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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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132 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/16/15
NY 11434
1424420

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/16/15
NY 11434
1424421

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/16/15
NY 11434
1424422

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/16/15
NY 11434
1424423

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/13/15
NY 11434
1374081

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/13/15
NY 11434
1374082

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/13/15
NY 11434
1374083

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/13/15
NY 11434
1374084

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/13/15
NY 11434
1374085

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/7/15
NY 11434
1365983

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/21/15
NY 11434
1339413

Wells Fargo
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/3/15
NY 11434
1315390

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/24/15
NY 11434
1254863

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/17/15
NY 11434
1244471

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/12/15
NY 11434
1239408

Western Union
Closed with explanation (Timely)

Money transfers (International money transfer)
Fraud or scam

2/5/15
NY 11434
1226324

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

1/7/15
NY 11434
1184180

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

1/2/15
NY 11434
1179739

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/29/14
NY 11434
1173748

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/5/14
NY 11434
1145372

New York Community Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/20/14
NY 11434
1124101

Comerica
Closed with monetary relief (Timely)

Credit card
Application processing delay

11/20/14
NY 11434
1129818

Bank of America
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

11/20/14
NY 11434
1132599

Navy FCU
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/14/14
NY 11434
1116198

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

11/5/14
NY 11434
1104494

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/31/14
NY 11434
1096277

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/28/14
NY 11434
1088295

Capital One
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/20/14
NY 11434
1077858

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/30/14
NY 11434
1050914

American Honda Finance Corporation
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle lease)
Shopping for a loan or lease

9/30/14
NY 11434
1051868

CIT Bank National Association
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/29/14
NY 11434
1049746

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/30/14
NY 11434
961448

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/30/14
NY 11434
961449

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/24/14
NY 11434
951869

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

7/24/14
NY 11434
952198

Citibank
Closed with monetary relief (Not Timely)

Credit card
Closing/Cancelling account

7/7/14
NY 11434
926594

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/24/14
NY 11434
907823

Capital One
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/22/14
NY 11434
905424

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/11/14
NY 11434
889744

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/11/14
NY 11434
890351

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/24/14
NY 11434
867385

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

5/8/14
NY 11434
844027

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/14
NY 11434
842832

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/7/14
NY 11434
842833

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/6/14
NY 11434
840613

Accounts Receivable Management, Inc.
Closed with non-monetary relief (Timely, Disputed)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

4/29/14
NY 11434
831754

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/18/14
NY 11434
815212

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/11/14
NY 11434
804965

CashCall, Inc.
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

4/2/14
NY 11434
789743

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/1/14
NY 11434
788392

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/19/14
NY 11434
765083

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/19/14
NY 11434
768807

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/18/14
NY 11434
766401

Dynamic Recovery Solutions, LLC
Closed (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/10/14
NY 11434
755526

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/27/14
NY 11434
734643

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/24/14
NY 11434
728614

Dynamic Recovery Solutions, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

2/24/14
NY 11434
728615

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

2/11/14
NY 11434
708319

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/4/14
NY 11434
698865

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/4/14
NY 11434
698866

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/14
NY 11434
688279

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

1/27/14
NY 11434
687752

ACS Education Services
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/21/14
NY 11434
676831

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

1/16/14
NY 11434
674529

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/9/14
NY 11434
660998

Mel S. Harris and Associates, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/25/13
NY 11434
645362

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/20/13
NY 11434
640638

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Cashing a check without an account)
Making/receiving payments, sending money

12/18/13
NY 11434
644487

Barclays
Closed with explanation (Not Timely)

Credit card
Transaction issue

12/5/13
NY 11434
622325

HSBC
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

11/29/13
NY 11434
616260

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

11/23/13
NY 11434
609854

Bank of America
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/13/13
NY 11434
595228

Springleaf Finance Corporation
Closed with explanation (Not Timely)

Consumer loan (Personal line of credit)
Account terms and changes

11/9/13
NY 11434
592698

Kirschenbaum, Phillips & Levy, P.C.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/7/13
NY 11434
589925

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

10/29/13
NY 11434
575603

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/28/13
11434
573050

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/28/13
NY 11434
573800

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

10/17/13
NY 11434
560947

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/8/13
NY 11434
555471

Santander Consumer USA
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

10/2/13
NY 11434
550382

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/13
NY 11434
549852

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/4/13
NY 11434
513972

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/22/13
NY 11434
499929

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

8/21/13
NY 11434
499473

Resurgent Capital Services L.P.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

8/21/13
NY 11434
499474

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

8/15/13
NY 11434
490416

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/12/13
NY 11434
487633

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/13
NY 11434
491427

Springleaf Finance Corporation
Closed with explanation (Not Timely)

Consumer loan (Installment loan)
Managing the loan or lease

7/26/13
NY 11434
467781

Dynamic Recovery Solutions, LLC
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/10/13
NY 11434
453892

Wells Fargo
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

6/24/13
NY 11434
440521

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/21/13
NY 11434
439917

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/24/13
NY 11434
415678

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/24/13
NY 11434
415679

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/15/13
NY 11434
408019

Capital One
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/29/13
NY 11434
393920

Reverse Mortgage Solutions
Closed (Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

4/8/13
NY 11434
377361

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/29/13
NY 11434
369953

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/22/13
NY 11434
328501

Capital One
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/20/13
NY 11434
323568

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

2/10/13
NY 11434
312542

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/13
NY 11434
275955

M&T Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/28/13
NY 11434
267139

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/25/13
NY 11434
263277

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/9/13
NY 11434
225363

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/3/13
NY 11434
222000

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

12/12/12
NY 11434
208929

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

12/3/12
NY 11434
202451

TransUnion
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Received marketing offer after opted out)

11/20/12
NY 11434
194900

Capital One
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

11/19/12
NY 11434
194038

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

11/1/12
NY 11434
183036

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/12/12
NY 11434
170797

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Billing disputes

10/1/12
NY 11434
164214

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/25/12
NY 11434
157872

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/18/12
NY 11434
155142

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/5/12
NY 11434
147114

Citibank
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

8/24/12
NY 11434
141689

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Forbearance / Workout plans

8/6/12
NY 11434
130579

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/2/12
NY 11434
129305

EverBank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/12
NY 11434
129362

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/12
NY 11434
96047

Ocwen
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/5/12
NY 11434
94090

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/20/12
NY 11434
85593

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/12
NY 11434
77813

Citibank
Closed with relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

5/8/12
NY 11434
73213

JPMorgan Chase
Closed without relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/27/12
NY 11434
70695

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/12
NY 11434
17789

Citibank
Closed with relief (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

3/14/12
NY 11434
31623

JPMorgan Chase
Closed without relief (Timely)

Credit card
Credit reporting

3/12/12
NY 11434
34059

Citibank
Closed without relief (Timely, Disputed)

Credit card
Credit line increase/decrease

3/7/12
NY 11434
31620

Bank of America
Closed with relief (Timely)

Credit card
APR or interest rate

2/22/12
NY 11434
25554

Capital One
Closed without relief (Timely)

Credit card
Payoff process

1/26/12
NY 11434
17147

Ocwen
Closed without relief (Not Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

132 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

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