234
712442

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/11/14
NY 11234
708011

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/7/14
NY 11234
704547

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/6/14
NY 11234
702202

Forster & Garbus LLP
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Attempted to/Collected exempt funds)

2/5/14
NY 11234
702201

Bank of America
Closed with monetary relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

1/31/14
NY 11234
694639

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/16/14
NY 11234
671673

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/15/14
NY 11234
670432

HSBC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

1/12/14
NY 11234
665477

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/6/14
NY 11234
655724

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/28/13
NY 11234
646913

Discover
Closed with monetary relief (Not Timely)

Credit card
Late fee

12/20/13
NY 11234
641695

Selip & Stylianou, LLP
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/15/13
NY 11234
597403

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/13/13
NY 11234
596088

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/31/13
NY 11234
579756

EOS Holdings, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

10/24/13
NY 11234
570620

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

10/23/13
NY 11234
568263

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/2/13
NY 11234
550870

Rubin & Rothman, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

9/26/13
NY 11234
544913

Amex
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

9/20/13
NY 11234
536892

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/4/13
NY 11234
511829

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/5/13
NY 11234
474140

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/13
NY 11234
472875

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Credit card protection / Debt protection

7/31/13
NY 11234
471365

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/29/13
NY 11234
466892

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Debt collection (Mortgage)
Communication tactics (Threatened to take legal action)

7/29/13
NY 11234
466893

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Debt collection (Mortgage)
Communication tactics (Threatened to take legal action)

7/29/13
NY 11234
468912

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/29/13
NY 11234
469821

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/19/13
NY 11234
461938

West Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/19/13
NY 11234
461939

Convergent Resources, Inc.
Closed (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/10/13
NY 11234
454399

JPMorgan Chase
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/25/13
NY 11234
442785

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/19/13
NY 11234
436454

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/10/13
NY 11234
428646

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

6/1/13
NY 11234
421699

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/1/13
NY 11234
421740

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/17/13
NY 11234
410253

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/13/13
NY 11234
404355

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

5/13/13
NY 11234
404356

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/5/13
NY 11234
398330

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/4/13
NY 11234
399000

Capital One
Closed with monetary relief (Timely)

Credit card
APR or interest rate

5/4/13
NY 11234
399001

GE Capital Retail
Closed with explanation (Timely)

Credit card
APR or interest rate

5/3/13
NY 11234
398675

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/15/13
NY 11234
383107

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

4/10/13
NY 11234
379230

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

4/4/13
NY 11234
373828

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/1/13
NY 11234
371378

Capital One
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/29/13
NY 11234
369120

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/26/13
NY 11234
365408

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/19/13
NY 11234
360229

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/17/13
NY 11234
355943

SunTrust Bank
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/13/13
NY 11234
316069

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

2/12/13
NY 11234
315468

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
NY 11234
311297

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/30/13
NY 11234
278451

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/13
NY 11234
271408

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/28/13
NY 11234
268991

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/24/13
NY 11234
262401

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/17/13
NY 11234
245232

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/15/13
NY 11234
231993

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/11/13
NY 11234
228897

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/21/12
NY 11234
216438

Ally Financial Inc.
Closed (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/20/12
NY 11234
215223

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/19/12
NY 11234
214161

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/23/12
NY 11234
196332

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/23/12
NY 11234
196334

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/23/12
NY 11234
196335

HSBC
Closed (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/20/12
NY 11234
194759

Amex
Closed with explanation (Timely)

Credit card
Collection practices

11/20/12
NY 11234
194760

GE Capital Retail
Closed with explanation (Timely)

Credit card
Collection practices

11/20/12
NY 11234
194761

Discover
Closed with non-monetary relief (Timely)

Credit card
Collection practices

11/15/12
NY 11234
192006

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

11/15/12
NY 11234
192007

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Billing disputes

11/8/12
NY 11234
187567

HSBC
Closed (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

11/7/12
NY 11234
183779

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

11/6/12
NY 11234
185378

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/2/12
NY 11234
184056

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

10/31/12
NY 11234
181612

Citibank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/17/12
NY 11234
173014

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/17/12
NY 11234
173150

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

9/25/12
NY 11234
159857

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

9/20/12
NY 11234
156704

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/14/12
NY 11234
152545

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/17/12
NY 11234
137701

PNC Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/15/12
NY 11234
136368

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/15/12
NY 11234
136444

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/6/12
NY 11234
130618

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/25/12
NY 11234
124435

Specialized Loan Servicing LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/20/12
NY 11234
121348

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/3/12
NY 11234
111837

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/29/12
NY 11234
110486

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/29/12
NY 11234
110530

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/27/12
NY 11234
109135

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

6/21/12
NY 11234
105288

Capital One
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/21/12
NY 11234
106303

HSBC
Closed (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/15/12
NY 11234
102712

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/11/12
NY 11234
99284

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/15/12
NY 11234
78139

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/12
NY 11234
77257

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/12
NY 11234
73379

JPMorgan Chase
Closed without relief (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

5/3/12
NY 11234
70136

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

4/20/12
NY 11234
61640

Amex
Closed with relief (Timely)

Credit card
Late fee

4/17/12
NY 11234
59412

JPMorgan Chase
Closed without relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/13/12
NY 11234
57429

Valley National Bank
Closed with relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

4/1/12
NY 11234
43199

Bank of America
Closed without relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/30/12
NY 11234
39323

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/21/12
NY 11234
39837

Astoria Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/8/12
NY 11234
21818

JPMorgan Chase
Closed without relief (Timely)

Credit card
Credit line increase/decrease

12/19/11
NY 11234
6768

PNC Bank
Untimely response (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

191 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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