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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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138 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/27/15
NY 11235
1394674

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/18/15
NY 11235
1379853

Bank of America
In progress (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

4/3/15
NY 11235
1315178

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/30/15
NY 11235
1307521

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/26/15
NY 11235
1302947

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

3/20/15
NY 11235
1292762

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/18/15
NY 11235
1244220

United Recovery Systems, LP
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

2/12/15
NY 11235
1238559

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/10/15
NY 11235
1233449

Bank of America
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt is not mine)

2/9/15
NY 11235
1231054

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/4/15
NY 11235
1224251

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

2/3/15
NY 11235
1222307

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/23/15
NY 11235
1206104

TD Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/18/14
NY 11235
1163991

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/9/14
NY 11235
1148143

The CBE Group, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/4/14
NY 11235
1144266

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/3/14
NY 11235
1142305

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/24/14
NY 11235
1129592

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/22/14
NY 11235
1128272

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/20/14
NY 11235
1124328

Citibank
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

11/19/14
NY 11235
1123530

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/19/14
NY 11235
1123531

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/17/14
NY 11235
1119171

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/3/14
NY 11235
1101909

Capital One
Closed with explanation (Timely)

Credit card
Delinquent account

10/14/14
NY 11235
1070146

Enova International, Inc.
Closed with explanation (Timely)

Payday loan
Applied for loan/did not receive money

10/12/14
NY 11235
1068376

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/7/14
NY 11235
1061221

Delta Management Associates, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/1/14
NY 11235
1053981

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

9/29/14
NY 11235
1048875

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/24/14
NY 11235
1042498

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

9/24/14
NY 11235
1042499

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

9/23/14
NY 11235
1042353

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/23/14
NY 11235
1042354

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/23/14
NY 11235
1042355

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/18/14
NY 11235
1035561

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/18/14
NY 11235
1035667

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Delinquent account

9/10/14
NY 11235
1022781

CMG Financial
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/2/14
NY 11235
1011536

Astoria Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/29/14
NY 11235
1007830

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/29/14
NY 11235
1007831

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/29/14
NY 11235
1007832

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/29/14
NY 11235
1007833

Northstar Location Services, LLC
Closed (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/14
NY 11235
1007834

Bank of America
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/14
NY 11235
1007835

Capital Management Services, LP
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/14
NY 11235
1007836

Citibank
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/14
NY 11235
1007837

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/14
NY 11235
1007838

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/13/14
NY 11235
981519

TD Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/1/14
NY 11235
964765

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

7/18/14
NY 11235
943059

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/14/14
NY 11235
935930

SquareTwo Financial Corporation
Closed with monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

7/14/14
NY 11235
935931

HSBC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

7/9/14
NY 11235
929479

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/26/14
NY 11235
913633

HSBC
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

6/25/14
NY 11235
909734

Ocwen
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/20/14
NY 11235
903801

Amex
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

6/12/14
NY 11235
892896

Capital One
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/9/14
NY 11235
889356

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/3/14
NY 11235
878945

Sharinn & Lipshie, P.C.
Closed with explanation (Not Timely)

Credit card
Delinquent account

5/19/14
NY 11235
858125

Bank of America
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

5/19/14
NY 11235
858141

Santander Bank US
Closed (Timely, Disputed)

Credit card
Credit determination

5/7/14
NY 11235
842721

MoneyGram
Closed with monetary relief (Not Timely)

Money transfers (International money transfer)
Money was not available when promised

4/29/14
NY 11235
828865

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/27/14
NY 11235
781951

TD Bank
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

3/25/14
NY 11235
777482

Sunrise Credit Services Inc.
Closed with explanation (Timely)

Debt collection
False statements or representation (Indicated shouldn't respond to lawsuit)

3/23/14
NE 11235
773815

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

3/21/14
NY 11235
773229

Toyota Motor Credit Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

3/18/14
NY 11235
762260

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

3/17/14
NY 11235
761321

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

3/12/14
NY 11235
756991

ACS Education Services
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/26/14
NY 11235
733695

Capital One
Closed (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/13/14
11235
712513

Crown Asset Management, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

2/13/14
11235
712514

Wells Fargo
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

2/6/14
NY 11235
701744

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

2/4/14
NY 11235
698607

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/22/14
NY 11235
680242

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/9/14
NY 11235
661984

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/9/14
NY 11235
662211

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/2/14
NY 11235
653019

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/2/13
NY 11235
617287

The CBE Group, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/29/13
NY 11235
616273

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/19/13
NY 11235
603597

JPMorgan Chase
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/15/13
NY 11235
601341

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Balance transfer

11/14/13
NY 11235
600498

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/24/13
NY 11235
570356

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/16/13
NY 11235
560433

Valley National Bank
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/12/13
NY 11235
524889

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

9/12/13
NY 11235
525184

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

9/9/13
NY 11235
521396

Loan Care
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/6/13
NY 11235
517888

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/31/13
NY 11235
511517

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

8/28/13
NY 11235
507675

Allied Interstate LLC
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

8/6/13
NY 11235
481701

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/26/13
NY 11235
467608

Citibank
Closed with monetary relief (Timely)

Credit card
Other

7/16/13
NY 11235
459204

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/13/13
NY 11235
432200

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Billing disputes

6/6/13
NY 11235
429422

HSBC
Closed (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

6/5/13
NY 11235
424847

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/3/13
NY 11235
422067

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/30/13
NY 11235
420131

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/15/13
NY 11235
407780

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

5/8/13
NY 11235
402132

Sovereign Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/1/13
NY 11235
396451

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/8/13
NY 11235
376396

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/23/13
NY 11235
363732

GE Capital Retail
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/19/13
NY 11235
359002

HSBC
Closed with explanation (Not Timely, Disputed)

Credit card
Rewards

3/15/13
NY 11235
357699

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

3/7/13
NY 11235
345372

Barclays
Closed with non-monetary relief (Timely, Disputed)

Credit card
Rewards

2/10/13
NY 11235
312489

American Honda Finance Corporation
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

2/6/13
NY 11235
304821

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/4/13
NY 11235
296060

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

1/25/13
NY 11235
262748

Seterus
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/22/13
NY 11235
251796

American Honda Finance Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

1/16/13
NY 11235
238247

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

1/16/13
NY 11235
238751

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/15/13
NY 11235
233810

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Other

1/9/13
NY 11235
226055

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/3/13
NY 11235
221916

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/26/12
NY 11235
197324

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/20/12
NY 11235
194179

OneWest Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/8/12
NY 11235
187685

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/29/12
NY 11235
180985

Capital One
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/19/12
NY 11235
174777

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit reporting

10/5/12
NY 11235
166134

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/12
NY 11235
150762

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

7/23/12
NY 11235
122491

Astoria Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

7/19/12
NY 11235
120185

Capital One
Closed with monetary relief (Timely)

Credit card
Late fee

7/2/12
NY 11235
111214

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/29/12
NY 11235
88448

Bank of America
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

5/18/12
NY 11235
84246

Capital One
Closed (Timely)

Credit card
Collection practices

4/9/12
NY 11235
82172

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/6/12
NY 11235
44744

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/28/12
NY 11235
82019

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/13/12
NY 11235
35338

Bank of America
Closed with relief (Timely)

Credit card
Billing statement

2/9/12
NY 11235
22569

Amex
Closed without relief (Timely)

Credit card
Billing statement

2/7/12
NY 11235
20805

Citibank
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/7/12
NY 11235
20808

Capital One
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/6/12
NY 11235
20804

HSBC
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

138 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
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JUST-A-BUCK
81.82%$2 Million


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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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