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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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249 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/10/15
DC 20002
1414158

PayPal
Closed with explanation (Timely)

Payday loan
Received a loan I didn't apply for

6/8/15
DC 20002
1411932

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

6/6/15
DC 20002
1409283

SunTrust Bank
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

6/3/15
DC 20002
1405164

Credit Bureau of Napa
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/14/15
DC 20002
1376171

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/13/15
DC 20002
1373197

National Enterprise Systems, Inc.
Closed with explanation (Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

5/12/15
DC 20002
1372599

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/7/15
DC 20002
1365647

Red Rock Tribal Lending
Closed with explanation (Timely)

Payday loan
Charged bank acct wrong day or amt

5/7/15
DC 20002
1368053

MoneyGram
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Other transaction issues

5/7/15
DC 20002
1366056

Speedy Cash Holdings
Closed (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

5/6/15
DC 20002
1362446

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/28/15
DC 20002
1351525

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/22/15
DC 20002
1342509

PNC Bank
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/21/15
DC 20002
1339577

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

4/20/15
DC 20002
1336598

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/20/15
DC 20002
1336602

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/18/15
DC 20002
1336179

Capital One
In progress (Timely)

Credit card
Privacy

4/13/15
DC 20002
1327628

MoneyGram
Closed with explanation (Timely)

Other financial service (Money order)
Fraud or scam

4/3/15
DC 20002
1315433

Flagstar Bank
In progress (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/25/15
DC 20002
1300882

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

3/20/15
20002
1294303

Experian
In progress (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

3/20/15
20002
1294304

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

3/17/15
DC 20002
1287484

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

3/11/15
DC 20002
1277326

Capital One
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/8/15
DC 20002
1272492

Performant Financial Corporation
Closed with explanation (Timely)

Debt collection (Federal student loan)
Disclosure verification of debt (Right to dispute notice not received)

3/8/15
DC 20002
1272493

Citibank
Closed with explanation (Timely)

Debt collection (Federal student loan)
Disclosure verification of debt (Right to dispute notice not received)

2/25/15
DC 20002
1256231

Round Point Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/15
DC 20002
1253992

Western Union
Closed with explanation (Timely)

Money transfers (International money transfer)
Fraud or scam

2/15/15
DC 20002
1241234

Citibank
Closed with non-monetary relief (Timely)

Credit card
Delinquent account

2/12/15
DC 20002
1237465

Premier Recovery Group
Untimely response (Not Timely)

Payday loan
Received a loan I didn't apply for

2/11/15
DC 20002
1236530

NCC Business Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Sued w/o proper notification of suit)

2/8/15
DC 20002
1230716

CashCall, Inc.
Closed with explanation (Timely, Disputed)

Payday loan
Charged fees or interest I didn't expect

2/2/15
DC 20002
1220930

Amex
Closed with monetary relief (Timely)

Prepaid card (General purpose card)
Unauthorized transactions/trans. issues

1/21/15
DC 20002
1203476

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Transaction issue

1/14/15
DC 20002
1193544

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/14/15
DC 20002
1192600

1st Portfolio Holding Corporation
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/12/15
DC 20002
1190814

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/2/15
DC 20002
1178353

TransUnion
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

12/22/14
DC 20002
1167886

Delbert Services
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

12/15/14
DC 20002
1156172

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/12/14
DC 20002
1153827

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/11/14
DC 20002
1153067

GE Capital Retail
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

12/11/14
DC 20002
1154001

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/10/14
DC 20002
1150571

Global Credit & Collection Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/3/14
DC 20002
1140730

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/2/14
DC 20002
1138426

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/1/14
DC 20002
1138425

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/26/14
DC 20002
1133663

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/26/14
DC 20002
1133664

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/26/14
DC 20002
1133665

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/12/14
DC 20002
1113171

RBS Citizens
Closed with monetary relief (Timely)

Credit card
Billing disputes

11/6/14
DC 20002
1105333

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/5/14
DC 20002
1103023

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/31/14
DC 20002
1096396

Delbert Services
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

10/23/14
DC 20002
1083146

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

10/23/14
DC 20002
1084892

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

10/23/14
DC 20002
1084893

Nelnet
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

10/17/14
DC 20002
1076248

Reliant Capital Solutions, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Federal student loan)
Communication tactics (Threatened to take legal action)

10/17/14
DC 20002
1076249

Heartland Payment Systems
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Communication tactics (Threatened to take legal action)

10/7/14
DC 20002
1062634

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/6/14
DC 20002
1059434

360 Mortgage
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

9/25/14
DC 20002
1045775

OneWest Bank
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan servicing, payments, escrow account

9/17/14
DC 20002
1032026

CIT Bank National Association
Closed with explanation (Not Timely, Disputed)

Mortgage (Reverse mortgage)
Loan servicing, payments, escrow account

9/17/14
DC 20002
1033099

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/13/14
DC 20002
1028017

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/11/14
DC 20002
1024022

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/4/14
DC 20002
1014417

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Problems caused by my funds being low

8/27/14
DC 20002
1002931

Expert Global Solutions, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

8/23/14
DC 20002
998437

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/20/14
DC 20002
992069

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/20/14
DC 20002
992230

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/18/14
DC 20002
988340

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/8/14
DC 20002
975769

Heartland Payment Systems
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

8/2/14
DC 20002
966021

Schrier & Tolin, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

8/1/14
DC 20002
965818

Amerisave
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/31/14
DC 20002
962479

First Credit Services Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/30/14
DC 20002
960383

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/19/14
DC 20002
945120

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

7/16/14
DC 20002
940576

Ceannate
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Communication tactics (Called after sent written cease of comm)

7/15/14
DC 20002
937165

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

7/3/14
DC 20002
922257

Delta Management Associates, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Federal student loan)
Improper contact or sharing of info (Contacted me after I asked not to)

7/2/14
DC 20002
921719

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

7/1/14
DC 20002
918315

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/30/14
DC 20002
916221

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/27/14
DC 20002
914012

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/27/14
DC 20002
915298

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

6/26/14
DC 20002
911746

National Credit Adjusters, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/23/14
DC 20002
907322

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/20/14
20002
903452

Pinnacle Credit Services, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

6/20/14
DC 20002
903757

Glass Mountain Capital, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/17/14
DC 20002
897725

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

6/13/14
DC 20002
894413

Resurgent Capital Services L.P.
Closed with explanation (Not Timely, Disputed)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

6/13/14
DC 20002
894414

Cavalry Investments, LLC
Closed with non-monetary relief (Not Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

6/13/14
DC 20002
894416

Bank of America
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

6/13/14
DC 20002
894417

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

6/13/14
DC 20002
894437

Experian
Closed with monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/12/14
DC 20002
891587

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

6/9/14
DC 20002
886225

Delbert Services
Closed with explanation (Not Timely)

Consumer loan (Installment loan)
Managing the loan or lease

6/9/14
DC 20002
886283

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/9/14
DC 20002
887442

Citibank
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

5/30/14
DC 20002
873946

Capital One
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

5/22/14
DC 20002
865207

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/14/14
DC 20002
852674

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

5/1/14
DC 20002
833304

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Advertising and marketing

4/24/14
DC 20002
824299

ACS Education Services
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/24/14
DC 20002
824463

SunTrust Bank
Closed with explanation (Timely, Disputed)

Debt collection (Auto)
Taking/threatening an illegal action (Seized/Attempted to seize property)

4/23/14
DC 20002
822094

Credit Protection Association, L.P.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/22/14
DC 20002
818966

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/16/14
DC 20002
811299

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/2/14
DC 20002
791338

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

4/2/14
DC 20002
791339

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/2/14
DC 20002
791341

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/2/14
DC 20002
791342

Hyundai Capital America
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

3/22/14
DC 20002
773343

GE Capital Retail
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Shopping for a line of credit

3/12/14
DC 20002
755203

Ally Financial Inc.
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/12/14
DC 20002
757705

Bank of America
Closed with explanation (Timely)

Credit card
Other

3/7/14
DC 20002
748337

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/27/14
DC 20002
735210

ConServe
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted employer after asked not to)

2/27/14
DC 20002
737073

Progressive Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

2/27/14
DC 20002
737074

Navient
Closed with explanation (Not Timely, Disputed)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

2/26/14
DC 20002
731897

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/26/14
DC 20002
733554

Williams & Fudge, Inc
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Improper contact or sharing of info (Contacted me after I asked not to)

2/24/14
DC 20002
728336

Navient
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

2/16/14
DC 20002
714004

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/16/14
DC 20002
714005

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/16/14
DC 20002
714006

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/16/14
DC 20002
714007

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/14/14
DC 20002
714320

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/13/14
DC 20002
713521

CL Holdings, LLC
Closed with monetary relief (Timely, Disputed)

Debt collection
False statements or representation (Attempted to collect wrong amount)

2/13/14
DC 20002
713522

Wells Fargo
Closed with explanation (Not Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

2/6/14
DC 20002
701423

Delta Management Associates, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/3/14
DC 20002
698242

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/27/14
DC 20002
685997

Genesis Lending
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/27/14
DC 20002
687582

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/22/14
DC 20002
680206

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/7/14
DC 20002
657013

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

1/3/14
DC 20002
653559

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/27/13
DC 20002
647604

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/9/13
DC 20002
625664

PHH Mortgage
Closed with non-monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/7/13
DC 20002
625419

Asta Funding, Inc
Closed with explanation (Timely, Disputed)

Credit card
Arbitration

12/6/13
DC 20002
624775

HOVG, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

12/2/13
DC 20002
617151

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/29/13
DC 20002
616143

Schrier & Tolin, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

11/28/13
DC 20002
615336

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Rewards

11/17/13
DC 20002
600688

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

11/13/13
DC 20002
595295

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Called after sent written cease of comm)

11/5/13
DC 20002
586763

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/31/13
DC 20002
579299

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

10/30/13
DC 20002
578019

Loan Care
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/25/13
DC 20002
572702

Certified Recovery Systems, Inc.
Closed with explanation (Not Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

10/23/13
DC 20002
567646

Capital One
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/23/13
DC 20002
567648

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

10/22/13
DC 20002
566426

Bank of America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

10/21/13
DC 20002
564672

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Federal student loan)
Cont'd attempts collect debt not owed (Debt is not mine)

10/20/13
DC 20002
564363

Fidelity National Financial, Inc
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Settlement process and costs

10/11/13
DC 20002
557809

USAA Savings
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/8/13
DC 20002
555032

Ally Financial Inc.
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

10/8/13
DC 20002
555378

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

10/6/13
DC 20002
553191

Sallie Mae
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/3/13
DC 20002
551889

Discover
Closed with non-monetary relief (Not Timely)

Student loan (Non-federal student loan)
Getting a loan

9/30/13
DC 20002
547562

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/26/13
DC 20002
544256

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

9/26/13
DC 20002
545164

Capital One
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

9/16/13
DC 20002
529426

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/13/13
DC 20002
527837

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/28/13
DC 20002
507645

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
DC 20002
507820

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

8/23/13
DC 20002
502008

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

8/23/13
DC 20002
502009

Citibank
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

8/21/13
DC 20002
499694

NVR Inc
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/16/13
DC 20002
493552

Pacific Union Financial, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/16/13
DC 20002
493882

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted me after I asked not to)

8/12/13
DC 20002
487632

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/7/13
DC 20002
482734

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/14/13
DC 20002
457084

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

7/12/13
DC 20002
456379

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

6/26/13
DC 20002
443900

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/24/13
DC 20002
440911

U.S. Bancorp
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

6/23/13
DC 20002
440205

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/18/13
VA 20002
436361

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/11/13
DC 20002
428954

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/27/13
DC 20002
416888

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Receiving unwanted marketing/advertising)

5/22/13
DC 20002
413536

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/20/13
DC 20002
410888

Citibank
Closed with explanation (Timely)

Credit card
Balance transfer fee

5/7/13
DC 20002
403044

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/5/13
DC 20002
398242

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

5/5/13
DC 20002
398243

Citibank
Closed with explanation (Not Timely)

Credit card
Collection debt dispute

5/3/13
DC 20002
398806

RBS Citizens
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/30/13
DC 20002
395264

Bank of America
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/29/13
DC 20002
394217

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

4/27/13
DC 20002
393155

BNY Mellon
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

4/26/13
DC 20002
393154

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/23/13
DC 20002
387927

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

4/23/13
DC 20002
387928

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

4/14/13
DC 20002
381552

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

4/14/13
DC 20002
381553

Citibank
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

4/10/13
DC 20002
379154

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/29/13
DC 20002
369526

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

3/15/13
DC 20002
357666

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/6/13
DC 20002
343639

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/6/13
DC 20002
343792

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/1/13
DC 20002
339242

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

2/28/13
DC 20002
338256

SunTrust Bank
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/22/13
DC 20002
327127

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/22/13
DC 20002
328486

HSBC
Closed (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/21/13
DC 20002
326678

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/19/13
DC 20002
321460

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/6/13
DC 20002
305656

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/29/13
DC 20002
268633

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/25/13
DC 20002
263344

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/21/13
DC 20002
249449

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/15/13
DC 20002
234053

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/11/13
DC 20002
228478

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/9/13
DC 20002
225388

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/26/12
DC 20002
221220

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

12/21/12
DC 20002
216156

Real Time Resolutions
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/14/12
DC 20002
210438

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/12/12
DC 20002
209428

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

12/3/12
DC 20002
201769

Citibank
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

11/20/12
DC 20002
195064

Barclays
Closed with monetary relief (Timely)

Credit card
Billing disputes

11/20/12
DC 20002
195313

Amerisave
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

11/2/12
DC 20002
184353

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/22/12
DC 20002
175708

Capital One
Closed (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/17/12
DC 20002
172967

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/17/12
DC 20002
173779

Wells Fargo
Closed with explanation (Timely)

Credit card
Payoff process

10/16/12
DC 20002
172809

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/15/12
DC 20002
171689

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/24/12
DC 20002
158550

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/5/12
DC 20002
146850

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

8/14/12
DC 20002
135393

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/7/12
DC 20002
131734

Bank of America
Closed with monetary relief (Timely)

Credit card
Rewards

7/13/12
DC 20002
117449

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/10/12
DC 20002
114027

PNC Bank
Closed with explanation (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

7/1/12
DC 20002
110718

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/20/12
DC 20002
104819

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/20/12
DC 20002
104980

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/11/12
DC 20002
99777

Citibank
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

6/6/12
DC 20002
96177

Capital One
Closed with monetary relief (Timely)

Credit card
Rewards

5/31/12
DC 20002
90739

Wells Fargo
Closed with non-monetary relief (Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

5/23/12
DC 20002
1155

Ocwen
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/18/12
DC 20002
83580

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/18/12
DC 20002
83783

Citibank
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

5/16/12
DC 20002
80136

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/30/12
DC 20002
39329

Commerce Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/16/12
DC 20002
36240

Ally Financial Inc.
Closed without relief (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

3/5/12
DC 20002
30498

Citibank
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

2/18/12
DC 20002
24853

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/7/12
DC 20002
21439

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

2/3/12
DC 20002
20799

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Settlement process and costs

249 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
26 Bank of America
25 Wells Fargo
15 Citibank
13 Equifax
12 Ocwen
12 Experian
10 JPMorgan Chase
9 PNC Bank
9 Capital One
7 Nationstar Mortgage
5 SunTrust Bank
5 GE Capital Retail
4 Green Tree Servicing, LLC
4 Navient
3 U.S. Bancorp
3 Ally Financial Inc.
3 Delbert Services
3 TD Bank
3 TransUnion
2 Cavalry Investments, LLC
2 Delta Management Associates, Inc.
2 OneWest Bank
2 Select Portfolio Servicing, Inc
2 Heartland Payment Systems
2 Expert Global Solutions, Inc.
2 Portfolio Recovery Associates, Inc.
2 Schrier & Tolin, LLC
2 RBS Citizens
2 MoneyGram
2 Amerisave
1 First Credit Services Inc.
1 Ceannate
1 Penn Credit Corporation
1 CIT Bank National Association
1 National Credit Adjusters, LLC
1 360 Mortgage
1 Reliant Capital Solutions, LLC
1 Glass Mountain Capital, LLC
1 Credit Bureau of Napa
1 NCC Business Services, Inc.
1 Nelnet
1 Global Credit & Collection Corporation
1 Transworld Systems Inc.
1 1st Portfolio Holding Corporation
1 Amex
1 CashCall, Inc.
1 Premier Recovery Group
1 Western Union
1 Round Point Mortgage
1 Performant Financial Corporation
1 Flagstar Bank
1 Red Rock Tribal Lending
1 Speedy Cash Holdings
1 National Enterprise Systems, Inc.
1 Pinnacle Credit Services, LLC
1 Genesis Lending
1 Resurgent Capital Services L.P.
1 USAA Savings
1 Commerce Bank
1 Barclays
1 Real Time Resolutions
1 HSBC
1 BNY Mellon
1 AES/PHEAA
1 Pacific Union Financial, LLC
1 NVR Inc
1 Enova International, Inc.
1 Encore Capital Group
1 Discover
1 Sallie Mae
1 Fidelity National Financial, Inc
1 Seterus
1 Allied Interstate LLC
1 Certified Recovery Systems, Inc.
1 Loan Care
1 HOVG, LLC
1 Asta Funding, Inc
1 PHH Mortgage
1 CL Holdings, LLC
1 Williams & Fudge, Inc
1 ConServe
1 Progressive Financial Services, Inc.
1 Hyundai Capital America
1 Credit Protection Association, L.P.
1 ACS Education Services
1 PayPal


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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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