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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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256 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/12/15
NY 11375
1418388

Santander Bank US
In progress (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

6/5/15
NY 11375
1409185

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/3/15
NY 11375
1406108

Bank of America
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/2/15
NY 11375
1401561

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/1/15
NY 11375
1399626

Bank of America
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

5/27/15
NY 11375
1394503

American Honda Finance Corporation
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/18/15
NY 11375
1380112

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/5/15
NY 11375
1362606

U.S. Bancorp
Closed with non-monetary relief (Timely)

Credit card
Advertising and marketing

4/25/15
NY 11375
1347421

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Advertising and marketing

4/6/15
NY 11375
1316607

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/3/15
NY 11375
1314612

Equifax
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

4/3/15
NY 11375
1315111

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/3/15
NY 11375
1316209

Bayview Loan Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/27/15
NY 11375
1305781

Bank of America
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

3/24/15
NY 11375
1297795

EOS Holdings, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

3/15/15
NY 11375
1283972

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/13/15
NY 11375
1281293

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
Advertising and marketing

3/2/15
NY 11375
1264655

Duncan Solutions, lnc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/9/15
NY 11375
1232433

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

1/15/15
NY 11375
1195890

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/15/15
NY 11375
1195889

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/14/15
NY 11375
1193377

Citibank
Closed with explanation (Timely)

Credit card
Advertising and marketing

1/11/15
NY 11375
1189596

Bank of America
Closed with explanation (Timely)

Credit card
Other

1/10/15
NY 11375
1189124

Access Group
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

1/10/15
NY 11375
1189126

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

1/10/15
NY 11375
1189481

HSBC
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

1/7/15
NY 11375
1185199

Discover
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/1/15
NY 11375
1177995

Wells Fargo
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/1/15
NY 11375
1177996

ACS Education Services
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/30/14
NY 11375
1174279

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/24/14
NY 11375
1170178

Citibank
Closed with monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

12/24/14
NY 11375
1170180

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/24/14
NY 11375
1170547

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/22/14
NY 11375
1165715

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/17/14
NY 11375
1159857

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/17/14
NY 11375
1159858

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/15/14
NY 11375
1155983

JPMorgan Chase
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/15/14
NY 11375
1155984

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/5/14
NY 11375
1145409

PennyMac Loan Services, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/30/14
NY 11375
1136029

Pressler & Pressler, LLP
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Seized/Attempted to seize property)

11/28/14
NY 11375
1135581

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/28/14
NY 11375
1135719

Fifth Third Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/26/14
NY 11375
1132874

Discover
Closed with explanation (Timely)

Credit card
Advertising and marketing

11/26/14
NY 11375
1134346

Allgate Financial, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/26/14
NY 11375
1134347

Gryphon Corp
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/26/14
NY 11375
1134348

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/24/14
NY 11375
1129716

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

11/21/14
NY 11375
1124596

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/21/14
NY 11375
1124597

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/21/14
NY 11375
1124598

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/21/14
NY 11375
1124599

Capital One
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

11/21/14
NY 11375
1125217

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
NY 11375
1134581

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

11/20/14
NY 11375
1134582

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
NY 11375
1134583

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
NY 11375
1134584

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
NY 11375
1134586

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
NY 11375
1140166

M&T Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/19/14
NY 11375
1132305

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/14/14
NY 11375
1116171

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/14/14
NY 11375
1116172

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/13/14
NY 11375
1113877

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/13/14
NY 11375
1113878

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/11/14
NY 11375
1111915

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 11375
1111918

RBS Citizens
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 11375
1111914

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

11/11/14
NY 11375
1111916

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 11375
1111917

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 11375
1111919

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/11/14
NY 11375
1111920

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/4/14
NY 11375
1100192

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/4/14
NY 11375
1102367

PayPal
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

10/29/14
NY 11375
1091810

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

10/24/14
NY 11375
1086473

Santander Bank US
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/21/14
NY 11375
1079144

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/21/14
NY 11375
1079145

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/20/14
NY 11375
1077184

American Honda Finance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

10/20/14
NY 11375
1077185

Nissan Motor Acceptance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

10/20/14
NY 11375
1077187

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/20/14
NY 11375
1077188

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

10/20/14
NY 11375
1079142

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/16/14
NY 11375
1074124

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/16/14
NY 11375
1074125

Wells Fargo
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

10/7/14
NY 11375
1062917

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/3/14
NY 11375
1056380

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

10/3/14
NY 11375
1056381

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/30/14
NY 11375
1050536

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/30/14
NY 11375
1050538

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/26/14
NY 11375
1046184

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/26/14
NY 11375
1046185

Brazos Higher Education Servicing
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

9/26/14
NY 11375
1046186

Wells Fargo
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/26/14
NY 11375
1046187

RBS Citizens
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/26/14
NY 11375
1046188

PNC Bank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

9/26/14
NY 11375
1046189

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/26/14
NY 11375
1046190

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/26/14
NY 11375
1046191

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046192

Tiburon Financial, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046193

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046194

Mercantile Adjustment Bureau, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046195

Allgate Financial, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046196

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046197

Monarch Recovery Holdings, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046199

Nationwide Recovery Systems, Ltd
Closed (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046200

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046201

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046202

Professional Recovery Services Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046204

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046205

HSBC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046206

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046207

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046209

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046212

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046214

First Financial Asset Management, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046215

HSBC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046216

Leading Edge Recovery Solutions, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046217

Bank of America
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046218

Gryphon Corp
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046219

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046220

MRS BPO, L.L.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046221

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046222

Northland Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046223

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046225

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046226

Vital Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046227

Nissan Motor Acceptance Corporation
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046228

Weltman, Weinberg & Reis
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/26/14
NY 11375
1046229

Discover
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

9/25/14
NY 11375
1044346

APPLE RECOVERY, LLC
Closed with explanation (Not Timely)

Payday loan
Can't contact lender

9/25/14
NY 11375
1046179

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/25/14
NY 11375
1046180

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/17/14
NY 11375
1032262

Receivables Performance Management LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/15/14
NY 11375
1028069

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/13/14
NY 11375
1027617

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/13/14
NY 11375
1027873

American Honda Finance Corporation
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

8/19/14
NY 11375
990022

Altisource Portfolio Solutions, S.… r.l.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

8/19/14
NY 11375
990399

Amex
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

8/17/14
NY 11375
987814

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/13/14
NY 11375
982283

Capital One
Closed with monetary relief (Not Timely)

Credit card
Customer service / Customer relations

8/11/14
NY 11375
979217

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

8/9/14
NY 11375
976636

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

8/8/14
NY 11375
974882

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
NY 11375
974883

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
NY 11375
974884

JPMorgan Chase
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
NY 11375
974885

HSBC
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
NY 11375
974886

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/15/14
NY 11375
937100

Amex
Closed with explanation (Not Timely, Disputed)

Credit card
Credit line increase/decrease

7/15/14
NY 11375
938303

Amex
Closed with monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

6/29/14
NY 11375
916049

Citibank
Closed with explanation (Not Timely)

Credit card
Credit card protection / Debt protection

6/26/14
NY 11375
913421

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/24/14
NY 11375
908934

TD Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

6/17/14
NY 11375
898462

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/13/14
NY 11375
894057

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Delinquent account

5/20/14
NY 11375
860644

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

5/13/14
NY 11375
849197

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

5/6/14
NY 11375
839119

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

5/4/14
NY 11375
836893

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/24/14
NY 11375
824255

Amex
Closed with monetary relief (Not Timely)

Credit card
Credit card protection / Debt protection

4/13/14
NY 11375
806583

Experian
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/13/14
NY 11375
806584

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/10/14
NY 11375
804490

Discover
Closed with monetary relief (Not Timely)

Credit card
Other

4/1/14
NY 11375
787216

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

3/31/14
NY 11375
785478

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/7/14
NY 11375
748437

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/5/14
NY 11375
743608

Heartland Payment Systems
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/27/14
NY 11375
734705

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/5/14
NY 11375
700536

TD Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/18/14
NY 11375
676069

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

1/17/14
NY 11375
675071

Citibank
Closed with explanation (Timely)

Bank account or service (Cashing a check without an account)
Deposits and withdrawals

1/16/14
NY 11375
673308

Ally Financial Inc.
Closed with explanation (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

1/14/14
NY 11375
668341

Valley National Bank
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

12/30/13
NY 11375
650173

Santander Bank US
Closed with monetary relief (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

12/13/13
NY 11375
633765

Amex
Closed with explanation (Not Timely, Disputed)

Credit card
Other

12/4/13
NY 11375
622411

Amex
Closed with monetary relief (Not Timely)

Credit card
Late fee

12/3/13
NY 11375
620378

Navient
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

11/26/13
NY 11375
614304

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/14/13
NY 11375
597160

Bank of America
Closed with explanation (Not Timely)

Credit card
Delinquent account

10/22/13
NY 11375
566802

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/13
NY 11375
561502

PNC Bank
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

10/15/13
NY 11375
560026

Amex
Closed with explanation (Not Timely)

Credit card
APR or interest rate

10/8/13
NY 11375
555885

Citibank
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

9/25/13
NY 11375
541733

Santander Bank US
Closed (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

9/20/13
NY 11375
536397

Capital One
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

9/16/13
NY 11375
528587

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

8/28/13
NY 11375
508860

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/27/13
NY 11375
505900

U.S. Bancorp
Closed with non-monetary relief (Timely)

Credit card
Transaction issue

8/26/13
NY 11375
503845

RJM Acquisitions LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/21/13
NY 11375
498810

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

8/19/13
NY 11375
496786

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

8/13/13
NY 11375
489413

Guaranteed Home Mortgage Company, Inc.
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/9/13
NY 11375
485397

Morgan Stanley
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/24/13
NY 11375
465853

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/4/13
NY 11375
449844

TD Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/20/13
NY 11375
438051

TD Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

6/11/13
NY 11375
429474

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/29/13
NY 11375
394171

Hyundai Capital America
Closed (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/25/13
NY 11375
390747

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/25/13
NY 11375
391704

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/23/13
NY 11375
389351

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Late fee

4/16/13
NY 11375
383048

Citibank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

4/5/13
NY 11375
375612

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Other

3/31/13
NY 11375
370110

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

3/29/13
NY 11375
369125

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/11/13
NY 11375
348725

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Credit card
Credit reporting

3/8/13
NY 11375
346192

BMW Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/8/13
NY 11375
346775

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/8/13
NY 11375
347898

Capital One
Closed with monetary relief (Timely)

Credit card
Other fee

3/8/13
NY 11375
348688

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Consumer loan (Personal line of credit)
Shopping for a line of credit

2/16/13
NY 11375
318117

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

2/14/13
NY 11375
317028

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

2/9/13
NY 11375
310535

Citibank
Closed with explanation (Timely)

Credit card
Credit reporting

2/9/13
NY 11375
310536

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/6/13
NY 11375
291841

ACS Education Services
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

2/6/13
NY 11375
291842

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

2/4/13
NY 11375
300242

HSBC
Closed (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

1/23/13
NY 11375
256124

Citibank
Closed with explanation (Timely)

Credit card
Credit reporting

1/21/13
NY 11375
249390

Wells Fargo
Closed with monetary relief (Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

12/28/12
NY 11375
215700

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit reporting

12/27/12
NY 11375
217823

AES/PHEAA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

12/24/12
NY 11375
216413

M&T Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/24/12
NY 11375
216871

Astoria Bank
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/12
NY 11375
214658

Capital One
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

12/13/12
NY 11375
209018

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/26/12
NY 11375
197736

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/20/12
NY 11375
194938

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/28/12
NY 11375
179348

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/27/12
NY 11375
179277

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/25/12
NY 11375
178512

TD Bank
Closed with explanation (Timely)

Credit card
Credit determination

10/20/12
NY 11375
175034

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Other fee

10/11/12
NY 11375
169608

HSBC
Closed (Timely)

Credit card
Closing/Cancelling account

10/3/12
NY 11375
165163

Citibank
Closed with explanation (Timely)

Credit card
Other fee

9/24/12
NY 11375
158500

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/24/12
NY 11375
158725

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/21/12
NY 11375
157553

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/20/12
NY 11375
156624

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/17/12
NY 11375
154202

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

9/11/12
NY 11375
150629

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/7/12
NY 11375
148690

HSBC
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

9/6/12
NY 11375
148070

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

8/7/12
NY 11375
130953

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/31/12
NY 11375
127374

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

7/6/12
NY 11375
113323

Capital One
Closed with explanation (Timely)

Credit card
Late fee

6/25/12
NY 11375
107633

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

6/21/12
NY 11375
106307

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/12/12
NY 11375
99996

HSBC
Closed with monetary relief (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

6/6/12
NY 11375
95090

JPMorgan Chase
Closed with explanation (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

6/4/12
NY 11375
93861

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
APR or interest rate

5/31/12
NY 11375
89864

Citibank
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/24/12
NY 11375
87048

Capital One
Closed without relief (Timely)

Credit card
APR or interest rate

5/24/12
NY 11375
87049

JPMorgan Chase
Closed with relief (Timely)

Credit card
APR or interest rate

5/19/12
NY 11375
84643

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Billing statement

5/19/12
NY 11375
84650

Capital One
Closed with explanation (Timely)

Credit card
Collection debt dispute

4/21/12
NY 11375
62844

Capital One
Closed without relief (Timely)

Credit card
Other

4/3/12
NY 11375
43629

JPMorgan Chase
Closed with relief (Timely, Disputed)

Credit card
Customer service / Customer relations

4/2/12
NY 11375
27690

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/12/12
NY 11375
17500

Discover
Closed with relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

1/25/12
NY 11375
17336

Capital One
Closed without relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

256 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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