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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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137 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/3/15
DC 20020
1403288

PNC Bank
In progress (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/28/15
DC 20020
1398942

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/22/15
DC 20020
1389074

BB&T Financial
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/21/15
DC 20020
1387470

Protas, Spivok & Collins, LLC
Untimely response (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Impersonated an attorney or official)

5/19/15
DC 20020
1383745

Enova International, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

5/7/15
DC 20020
1364399

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

5/6/15
DC 20020
1362394

Seterus
In progress (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

4/30/15
DC 20020
1355093

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/21/15
DC 20020
1338732

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/21/15
DC 20020
1338733

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/21/15
DC 20020
1338734

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/7/15
DC 20020
1318985

State Farm Bank
In progress (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/7/15
DC 20020
1319619

Media Collections, Inc
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/31/15
DC 20020
1308180

Oxford Law, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/4/15
DC 20020
1268008

Asset Recovery Solutions, LLC
Closed (Timely)

Debt collection
Communication tactics (Called after sent written cease of comm)

2/26/15
DC 20020
1258472

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/15
DC 20020
1254239

Ad Astra Recovery Services Inc
Closed with non-monetary relief (Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

2/20/15
DC 20020
1249917

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/28/15
DC 20020
1214001

First Investors Financial Services Group, Inc.
Closed with monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/23/15
DC 20020
1206415

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/22/15
DC 20020
1205025

Citibank
Closed with monetary relief (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt is not mine)

1/22/15
DC 20020
1207286

Seterus
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt is not mine)

1/12/15
DC 20020
1190088

Statebridge Company
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

12/6/14
DC 20020
1145823

Contract Callers, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

12/1/14
DC 20020
1137203

TMX Finance LLC
Closed with explanation (Timely)

Consumer loan (Title loan)
Lender repossessed or sold the vehicle

11/2/14
DC 20020
1097611

PNC Bank
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

10/31/14
DC 20020
1094862

GE Capital Retail
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

10/27/14
DC 20020
1089399

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/21/14
DC 20020
1081211

Delbert Services
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

9/22/14
DC 20020
1038417

Enhanced Acquisitions, LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Disclosure verification of debt (Right to dispute notice not received)

9/9/14
DC 20020
1021216

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

9/4/14
DC 20020
1013755

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/23/14
DC 20020
998536

PayPal
Closed with monetary relief (Not Timely)

Money transfers (Domestic (US) money transfer)
Money was not available when promised

8/14/14
DC 20020
985100

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/8/14
DC 20020
976672

CCS Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

8/1/14
DC 20020
965296

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/29/14
DC 20020
958260

First National Collection Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/12/14
DC 20020
934511

Ocwen
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

6/8/14
DC 20020
885588

Lendmark Financial Services, LLC
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

5/17/14
DC 20020
857291

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/30/14
DC 20020
832317

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/28/14
DC 20020
827038

CCS Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt was paid)

4/25/14
DC 20020
824902

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/10/14
DC 20020
802642

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/10/14
DC 20020
802643

Citibank
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/10/14
DC 20020
803041

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/27/14
DC 20020
782516

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/14
WA 20020
769782

JP Recovery Services, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

3/10/14
DC 20020
753678

Bank of America
Closed with explanation (Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

2/28/14
WA 20020
737592

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/10/14
DC 20020
706766

Retrieval-Masters Creditors Bureau, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Taking/threatening an illegal action (Threatened to sue on too old debt)

2/10/14
DC 20020
706767

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

2/10/14
DC 20020
706768

Capital One
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

2/8/14
DC 20020
704854

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

1/29/14
DC 20020
690500

Hunter Warfield, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/24/14
DC 20020
684436

Residential Credit Solutions
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/23/14
DC 20020
682547

Ocwen
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/16/14
DC 20020
672012

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/6/13
DC 20020
624544

Navient
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/26/13
DC 20020
615775

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/17/13
DC 20020
601593

Credit Acceptance Corporation
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

11/13/13
DC 20020
597059

Cavalry Investments, LLC
Closed with monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/13/13
DC 20020
597060

Citibank
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/7/13
DC 20020
590703

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/7/13
DC 20020
591418

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/4/13
DC 20020
585078

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/22/13
DC 20020
566069

Harbinger Processing Group LLC
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was paid)

10/1/13
DC 20020
549944

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/20/13
DC 20020
537598

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

9/18/13
DC 20020
533709

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

9/16/13
DC 20020
530054

Discover
Closed with non-monetary relief (Not Timely)

Credit card
Unsolicited issuance of credit card

9/10/13
DC 20020
523241

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/3/13
DC 20020
513260

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/28/13
DC 20020
508276

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

8/13/13
DC 20020
492007

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

8/2/13
DC 20020
454578

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/13
DC 20020
464366

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/18/13
DC 20020
460385

MoneyGram
Closed with monetary relief (Not Timely)

Money transfers (International money transfer)
Other transaction issues

7/11/13
DC 20020
480361

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/10/13
DC 20020
453382

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/10/13
DC 20020
454453

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

7/10/13
DC 20020
454454

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

6/27/13
DC 20020
444379

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/13
DC 20020
443132

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/13/13
DC 20020
431781

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/7/13
DC 20020
428506

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/7/13
DC 20020
428507

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/30/13
DC 20020
419795

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/22/13
DC 20020
413780

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

5/17/13
DC 20020
410144

GM Financial
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

5/13/13
DC 20020
405220

PNC Bank
Closed with explanation (Timely)

Credit card
Delinquent account

5/13/13
DC 20020
405221

Discover
Closed with explanation (Timely)

Credit card
Collection practices

5/9/13
DC 20020
402562

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/24/13
DC 20020
390803

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/15/13
DC 20020
381688

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/10/13
DC 20020
378185

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/10/13
DC 20020
378656

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/14/13
DC 20020
354436

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/1/13
DC 20020
338710

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/28/13
DC 20020
337350

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/25/13
DC 20020
330715

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/22/13
DC 20020
326911

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

2/19/13
DC 20020
321456

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/8/13
DC 20020
310438

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/7/13
DC 20020
309131

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/13
DC 20020
254919

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/22/13
DC 20020
250550

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/18/13
DC 20020
244957

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/18/13
DC 20020
244958

Capital One
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/9/13
DC 20020
225589

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/5/13
DC 20020
222910

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/24/12
DC 20020
217138

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/17/12
DC 20020
210917

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

12/16/12
DC 20020
210740

BB&T Financial
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

12/4/12
DC 20020
203311

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/27/12
DC 20020
198291

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/23/12
DC 20020
196500

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/18/12
DC 20020
192912

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/9/12
DC 20020
188419

Access Group
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Problems when you are unable to pay

10/28/12
DC 20020
179332

Citibank
Closed with explanation (Timely)

Credit card
Billing statement

10/24/12
DC 20020
177629

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/16/12
DC 20020
171947

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

10/9/12
DC 20020
168018

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

9/21/12
DC 20020
157640

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

9/11/12
DC 20020
150608

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/11/12
DC 20020
150763

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/30/12
DC 20020
144467

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/10/12
DC 20020
134135

Capital One
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

7/19/12
DC 20020
121222

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

6/19/12
DC 20020
104108

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

6/13/12
DC 20020
100645

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

4/26/12
DC 20020
21473

Bank of America
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/10/12
DC 20020
53950

Ocwen
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/10/12
DC 20020
53949

JPMorgan Chase
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/15/12
DC 20020
36037

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/13/12
DC 20020
13679

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/3/12
DC 20020
9124

Wells Fargo
Closed with relief (Timely)

Credit card
Billing statement

137 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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