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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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214 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/21/15
DC 20009
1431020

RSI Enterprises, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/7/15
DC 20009
1409702

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/27/15
DC 20009
1395365

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/14/15
DC 20009
1374991

Wells Fargo
Closed with explanation (Timely)

Credit card
Rewards

5/12/15
DC 20009
1372451

Citibank
Closed with monetary relief (Timely, Disputed)

Payday loan
Can't stop charges to bank account

5/11/15
DC 20009
1370924

JPMorgan Chase
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

5/6/15
DC 20009
1363070

TD Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/4/15
DC 20009
1358963

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/3/15
DC 20009
1358205

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/3/15
DC 20009
1358028

PayPal
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/2/15
DC 20009
1357903

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/2/15
DC 20009
1357744

PNC Bank
In progress (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/30/15
DC 20009
1355248

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Rewards

4/27/15
DC 20009
1348280

Resolve Partners, LLC
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/23/15
DC 20009
1344820

First Citizens
Closed with explanation (Timely)

Prepaid card (Gift or merchant card)
Fees

4/19/15
DC 20009
1336655

TD Bank
Closed with explanation (Timely)

Credit card
Advertising and marketing

4/6/15
DC 20009
1318681

Bank of America
Closed with monetary relief (Timely)

Credit card
Late fee

3/18/15
DC 20009
1289549

Gateway Funding
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

3/13/15
DC 20009
1281435

Aargon Agency, Inc.
Closed (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

3/10/15
DC 20009
1275760

Bank of America
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/8/15
DC 20009
1272549

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/5/15
DC 20009
1270505

BMW Financial Services
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

1/26/15
DC 20009
1209527

Suburban Credit Corporation
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/19/15
DC 20009
1198741

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/16/15
CT 20009
1195972

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/16/15
DC 20009
1196886

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/14/15
DC 20009
1193516

Navient
Closed with monetary relief (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/9/15
DC 20009
1187993

Capital One
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/9/15
DC 20009
1188290

SunTrust Bank
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/7/15
DC 20009
1185385

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

1/6/15
DC 20009
1182903

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/19/14
DC 20009
1164524

Barclays
Closed with explanation (Timely)

Credit card
Other fee

12/18/14
DC 20009
1163820

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

11/24/14
DC 20009
1128825

Nationwide Credit Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

10/13/14
DC 20009
1068839

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/10/14
DC 20009
1066361

Pentagon FCU
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/2/14
DC 20009
1055515

HSBC
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/25/14
DC 20009
1045104

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

9/10/14
DC 20009
1022499

Citibank
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

8/30/14
DC 20009
1009044

Enhanced Acquisitions, LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
False statements or representation (Attempted to collect wrong amount)

8/26/14
DC 20009
1000692

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/25/14
DC 20009
999394

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/23/14
DC 20009
998950

Capital One
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

8/22/14
DC 20009
997772

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Called after sent written cease of comm)

8/7/14
DC 20009
973469

HOVG, LLC
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/1/14
DC 20009
964587

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/27/14
DC 20009
955892

TD Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

7/23/14
DC 20009
949666

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Credit card
Rewards

7/22/14
DC 20009
947569

Delbert Services
Closed with explanation (Not Timely, Disputed)

Consumer loan (Installment loan)
Problems when you are unable to pay

7/15/14
DC 20009
937549

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
DC 20009
910323

SunTrust Bank
Closed with explanation (Not Timely)

Credit card
Other

6/22/14
DC 20009
905498

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/19/14
DC 20009
903044

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/18/14
DC 20009
899499

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/18/14
DC 20009
899500

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/18/14
DC 20009
899501

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/7/14
DC 20009
885449

Expert Global Solutions, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

6/3/14
DC 20009
878453

The CBE Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/2/14
DC 20009
876411

Aargon Agency, Inc.
Closed (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

6/2/14
DC 20009
876412

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

5/21/14
DC 20009
861838

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

5/17/14
DC 20009
857177

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/14/14
DC 20009
851864

TD Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/13/14
DC 20009
851290

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

5/7/14
DC 20009
844896

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/1/14
DC 20009
834483

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/1/14
DC 20009
834637

Wells Fargo
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt was paid)

4/29/14
DC 20009
830656

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/22/14
DC 20009
820951

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/18/14
DC 20009
815607

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/16/14
DC 20009
811496

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/9/14
DC 20009
800467

Selene Finance
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/7/14
DC 20009
799693

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Billing disputes

3/21/14
DC 20009
773180

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Getting a loan

3/20/14
DC 20009
770085

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/16/14
DC 20009
760550

PNC Bank
Closed with explanation (Not Timely)

Credit card
Billing statement

3/12/14
DC 20009
754348

HSBC
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

3/10/14
DC 20009
752203

Bank of America
Closed with explanation (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

3/6/14
DC 20009
748894

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/24/14
DC 20009
728275

Wells Fargo
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/20/14
DC 20009
722199

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/20/14
DC 20009
722200

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/20/14
DC 20009
723423

Higher Education Student Assistance Authority (HESAA)
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/17/14
DC 20009
716357

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/17/14
DC 20009
716488

Citibank
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/11/14
DC 20009
708248

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/8/14
DC 20009
704672

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/7/14
DC 20009
704096

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/6/14
DC 20009
701923

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/4/14
DC 20009
699708

BMW Financial Services
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/29/14
DC 20009
691484

PNC Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/22/14
DC 20009
680044

Citibank
Closed with monetary relief (Timely)

Credit card
Other fee

1/21/14
DC 20009
678304

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/13/14
DC 20009
665376

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

1/12/14
DC 20009
662831

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/10/14
DC 20009
664182

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/4/14
DC 20009
655417

Allied Interstate LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

1/3/14
DC 20009
654892

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/31/13
DC 20009
650990

Bank of America
Closed with explanation (Timely)

Credit card
Application processing delay

12/17/13
DC 20009
636738

FCI Lender Services Inc.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/10/13
DC 20009
627912

BNY Mellon
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/5/13
DC 20009
624171

Contract Callers, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/3/13
DC 20009
619095

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

11/19/13
DC 20009
603417

SunTrust Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/19/13
DC 20009
603454

ACE Cash Express Inc.
Closed with explanation (Not Timely)

Payday loan
Applied for loan/did not receive money

11/15/13
DC 20009
597404

Quicken Loans
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/10/13
DC 20009
592844

Integrity Solution Services, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/1/13
DC 20009
582240

Equifax
Closed with explanation (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

10/30/13
DC 20009
577565

Retrieval-Masters Creditors Bureau, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Communication tactics (Used obscene/profane/abusive language)

10/25/13
DC 20009
571558

Navient
Closed with monetary relief (Not Timely, Disputed)

Student loan (Non-federal student loan)
Problems when you are unable to pay

10/23/13
DC 20009
568157

Wells Fargo
Closed (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/21/13
DC 20009
564669

Caliber Home Loans, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/10/13
DC 20009
556696

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Other fee

10/10/13
DC 20009
557311

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/7/13
DC 20009
553806

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/4/13
DC 20009
553348

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/1/13
DC 20009
549433

Citibank
Closed with explanation (Not Timely)

Credit card
Payoff process

9/25/13
DC 20009
541767

Financial Asset Resolution, LLC
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/19/13
DC 20009
535602

American Internet Mortgage, Inc
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/13/13
DC 20009
527219

PennyMac Loan Services, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/10/13
DC 20009
521790

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

9/10/13
DC 20009
521791

Navient
Closed with non-monetary relief (Not Timely)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

9/5/13
DC 20009
516441

Experian
Closed with monetary relief (Not Timely)

Credit reporting
Credit monitoring or identity protection (Billing dispute)

9/4/13
DC 20009
516895

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/22/13
DC 20009
500234

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/9/13
DC 20009
485832

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

7/23/13
DC 20009
464508

RBS Citizens
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/18/13
DC 20009
460741

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/18/13
DC 20009
460742

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/17/13
DC 20009
460081

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Communication tactics (Threatened to take legal action)

7/16/13
DC 20009
459162

Capital One
Closed with explanation (Timely)

Credit card
Other

7/11/13
DC 20009
455776

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

7/9/13
DC 20009
454130

ACS Education Services
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/9/13
DC 20009
454513

LoanDepot
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

6/27/13
DC 20009
444339

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/26/13
DC 20009
442504

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

6/17/13
DC 20009
434851

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

6/13/13
DC 20009
431758

Bank of America
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/5/13
DC 20009
425613

TD Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/18/13
DC 20009
410745

Pentagon FCU
Closed with explanation (Timely)

Credit card
APR or interest rate

5/9/13
DC 20009
403268

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

5/6/13
DC 20009
399213

PNC Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/5/13
DC 20009
399034

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/24/13
DC 20009
390522

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/22/13
DC 20009
388196

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Late fee

4/18/13
DC 20009
385997

BB&T Financial
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/15/13
DC 20009
383138

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/5/13
DC 20009
375457

Pentagon FCU
Closed with explanation (Timely)

Credit card
Unsolicited issuance of credit card

3/31/13
DC 20009
370117

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/31/13
DC 20009
370128

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Rewards

3/29/13
DC 20009
369452

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/27/13
DC 20009
366745

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/8/13
DC 20009
346243

Citibank
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/4/13
DC 20009
340802

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/22/13
DC 20009
326196

OneWest Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/22/13
DC 20009
328656

PNC Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

2/8/13
DC 20009
312372

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Payoff process

1/18/13
DC 20009
245330

Bank of America
Closed with explanation (Timely)

Credit card
Billing statement

1/9/13
DC 20009
226503

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/18/12
DC 20009
211325

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Rewards

11/27/12
DC 20009
197161

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/27/12
DC 20009
198163

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/23/12
DC 20009
196347

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/18/12
DC 20009
192933

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/15/12
DC 20009
191452

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/15/12
DC 20009
191453

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/13/12
DC 20009
188366

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/6/12
DC 20009
185646

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/5/12
DC 20009
183931

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/12
DC 20009
184436

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Other

11/1/12
DC 20009
183016

Amex
Closed with explanation (Timely)

Credit card
Rewards

10/31/12
DC 20009
181559

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

10/31/12
DC 20009
181560

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

10/31/12
DC 20009
181561

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/30/12
DC 20009
181453

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/26/12
DC 20009
179061

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

10/26/12
DC 20009
179062

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

9/25/12
DC 20009
158753

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/19/12
DC 20009
155584

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

9/10/12
DC 20009
149936

HSBC
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

8/30/12
MD 20009
145069

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

8/27/12
DC 20009
142477

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/20/12
DC 20009
138619

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/13/12
DC 20009
134811

Ocwen
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/10/12
DC 20009
133971

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/6/12
DC 20009
130587

Bank of America
Closed with explanation (Timely)

Credit card
Rewards

7/26/12
DC 20009
124978

Capital One
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

7/20/12
DC 20009
121490

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

7/10/12
DC 20009
115345

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/29/12
DC 20009
110542

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/20/12
DC 20009
105248

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/15/12
DC 20009
102605

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

5/17/12
DC 20009
81246

JPMorgan Chase
Closed with relief (Timely)

Credit card
Other fee

5/10/12
DC 20009
75374

HSBC
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/30/12
DC 20009
67405

HSBC
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/23/12
DC 20009
27183

Citibank
Closed without relief (Timely, Disputed)

Credit card
Collection practices

4/22/12
DC 20009
62984

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/20/12
DC 20009
62743

Bank of America
Closed without relief (Timely)

Credit card
Other fee

4/14/12
DC 20009
58071

Capital One
Closed without relief (Timely)

Credit card
Unsolicited issuance of credit card

4/5/12
DC 20009
44562

ACS Education Services
Closed without relief (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

4/4/12
DC 20009
44209

Citibank
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/30/12
DC 20009
43109

RBS Citizens
Closed with relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/20/12
DC 20009
37413

Amex
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/6/12
DC 20009
31291

Citibank
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/3/12
DC 20009
29782

Wells Fargo
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

2/27/12
DC 20009
27184

PNC Bank
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/27/12
DC 20009
27262

TD Bank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/17/12
DC 20009
19194

Specialized Loan Servicing LLC
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/9/12
DC 20009
22095

Capital One
Closed with relief (Timely)

Credit card
Advertising and marketing

2/4/12
DC 20009
20446

Citibank
Closed without relief (Timely)

Credit card
Rewards

1/31/12
DC 20009
19190

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/23/12
DC 20009
15758

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

1/5/12
DC 20009
10346

Bank of America
Closed without relief (Timely)

Credit card
Credit reporting

12/17/11
DC 20009
6455

JPMorgan Chase
Closed with relief (Timely)

Credit card
Advertising and marketing

214 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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