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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/6/15
PA 19082
1363459

Wells Fargo
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/28/15
PA 19082
1350308

Discover
In progress (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

4/28/15
PA 19082
1350960

Bank of America
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/16/15
PA 19082
1333593

RBS Citizens
Closed with monetary relief (Timely)

Credit card
APR or interest rate

3/23/15
PA 19082
1297627

GE Capital Retail
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

3/22/15
PA 19082
1295021

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/20/15
PA 19082
1292622

MNE Services, Inc
Closed with explanation (Not Timely)

Payday loan
Can't contact lender

3/12/15
PA 19082
1279224

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/15
PA 19082
1277094

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/15
PA 19082
1277095

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/15
PA 19082
1277097

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/10/15
PA 19082
1276360

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/9/15
PA 19082
1273774

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/15/15
PA 19082
1241246

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

2/11/15
PA 19082
1235508

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/9/15
PA 19082
1233117

EOS Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/1/15
PA 19082
1219691

Premier Recovery Group
Closed (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

1/30/15
PA 19082
1219197

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/14/15
PA 19082
1194211

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/13/15
PA 19082
1194098

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/12/15
PA 19082
1190468

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/10/14
PA 19082
1150675

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/10/14
PA 19082
1152225

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/8/14
PA 19082
1146927

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/24/14
PA 19082
1130626

Enova International, Inc.
Closed with explanation (Timely)

Payday loan
Can't contact lender

11/14/14
PA 19082
1116646

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
PA 19082
1100092

Ocwen
Closed (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/29/14
PA 19082
1092522

Remit Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/19/14
PA 19082
1035945

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/18/14
PA 19082
1033942

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/17/14
PA 19082
1031986

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

9/1/14
PA 19082
1009134

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/7/14
PA 19082
973126

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/29/14
PA 19082
958916

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/9/14
PA 19082
928745

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/29/14
PA 19082
871898

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871899

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871900

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871901

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871902

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871903

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871904

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871905

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/29/14
PA 19082
871906

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869819

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869820

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869821

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869823

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869824

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869825

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869826

Credit Acceptance Corporation
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/28/14
PA 19082
869828

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869829

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869830

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869831

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869832

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869833

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869834

TD Bank
Closed with non-monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/28/14
PA 19082
869835

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869836

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869837

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869838

Springleaf Finance Corporation
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/28/14
PA 19082
869839

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869840

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869841

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869842

Capital One
Closed with non-monetary relief (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

5/28/14
PA 19082
869843

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869844

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869845

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/14
PA 19082
869847

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869848

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869849

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869850

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869851

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869852

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869853

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869854

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
869855

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/28/14
PA 19082
870039

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870040

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870041

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870042

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870043

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870044

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870045

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870046

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
PA 19082
870047

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868333

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/27/14
PA 19082
868334

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/27/14
PA 19082
868335

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/27/14
PA 19082
868336

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868337

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868338

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868339

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868340

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
PA 19082
868341

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/2/14
PA 19082
836409

PNC Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/22/14
PA 19082
818669

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/14/14
PA 19082
806937

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/22/14
PA 19082
773282

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/6/14
PA 19082
750384

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/14
PA 19082
743718

Fifth Third Bank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/1/14
PA 19082
738664

TD Bank
Closed with non-monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

2/12/14
PA 19082
712103

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/4/14
PA 19082
710336

Wells Fargo
Closed with explanation (Timely)

Credit card
Unsolicited issuance of credit card

12/11/13
PA 19082
631046

Wells Fargo
Closed (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/15/13
PA 19082
597146

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/13/13
PA 19082
598105

Quicken Loans
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/5/13
PA 19082
586252

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

10/30/13
PA 19082
579234

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

9/24/13
PA 19082
539909

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

8/12/13
PA 19082
487372

EZCORP, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

6/26/13
PA 19082
443887

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

4/30/13
PA 19082
395464

Sovereign Bank
Closed with explanation (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

4/9/13
PA 19082
378227

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/1/13
PA 19082
371375

RBS Citizens
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/6/13
PA 19082
343066

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Billing disputes

2/19/13
PA 19082
321428

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/15/13
PA 19082
318618

Bank of America
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Using a debit or ATM card

2/6/13
PA 19082
304845

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/31/13
PA 19082
283759

Bank of America
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

1/30/13
PA 19082
278455

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/15/13
PA 19082
233820

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/4/13
PA 19082
221278

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

12/20/12
PA 19082
215304

Citibank
Closed with explanation (Timely)

Credit card
Collection debt dispute

11/28/12
PA 19082
199337

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

10/16/12
PA 19082
172045

Wells Fargo
Closed with explanation (Timely)

Credit card
Billing disputes

10/12/12
PA 19082
170791

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/9/12
PA 19082
167886

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/26/12
PA 19082
160091

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/22/12
PA 19082
157720

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/14/12
PA 19082
153431

Regions
Closed with explanation (Timely)

Credit card
Payoff process

8/14/12
PA 19082
135738

Wells Fargo
Closed with explanation (Timely)

Credit card
Credit determination

4/19/12
PA 19082
61009

PNC Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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