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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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189 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/16/15
DC 20001
1423281

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/13/15
DC 20001
1420053

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/5/15
DC 20001
1409230

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

5/28/15
DC 20001
1395063

TD Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

5/28/15
DC 20001
1395166

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/27/15
DC 20001
1393167

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/27/15
DC 20001
1393168

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/24/15
DC 20001
1390618

PNC Bank
In progress (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/11/15
DC 20001
1370007

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/28/15
DC 20001
1350464

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/27/15
DC 20001
1348963

Amex
Closed with explanation (Timely)

Credit card
Other

4/20/15
DC 20001
1338407

Jim Bottin Enterprises, Inc
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/14/15
DC 20001
1329837

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/9/15
DC 20001
1322789

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/30/15
DC 20001
1307445

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

3/26/15
DC 20001
1301671

Wells Fargo
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/13/15
DC 20001
1281918

Churchill Debt Settlement
Closed with explanation (Timely)

Other financial service (Debt settlement)
Customer service/Customer relations

3/2/15
DC 20001
1264035

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

3/2/15
DC 20001
1264036

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/28/15
DC 20001
1261981

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

2/19/15
DC 20001
1246847

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Advertising and marketing

2/18/15
DC 20001
1245237

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/17/15
DC 20001
1242047

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/17/15
DC 20001
1242425

PNC Bank
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

2/16/15
DC 20001
1242045

Pinnacle Credit Services, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/16/15
DC 20001
1242046

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/15/15
DC 20001
1241496

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/15/15
DC 20001
1241497

M.A.R.S. Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/15/15
DC 20001
1241498

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/15/15
DC 20001
1241499

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/15/15
DC 20001
1241500

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/15/15
DC 20001
1241501

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/15/15
DC 20001
1241502

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/15/15
DC 20001
1241503

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/12/15
DC 20001
1238290

The Affiliated Group, Inc
Closed with monetary relief (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

2/2/15
DC 20001
1220547

Social Finance, Inc.
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/28/15
DC 20001
1213347

Credit Bureau of New Ulm, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

1/28/15
DC 20001
1213348

Pinnacle Credit Services, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

1/28/15
DC 20001
1213828

Delbert Services
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

1/26/15
DC 20001
1210886

Navy FCU
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

1/26/15
DC 20001
1210885

Pentagon FCU
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

1/22/15
DC 20001
1203887

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

1/22/15
DC 20001
1203295

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/14/15
DC 20001
1194180

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

1/12/15
DC 20001
1198454

Omega RMS, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/6/15
DC 20001
1182800

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/6/15
DC 20001
1183373

Niagara Portfolio Solutions LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened to sue on too old debt)

12/26/14
DC 20001
1171662

Resurgent Capital Services L.P.
Closed (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

12/26/14
DC 20001
1171663

Capital One
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

12/12/14
DC 20001
1154837

Navient
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/5/14
DC 20001
1144587

Penn Credit Corporation
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/3/14
DC 20001
1140782

Nissan Motor Acceptance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

12/3/14
DC 20001
1142408

Citibank
Closed with monetary relief (Timely)

Credit card
Delinquent account

11/29/14
DC 20001
1135881

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened to sue on too old debt)

11/29/14
DC 20001
1135882

Citibank
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened to sue on too old debt)

11/25/14
DC 20001
1130713

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/18/14
DC 20001
1125865

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

11/17/14
DC 20001
1119527

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/12/14
MD 20001
1112793

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/7/14
DC 20001
1108690

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Other

11/5/14
DC 20001
1103912

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

10/29/14
DC 20001
1092269

National Recovery Solutions, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not disclosed as an attempt to collect)

10/24/14
DC 20001
1085405

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/22/14
DC 20001
1081337

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

10/22/14
DC 20001
1082230

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

10/7/14
DC 20001
1060848

R.A.Rogers, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

10/7/14
DC 20001
1061763

PNC Bank
Closed with monetary relief (Timely, Disputed)

Bank account or service (Savings account)
Using a debit or ATM card

10/6/14
DC 20001
1060847

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

9/27/14
DC 20001
1048114

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/17/14
DC 20001
1034058

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/15/14
DC 20001
1029092

Bank of America
Closed with explanation (Not Timely, Disputed)

Money transfers (International money transfer)
Money was not available when promised

9/15/14
DC 20001
1029671

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Billing disputes

9/10/14
DC 20001
1023986

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

8/15/14
DC 20001
986072

Social Finance, Inc.
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

8/10/14
DC 20001
977077

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/9/14
DC 20001
977067

Discover
Closed with explanation (Not Timely)

Credit card
Privacy

8/7/14
DC 20001
973007

Ally Financial Inc.
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/7/14
DC 20001
973008

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/6/14
DC 20001
972236

Charles Schwab Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/4/14
DC 20001
966967

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/1/14
DC 20001
964421

Capital One
Closed with explanation (Not Timely)

Credit card
Other

7/31/14
DC 20001
962977

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/30/14
DC 20001
960454

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Credit card
Rewards

7/25/14
DC 20001
953995

Credit Protection Association, L.P.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/25/14
DC 20001
954648

PayPal
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

7/24/14
DC 20001
951797

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/21/14
DC 20001
946827

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

7/14/14
DC 20001
935536

NCC Business Services, Inc.
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

7/7/14
DC 20001
926451

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

6/11/14
DC 20001
890528

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Application processing delay

6/9/14
DC 20001
886076

ConServe
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/5/14
DC 20001
883135

Experian
Closed with monetary relief (Not Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

5/28/14
DC 20001
871246

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/19/14
DC 20001
859866

Ocwen
Closed with non-monetary relief (Not Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/18/14
DC 20001
857529

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

5/16/14
DC 20001
855754

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/13/14
DC 20001
806881

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/13/14
DC 20001
806882

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

3/26/14
DC 20001
778385

M&T Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/21/14
DC 20001
772715

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/17/14
DC 20001
761173

Citibank
Closed with monetary relief (Timely)

Credit card
Customer service / Customer relations

3/4/14
DC 20001
741999

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/12/14
DC 20001
714338

First Credit Services Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/29/14
DC 20001
690974

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/16/14
DC 20001
671493

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
DC 20001
663198

Linebarger Goggan Blair & Sampson, LLP
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/8/14
DC 20001
660922

Hunter Warfield, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

12/10/13
DC 20001
627817

Bank of America
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/18/13
DC 20001
602755

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/13/13
DC 20001
596769

Capital One
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

11/8/13
DC 20001
591624

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/13
DC 20001
568632

JPMorgan Chase
Closed (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

10/18/13
DC 20001
563756

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

10/18/13
DC 20001
563757

GE Capital Retail
Closed with monetary relief (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

10/15/13
DC 20001
559494

BB&T Financial
Closed with monetary relief (Not Timely)

Credit card
Delinquent account

10/4/13
DC 20001
552864

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/3/13
DC 20001
551698

Navy FCU
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

9/27/13
DC 20001
544988

Nationwide Financial Group
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

9/20/13
DC 20001
535977

Performant Financial Corporation
Closed with non-monetary relief (Not Timely)

Debt collection (Federal student loan)
Improper contact or sharing of info (Contacted employer after asked not to)

9/19/13
DC 20001
533929

Dynamic Recovery Solutions, LLC
Closed (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/10/13
DC 20001
521618

Barclays
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

9/6/13
DC 20001
517450

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/4/13
GA 20001
513952

Citibank
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Problems when you are unable to pay

8/29/13
DC 20001
510380

Credit Protection Association, L.P.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

8/9/13
DC 20001
485698

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/7/13
DC 20001
482524

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/3/13
DC 20001
476144

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

8/3/13
DC 20001
484254

Berks Credit and Collections, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/3/13
DC 20001
484255

Choice Recovery, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/28/13
DC 20001
468501

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/22/13
DC 20001
475914

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

7/15/13
DC 20001
457415

ACS Education Services
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/2/13
DC 20001
447363

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/14/13
DC 20001
432314

Nissan Motor Acceptance Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle lease)
Managing the loan or lease

5/29/13
DC 20001
419487

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/27/13
DC 20001
418456

Navient
Closed with non-monetary relief (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

5/21/13
DC 20001
414147

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/16/13
DC 20001
408945

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/16/13
DC 20001
409654

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/26/13
DC 20001
392820

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/5/13
DC 20001
375343

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/27/13
DC 20001
367572

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/12/13
DC 20001
350209

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/9/13
DC 20001
348054

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

3/1/13
DC 20001
339888

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/22/13
DC 20001
327551

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

2/5/13
DC 20001
298961

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

2/5/13
DC 20001
300426

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

1/15/13
DC 20001
234131

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/10/13
DC 20001
226681

Amex
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

1/4/13
DC 20001
223070

RBS Citizens
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/26/12
DC 20001
217474

RBS Citizens
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/20/12
DC 20001
214872

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/26/12
DC 20001
197728

Capital One
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

11/14/12
DC 20001
190483

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/7/12
DC 20001
186321

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

10/29/12
DC 20001
179477

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/24/12
DC 20001
177741

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/23/12
DC 20001
176230

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/12
DC 20001
176904

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

10/15/12
DC 20001
170728

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/13/12
DC 20001
170072

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

10/9/12
DC 20001
167318

Citibank
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

10/4/12
DC 20001
166022

Bank of America
Closed with explanation (Timely)

Credit card
Other

9/24/12
DC 20001
158643

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

9/14/12
DC 20001
153463

Citibank
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/10/12
DC 20001
149935

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Settlement process and costs

9/8/12
DC 20001
148871

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/7/12
DC 20001
148538

First Associates Loan Servicing LLC
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

9/7/12
DC 20001
148673

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/31/12
DC 20001
127639

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/23/12
DC 20001
122292

Amex
Closed with explanation (Timely)

Credit card
Credit determination

7/23/12
DC 20001
122439

Capital One
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

7/16/12
DC 20001
118076

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/10/12
DC 20001
114491

M&T Bank
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

7/5/12
DC 20001
112486

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

6/19/12
DC 20001
104234

Amex
Closed with explanation (Timely)

Credit card
Billing disputes

6/19/12
DC 20001
104326

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/4/12
DC 20001
93153

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/17/12
DC 20001
82904

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/26/12
DC 20001
65667

Bank of America
Closed with relief (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/18/12
DC 20001
60138

BB&T Financial
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

4/9/12
DC 20001
9059

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/2/12
DC 20001
19677

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Billing disputes

1/20/12
DC 20001
15361

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/19/12
DC 20001
14951

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/6/12
DC 20001
11228

JPMorgan Chase
Closed without relief (Timely, Disputed)

Credit card
Payoff process

1/4/12
DC 20001
9715

Bank of America
Closed with relief (Timely)

Credit card
APR or interest rate

12/6/11
DC 20001
3389

Capital One
Closed with relief (Timely)

Credit card
Billing disputes

189 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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SUPER SUPPERS
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