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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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204 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/19/15
DC 20011
1429418

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/8/15
DC 20011
1411348

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

6/6/15
DC 20011
1409389

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/4/15
DC 20011
1406146

Bank of America
Closed with explanation (Timely)

Credit card
Credit determination

5/29/15
DC 20011
1398051

EverBank
In progress (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/27/15
DC 20011
1393102

Discover
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/26/15
20011
1390885

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/26/15
20011
1390886

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/21/15
DC 20011
1387466

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

5/20/15
DC 20011
1384097

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/20/15
DC 20011
1386596

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

5/18/15
DC 20011
1381339

Cogent Road, Inc.
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/18/15
DC 20011
1381645

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

5/13/15
DC 20011
1374493

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/15
DC 20011
1372641

PNC Bank
In progress (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/6/15
DC 20011
1362423

National Credit Adjusters, LLC
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

4/29/15
DC 20011
1352886

OneWest Bank
In progress (Not Timely)

Mortgage (Reverse mortgage)
Settlement process and costs

4/22/15
DC 20011
1341909

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/21/15
DC 20011
1339011

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/17/15
DC 20011
1335748

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/11/15
DC 20011
1326312

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/10/15
DC 20011
1325664

Citibank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

4/8/15
DC 20011
1321279

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/6/15
DC 20011
1317166

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/4/15
DC 20011
1316048

Debt Recovery Solutions, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/27/15
DC 20011
1304088

M&T Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/25/15
DC 20011
1303650

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

3/25/15
DC 20011
1303651

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/24/15
DC 20011
1299846

Wells Fargo
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan servicing, payments, escrow account

3/23/15
DC 20011
1295463

Wells Fargo
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/23/15
DC 20011
1297537

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/23/15
DC 20011
1297590

PNC Bank
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/20/15
DC 20011
1294545

Navy FCU
In progress (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

3/19/15
DC 20011
1291867

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

3/10/15
WA 20011
1274814

Citibank
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

3/2/15
DC 20011
1262556

McCarthy, Burgess & Wolff, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
False statements or representation (Impersonated an attorney or official)

2/27/15
DC 20011
1260955

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

2/26/15
DC 20011
1259876

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/20/15
DC 20011
1249712

Credence Resource Management, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/19/15
DC 20011
1246357

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Other fee

1/29/15
DC 20011
1216809

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/15
DC 20011
1214444

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

1/22/15
DC 20011
1205018

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

1/15/15
DC 20011
1193987

M&T Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/13/15
DC 20011
1191555

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle lease)
Managing the loan or lease

1/12/15
DC 20011
1195968

Equifax
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

1/7/15
DC 20011
1184196

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/5/15
DC 20011
1181823

ACE Cash Express Inc.
Closed with explanation (Timely)

Payday loan
Can't stop charges to bank account

12/23/14
DC 20011
1169953

TD Bank
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

12/22/14
DC 20011
1167427

Caliber Home Loans, Inc
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

12/16/14
DC 20011
1158438

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/3/14
DC 20011
1141416

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/28/14
DC 20011
1134884

National Credit Adjusters, LLC
Closed with explanation (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

11/20/14
DC 20011
1124299

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/14/14
DC 20011
1118435

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/13/14
DC 20011
1115143

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/5/14
DC 20011
1103235

HSBC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/27/14
DC 20011
1087168

PNC Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/25/14
DC 20011
1086976

Duvera Billing Services, LLC
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

9/25/14
DC 20011
1044060

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/25/14
DC 20011
1044061

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/25/14
DC 20011
1044062

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
DC 20011
1042178

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
DC 20011
1042179

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
DC 20011
1042180

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/10/14
DC 20011
1022851

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/27/14
DC 20011
1003073

Pentagon FCU
Closed with explanation (Not Timely)

Credit card
Rewards

8/22/14
DC 20011
997949

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

8/14/14
DC 20011
985313

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
DC 20011
974971

Bank of America
Closed (Not Timely, Disputed)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

7/28/14
DC 20011
959536

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/18/14
DC 20011
943131

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/17/14
DC 20011
941202

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/16/14
DC 20011
940668

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

7/8/14
DC 20011
928528

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/20/14
DC 20011
904095

Van Ru Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

6/18/14
DC 20011
901593

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/16/14
DC 20011
897049

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/21/14
DC 20011
862245

Ocwen
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/15/14
DC 20011
854377

Citibank
Closed with monetary relief (Not Timely, Disputed)

Credit card
Late fee

5/12/14
DC 20011
848544

CashCall, Inc.
Closed with explanation (Not Timely, Disputed)

Payday loan
Charged fees or interest I didn't expect

5/9/14
DC 20011
846058

Delbert Services
Closed with explanation (Not Timely)

Payday loan
Charged fees or interest I didn't expect

4/24/14
DC 20011
823872

Pentagon FCU
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

4/23/14
DC 20011
821804

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/10/14
DC 20011
804251

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/1/14
DC 20011
787831

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/31/14
DC 20011
787440

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/25/14
DC 20011
776545

Freedom Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/21/14
DC 20011
773264

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/10/14
DC 20011
753679

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/24/14
DC 20011
729671

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/11/14
DC 20011
709036

Wells Fargo
Closed with explanation (Timely)

Money transfers (International money transfer)
Fraud or scam

2/7/14
DC 20011
702984

Sunrise Credit Services Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

2/5/14
DC 20011
707936

Experian
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

1/24/14
WA 20011
684587

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

1/16/14
DC 20011
672246

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/2/14
DC 20011
652300

Western Union
Closed with explanation (Timely)

Money transfers (International money transfer)
Wrong amount charged or received

12/19/13
DC 20011
639242

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/29/13
DC 20011
615963

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

11/27/13
DC 20011
614186

WestStar Mortgage Inc.
Closed with monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/25/13
WA 20011
610832

Capital One
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/15/13
DC 20011
599827

Fifth Third Bank
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

11/10/13
DC 20011
592820

Nationstar Mortgage
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Threatened to take legal action)

11/7/13
DC 20011
589960

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted me after I asked not to)

10/28/13
DC 20011
574119

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/22/13
DC 20011
566454

HSBC
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/9/13
DC 20011
556395

Bank of America
Closed with non-monetary relief (Not Timely)

Credit card
Billing disputes

10/9/13
DC 20011
556588

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

10/9/13
DC 20011
556589

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

10/1/13
DC 20011
549505

Resurgent Capital Services L.P.
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/18/13
DC 20011
533072

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/18/13
DC 20011
533124

Capital One
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/17/13
DC 20011
530451

Quicken Loans
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/7/13
DC 20011
518747

Citibank
Closed with explanation (Not Timely)

Credit card
Billing disputes

9/1/13
DC 20011
512561

Barclays
Closed with monetary relief (Timely)

Credit card
Late fee

8/31/13
DC 20011
511515

PayPal
Closed with monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

8/29/13
DC 20011
509705

Amex
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

8/20/13
DC 20011
497082

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/9/13
DC 20011
485412

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/2/13
DC 20011
473416

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

8/1/13
DC 20011
457634

Experian
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

8/1/13
DC 20011
457635

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/19/13
DC 20011
461597

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

7/19/13
DC 20011
461853

CashCall, Inc.
Closed with explanation (Timely, Disputed)

Consumer loan (Personal line of credit)
Account terms and changes

7/17/13
DC 20011
460270

Bank of America
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/16/13
DC 20011
476135

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

7/15/13
DC 20011
457366

Loan Care
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

7/15/13
DC 20011
457633

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/15/13
DC 20011
479523

Trident Asset Management, L.L.C.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/10/13
DC 20011
453796

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/1/13
DC 20011
447221

Barclays
Closed with explanation (Timely)

Credit card
Advertising and marketing

6/24/13
DC 20011
441356

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/24/13
DC 20011
441357

TransUnion
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/22/13
DC 20011
440137

Navy FCU
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

6/21/13
DC 20011
439912

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/20/13
DC 20011
437042

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

6/18/13
DC 20011
435496

M&T Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/17/13
DC 20011
433864

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/14/13
DC 20011
432927

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/23/13
DC 20011
414924

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/20/13
DC 20011
411304

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/13
DC 20011
406365

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/10/13
DC 20011
404972

USAA Savings
Closed with explanation (Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

5/7/13
DC 20011
400899

Amex
Closed with non-monetary relief (Timely)

Credit card
Late fee

4/23/13
DC 20011
387930

Quicken Loans
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/22/13
DC 20011
388712

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/12/13
DC 20011
381297

SunTrust Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/12/13
DC 20011
381631

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/28/13
DC 20011
368044

Toll Brothers Inc.
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Credit decision / Underwriting

3/26/13
DC 20011
364139

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/25/13
DC 20011
364138

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/7/13
DC 20011
345672

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/27/13
DC 20011
335057

Discover
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

2/25/13
DC 20011
331256

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/24/13
DC 20011
329159

Citibank
Closed with non-monetary relief (Timely)

Credit card
Customer service / Customer relations

2/21/13
DC 20011
325731

BB&T Financial
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/14/13
DC 20011
317099

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

2/5/13
DC 20011
299206

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/13
DC 20011
276276

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/26/13
DC 20011
265089

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/18/13
DC 20011
244907

PNC Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/18/13
DC 20011
245305

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
DC 20011
239328

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/14/13
DC 20011
230260

AES/PHEAA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/10/13
DC 20011
227855

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/9/13
DC 20011
226474

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

12/17/12
DC 20011
211209

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

12/12/12
DC 20011
209442

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

12/5/12
DC 20011
203785

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/30/12
DC 20011
200874

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/8/12
DC 20011
186229

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/7/12
DC 20011
185821

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/9/12
DC 20011
167978

Wells Fargo
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan servicing, payments, escrow account

9/26/12
DC 20011
160174

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/10/12
DC 20011
148941

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/10/12
DC 20011
134054

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/9/12
DC 20011
133172

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/7/12
DC 20011
131661

Capital One
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

8/6/12
DC 20011
130651

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/1/12
DC 20011
128517

Bank of America
Closed (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/26/12
DC 20011
125006

TD Bank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/6/12
DC 20011
112399

SunTrust Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/6/12
DC 20011
113076

Capital One
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

6/18/12
DC 20011
103583

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

5/24/12
DC 20011
86990

Citibank
Closed without relief (Not Timely, Disputed)

Credit card
APR or interest rate

5/24/12
DC 20011
87053

Wells Fargo
Closed with monetary relief (Timely)

Credit card
Other fee

5/8/12
DC 20011
73681

Wells Fargo
Closed without relief (Timely)

Credit card
Closing/Cancelling account

5/7/12
DC 20011
73441

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/25/12
DC 20011
38439

Bank of America
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/20/12
DC 20011
61849

Arvest Bank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/19/12
DC 20011
61161

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/17/12
DC 20011
59124

SunTrust Bank
Closed with relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/27/12
DC 20011
41556

First Tennessee Bank
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/22/12
DC 20011
40069

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/14/12
DC 20011
34961

M&T Bank
Closed without relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/9/12
DC 20011
27886

GE Capital Retail
Closed without relief (Not Timely)

Credit card
Application processing delay

3/7/12
DC 20011
81813

SunTrust Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/28/12
DC 20011
27865

Bank of America
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/28/12
DC 20011
27885

GE Capital Retail
Closed without relief (Timely)

Credit card
Credit determination

2/17/12
DC 20011
26507

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/10/12
DC 20011
22381

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/27/12
DC 20011
18013

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/13/12
DC 20011
14043

Banco Popular de Puerto Rico
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/13/11
DC 20011
5189

Citibank
Closed with relief (Timely)

Credit card
Billing disputes

204 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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