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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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128 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/28/15
MD 20720
1395571

Wells Fargo
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/15
MD 20720
1371478

Creditor Claims of America, Inc.
Untimely response (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/19/15
MD 20720
1336662

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

3/27/15
MD 20720
1304624

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Payroll card)
Unauthorized transactions/trans. issues

3/25/15
MD 20720
1301382

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/16/15
MD 20720
1284287

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (Payroll card)
Unauthorized transactions/trans. issues

3/16/15
MD 20720
1285359

Citibank
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/4/15
MD 20720
1270043

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

3/3/15
MD 20720
1265055

Citibank
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

2/26/15
MD 20720
1259517

Thomas, King & Associates
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

1/28/15
MD 20720
1215759

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt is not mine)

1/14/15
MD 20720
1195647

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Other

1/12/15
MD 20720
1195989

North American Credit Services
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/7/14
MD 20720
1107916

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

10/30/14
MD 20720
1094358

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/22/14
MD 20720
1081195

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/7/14
MD 20720
1060665

PennyMac Loan Services, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/7/14
MD 20720
1060701

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/2/14
MD 20720
1056129

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/17/14
MD 20720
1032705

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/14/14
MD 20720
1027994

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/12/14
MD 20720
1026428

HSBC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/10/14
MD 20720
1024020

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/25/14
MD 20720
999243

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/16/14
MD 20720
987489

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

8/14/14
MD 20720
984875

Capital One
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/13/14
MD 20720
982826

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/30/14
MD 20720
962015

USAA Savings
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/29/14
MD 20720
958414

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/28/14
MD 20720
956001

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/18/14
MD 20720
901572

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/13/14
MD 20720
849677

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/12/14
MD 20720
806224

Performant Financial Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/11/14
MD 20720
804325

Capital One
Closed with explanation (Not Timely)

Credit card
Other

4/11/14
MD 20720
804409

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/9/14
MD 20720
800356

Federal Bond and Collection Service, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/9/14
MD 20720
800359

TD Bank
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/2/14
MD 20720
789509

BB&T Financial
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

3/20/14
MD 20720
769710

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/12/14
MD 20720
757743

PNC Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/11/14
MD 20720
759958

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/26/14
MD 20720
686563

PNC Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/21/14
MD 20720
678521

Fix Media
Closed with explanation (Timely)

Payday loan
Can't contact lender

1/10/14
MD 20720
662575

21st Mortgage Corporation
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

12/16/13
MD 20720
635734

Capital One
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

12/15/13
MD 20720
634167

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/9/13
MD 20720
628936

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

12/5/13
MD 20720
622674

Ocwen
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

12/5/13
MD 20720
622743

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

12/2/13
MD 20720
616952

JPMorgan Chase
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

11/22/13
MD 20720
608711

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/8/13
MD 20720
590838

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/29/13
MD 20720
576194

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

10/21/13
MD 20720
564753

HSBC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

10/20/13
MD 20720
564154

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/15/13
MD 20720
528271

JPMorgan Chase
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/9/13
MD 20720
519993

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Other

9/8/13
MD 20720
518910

First Priority Financial, Inc.
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/29/13
MD 20720
510338

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

8/20/13
MD 20720
497144

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/20/13
MD 20720
497145

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/19/13
MD 20720
495041

Capital One
Closed with explanation (Not Timely)

Credit card
Customer service / Customer relations

8/19/13
MD 20720
495042

GE Capital Retail
Closed with monetary relief (Not Timely, Disputed)

Credit card
Customer service / Customer relations

7/23/13
MD 20720
464768

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Delinquent account

7/19/13
MD 20720
476038

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/13
MD 20720
459885

Nagle & Zaller, PC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Seized/Attempted to seize property)

6/23/13
MD 20720
440539

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/13
MD 20720
427340

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/29/13
MD 20720
419361

Pacific Union Financial, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/26/13
MD 20720
416740

Capital One
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

5/22/13
MD 20720
414212

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/10/13
MD 20720
403914

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

5/1/13
MD 20720
395896

Bank of America
Closed with explanation (Timely)

Credit card
Other fee

4/19/13
MD 20720
386709

BB&T Financial
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/19/13
MD 20720
386711

Specialized Loan Servicing LLC
Closed (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/12/13
MD 20720
381036

Southern Trust Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/8/13
MD 20720
376295

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/13/13
MD 20720
352098

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/13/13
MD 20720
352099

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/13/13
MD 20720
352100

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/7/13
MD 20720
345687

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/27/13
MD 20720
335326

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

2/27/13
MD 20720
336276

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/26/13
MD 20720
331640

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/25/13
MD 20720
331474

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/22/13
MD 20720
327725

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/20/13
MD 20720
322093

EverBank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/18/13
MD 20720
318951

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/11/13
MD 20720
314156

Capital One
Closed with explanation (Timely)

Credit card
Transaction issue

2/5/13
MD 20720
301672

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/31/13
MD 20720
280930

PNC Bank
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

1/29/13
MD 20720
268491

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/24/13
MD 20720
258980

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/17/13
MD 20720
242621

Bank of America
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/15/13
MD 20720
232006

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/7/12
MD 20720
205222

TD Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/3/12
MD 20720
201991

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/3/12
MD 20720
202129

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/15/12
MD 20720
191989

TD Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/5/12
MD 20720
184573

Pentagon FCU
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

11/5/12
MD 20720
187370

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/1/12
MD 20720
183498

Santander Consumer USA
Closed (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

10/31/12
MD 20720
182084

Discover
Closed with monetary relief (Timely)

Credit card
Billing statement

10/15/12
MD 20720
170184

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/12
MD 20720
164416

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

9/24/12
MD 20720
157791

Ocwen
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/17/12
MD 20720
153576

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/5/12
MA 20720
147062

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/26/12
MD 20720
141990

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/25/12
MD 20720
141864

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/1/12
MD 20720
128549

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

7/19/12
MD 20720
120527

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/8/12
MD 20720
113558

Bank of America
Closed with monetary relief (Timely)

Credit card
Balance transfer

6/14/12
MD 20720
101820

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

6/11/12
MD 20720
99341

Barclays
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

6/11/12
MD 20720
99356

OneWest Bank
Closed with explanation (Timely)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

5/29/12
MD 20720
87837

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/13/12
MD 20720
76872

Bank of America
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

5/3/12
MD 20720
70042

SunTrust Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/25/12
MD 20720
65195

Capital One
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

4/10/12
MD 20720
14179

Wells Fargo
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/21/12
MD 20720
37745

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/15/12
MD 20720
23672

JPMorgan Chase
Closed without relief (Timely)

Credit card
Closing/Cancelling account

1/26/12
MD 20720
17895

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/19/12
MD 20720
79557

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

1/15/12
MD 20720
13851

Capital One
Closed without relief (Timely, Disputed)

Credit card
Collection debt dispute

1/15/12
MD 20720
13852

Capital One
Closed without relief (Timely, Disputed)

Credit card
Collection debt dispute

1/15/12
MD 20720
13853

Capital One
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

128 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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80.85%$9 Million


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SUPER SUPPERS
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