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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/2/15
MD 20785
1401402

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/17/15
MD 20785
1379597

Equifax
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

5/6/15
MD 20785
1363272

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/27/15
MD 20785
1348885

Key 2 Recovery, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/7/15
MD 20785
1318991

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

4/1/15
MD 20785
1310821

Citibank
Closed with explanation (Timely)

Credit card
APR or interest rate

3/18/15
MD 20785
1289941

Frost-Arnett Company
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

3/12/15
MD 20785
1280339

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/20/15
MD 20785
1248586

Commonwealth Financial Systems, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

2/11/15
MD 20785
1236368

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/11/15
MD 20785
1236369

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/11/15
MD 20785
1236370

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/10/15
MD 20785
1233741

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/28/15
MD 20785
1214995

Medical Data Systems, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

1/15/15
MD 20785
1194448

Retrieval-Masters Creditors Bureau, Inc.
Closed (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not disclosed as an attempt to collect)

12/30/14
MD 20785
1175821

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

12/24/14
MD 20785
1170094

Bank of America
Closed with monetary relief (Timely)

Money transfers (International money transfer)
Money was not available when promised

12/15/14
MD 20785
1156556

Peroutka & Peroutka P.A.
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

12/5/14
MD 20785
1144982

Financial Management Solutions
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

12/4/14
MD 20785
1142041

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/25/14
MD 20785
1130200

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/9/14
MD 20785
1109358

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

10/19/14
MD 20785
1077105

Statebridge Company
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/1/14
MD 20785
1053648

Wells Fargo
Closed with monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

9/25/14
MD 20785
1044765

Citibank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

9/19/14
MD 20785
1035897

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/17/14
MD 20785
1032307

Commonwealth Financial Systems, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

9/17/14
MD 20785
1033108

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/5/14
MD 20785
969763

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/4/14
MD 20785
967782

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/4/14
MD 20785
967989

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/4/14
MD 20785
968355

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

8/4/14
MD 20785
968364

RS Clark and Associates, Inc.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

8/1/14
MD 20785
964394

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/30/14
MD 20785
961426

Bank of America
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

7/22/14
MD 20785
947955

USAA Savings
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/21/14
MD 20785
946897

M&T Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/19/14
MD 20785
945199

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

7/16/14
MD 20785
939996

Generation Mortgage
Closed with explanation (Not Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

7/10/14
MD 20785
932736

Flagstar Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/8/14
MD 20785
928604

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/8/14
MD 20785
928692

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/1/14
MD 20785
919294

Primary Financial Services L.L.C.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted me after I asked not to)

6/23/14
MD 20785
908202

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/19/14
MD 20785
903449

Weinstock, Friedman, & Friedman, P.A.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Indicated shouldn't respond to lawsuit)

6/13/14
MD 20785
893805

Credit Protection Association, L.P.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

6/5/14
MD 20785
882788

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/5/14
MD 20785
883171

Santander Consumer USA
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

6/1/14
MD 20785
876155

CIT Bank National Association
Closed with explanation (Not Timely)

Mortgage (Reverse mortgage)
Credit decision / Underwriting

5/20/14
MD 20785
861955

Statebridge Company
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/18/14
MD 20785
815566

Retrieval-Masters Creditors Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/8/14
MD 20785
799452

BB&T Financial
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/7/14
MD 20785
796316

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/7/14
MD 20785
797310

BMW Financial Services
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

3/28/14
MD 20785
784505

OneWest Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/14
MD 20785
772593

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/19/14
MD 20785
765559

Financial Asset Resolution, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/18/14
MD 20785
762183

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

3/15/14
MD 20785
760444

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/14
MD 20785
762184

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/10/14
MD 20785
751204

OneWest Bank
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

3/7/14
MD 20785
749260

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/25/14
MD 20785
730643

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/9/14
MD 20785
705903

Oxford Law, LLC
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/5/14
MD 20785
711251

Zarvad III S.A.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

1/31/14
MD 20785
696481

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/14
MD 20785
692805

HSBC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/17/14
MD 20785
675825

Lendmark Financial Services, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/12/13
MD 20785
631325

BB&T Financial
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/11/13
MD 20785
632271

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

11/23/13
MD 20785
610140

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/15/13
MD 20785
600165

Capital One
Closed with monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/14/13
MD 20785
598348

Gryphon Corp
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

11/12/13
MD 20785
594820

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/7/13
MD 20785
589602

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

10/30/13
MD 20785
578467

Citibank
Closed with non-monetary relief (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/3/13
MD 20785
551470

M&T Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/1/13
MD 20785
509964

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

8/5/13
MD 20785
481127

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/24/13
MD 20785
440762

M&T Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/11/13
MD 20785
429851

Citibank
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/23/13
MD 20785
414701

OneWest Bank
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

5/23/13
MD 20785
415585

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/11/13
MD 20785
380287

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/7/13
MD 20785
376049

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/22/13
MD 20785
363328

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

2/24/13
MD 20785
329182

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/6/13
MD 20785
305455

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/13
MD 20785
259063

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/18/13
MD 20785
244988

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/18/13
MD 20785
249056

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/12/12
MD 20785
209860

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/5/12
MD 20785
203948

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

11/15/12
MD 20785
191561

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/12/12
MD 20785
188963

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

10/25/12
MD 20785
178214

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/12
MD 20785
173084

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/5/12
MD 20785
166789

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

10/5/12
MD 20785
166790

Capital One
Closed with explanation (Timely)

Credit card
Credit reporting

10/4/12
MD 20785
165441

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

10/3/12
MD 20785
165160

M&T Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/26/12
MD 20785
159924

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

9/20/12
MD 20785
156939

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/20/12
MD 20785
156965

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/12
MD 20785
150601

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/30/12
MD 20785
145101

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/19/12
MD 20785
137963

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/9/12
MD 20785
133199

TD Bank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/6/12
MD 20785
130585

Capital One
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

7/23/12
MD 20785
122757

Bogman, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/15/12
MD 20785
117124

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/21/12
MD 20785
106269

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

6/17/12
MD 20785
102847

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

6/17/12
MD 20785
102849

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

5/11/12
MD 20785
37471

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

4/22/12
MD 20785
62999

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/12/12
MD 20785
81397

Seterus
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/2/12
MD 20785
43357

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/29/12
MD 20785
42667

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/22/12
MD 20785
37474

Green Tree Servicing, LLC
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/20/12
MD 20785
37473

Bank of America
Closed without relief (Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

3/14/12
MD 20785
17536

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/11/12
MD 20785
33589

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Credit reporting

2/17/12
MD 20785
24655

HSBC
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/30/12
MD 20785
9346

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/23/12
MD 20785
16047

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

1/12/12
MD 20785
13061

Flagstar Bank
Closed without relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/8/12
MD 20785
11423

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/5/12
MD 20785
10102

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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