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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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198 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/4/15
MD 20874
1406904

NVR Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/2/15
MD 20874
1403340

Wells Fargo
In progress (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

6/1/15
MD 20874
1400731

Ocwen
Closed (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

5/26/15
MD 20874
1391275

Bank of America
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

5/24/15
MD 20874
1390501

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/24/15
MD 20874
1390599

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/24/15
MD 20874
1390600

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/21/15
MD 20874
1386213

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/19/15
MD 20874
1382214

Wells Fargo
Closed with monetary relief (Timely, Disputed)

Credit card
Billing disputes

5/19/15
MD 20874
1382215

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Making/receiving payments, sending money

5/14/15
MD 20874
1375129

GE Capital Retail
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/13/15
MD 20874
1373945

North American Credit Services
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

5/13/15
MD 20874
1373946

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/13/15
MD 20874
1373947

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

4/23/15
MD 20874
1345152

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

4/21/15
MD 20874
1339029

Discover
In progress (Timely)

Credit card
Credit card protection / Debt protection

4/21/15
MD 20874
1340592

PNC Bank
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/19/15
MD 20874
1336374

Wells Fargo
In progress (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

4/16/15
MD 20874
1333924

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

4/8/15
MD 20874
1320627

Citibank
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/8/15
MD 20874
1321419

ProCollect, Inc
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/7/15
MD 20874
1318557

Seterus
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/7/15
MD 20874
1320085

Genesis Lending
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/6/15
MD 20874
1316597

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/6/15
MD 20874
1317904

FirstSource Advantage, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

4/6/15
MD 20874
1317905

Capital One
In progress (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

4/1/15
MD 20874
1311022

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/31/15
MD 20874
1308683

Stonegate Mortgage Corporation
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/30/15
MD 20874
1306413

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/26/15
MD 20874
1303201

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/26/15
MD 20874
1303202

PayPal
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/26/15
MD 20874
1303203

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/25/15
MD 20874
1302034

BWW Law Group, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/1/15
MD 20874
1262284

GE Capital Retail
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/26/15
MD 20874
1258655

PNC Bank
Closed with monetary relief (Timely)

Money transfers (International money transfer)
Money was not available when promised

2/20/15
MD 20874
1250777

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/18/15
MD 20874
1244806

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/17/15
MD 20874
1242152

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/9/15
MD 20874
1231513

Capital One
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/6/15
MD 20874
1229670

GE Capital Retail
Closed with monetary relief (Timely, Disputed)

Credit card
Billing disputes

2/5/15
MD 20874
1226284

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/22/15
MD 20874
1204554

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

12/11/14
MD 20874
1153021

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

12/5/14
MD 20874
1144990

National Education Servicing, LLC
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/1/14
MD 20874
1136745

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/10/14
MD 20874
1109866

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/6/14
MD 20874
1105158

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/6/14
MD 20874
1105159

CAC Financial Corp
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

11/3/14
MD 20874
1099478

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Other

11/3/14
MD 20874
1100110

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/29/14
MD 20874
1091223

PayPal
Closed with explanation (Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Money was not available when promised

10/25/14
MD 20874
1086969

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/16/14
MD 20874
1073051

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/15/14
MD 20874
1072566

GE Capital Retail
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

10/8/14
MD 20874
1062623

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/17/14
MD 20874
1033479

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/28/14
MD 20874
1006208

PNC Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

8/27/14
MD 20874
1003171

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/22/14
MD 20874
998323

Commonwealth Financial Systems, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

8/19/14
MD 20874
990663

Bank of America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/13/14
MD 20874
982579

PNC Bank
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/5/14
MD 20874
969059

SunTrust Bank
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

8/4/14
MD 20874
966439

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/28/14
MD 20874
957924

BB&T Financial
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

7/18/14
MD 20874
943276

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/18/14
MD 20874
943815

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/18/14
MD 20874
943816

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/14/14
MD 20874
934831

Red Rock Tribal Lending
Closed with explanation (Not Timely)

Payday loan
Charged fees or interest I didn't expect

7/14/14
MD 20874
936438

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/11/14
MD 20874
932905

BB&T Financial
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/1/14
MD 20874
918711

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/26/14
MD 20874
913437

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/24/14
MD 20874
908618

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/24/14
MD 20874
908620

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/20/14
MD 20874
905042

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/17/14
MD 20874
899218

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/13/14
MD 20874
894384

Selene Finance
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/12/14
MD 20874
891524

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/11/14
MD 20874
891629

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/9/14
MD 20874
887101

U.S. Bancorp
Closed with explanation (Not Timely, Disputed)

Credit card
Balance transfer

6/5/14
MD 20874
881998

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/3/14
MD 20874
878055

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/30/14
MD 20874
875659

BB&T Financial
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/29/14
MD 20874
874160

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/27/14
MD 20874
869589

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/23/14
MD 20874
867027

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/22/14
MD 20874
865745

PNC Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/12/14
MD 20874
849047

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/6/14
MD 20874
839380

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/5/14
MD 20874
837157

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/2/14
MD 20874
835368

Wells Fargo
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/1/14
MD 20874
833578

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/30/14
MD 20874
832985

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/29/14
MD 20874
830263

Early Warning Services, LLC
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

4/25/14
MD 20874
824939

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/9/14
MD 20874
801298

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/8/14
MD 20874
799967

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/5/14
MD 20874
795486

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

3/31/14
MD 20874
785607

Suburban Credit Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/27/14
MD 20874
780727

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/14
MD 20874
772705

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/20/14
MD 20874
770692

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/14
MD 20874
771047

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/19/14
MD 20874
765046

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/19/14
MD 20874
765599

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/18/14
MD 20874
762590

PNC Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/10/14
MD 20874
752263

Enova International, Inc.
Closed with explanation (Timely)

Payday loan
Payment to acct not credited

3/10/14
MD 20874
753670

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/6/14
MD 20874
746674

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit monitoring or identity protection (Billing dispute)

3/6/14
MD 20874
747413

Fay Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/3/14
MD 20874
741286

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

3/3/14
MD 20874
741287

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/21/14
MD 20874
724864

Capital One
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

2/11/14
MD 20874
709373

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/7/14
MD 20874
703002

Data and Contact Management Solutions, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/6/14
MD 20874
701062

Discover
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/5/14
MD 20874
710710

Citibank
Closed with monetary relief (Timely)

Credit card
Billing statement

2/4/14
MD 20874
710305

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/30/14
MD 20874
692252

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/16/14
MD 20874
672561

JPMorgan Chase
Closed (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/10/14
MD 20874
663328

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

12/16/13
MD 20874
636485

Capital One
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/14/13
MD 20874
634084

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

12/14/13
MD 20874
634085

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

12/4/13
MD 20874
620937

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/24/13
MD 20874
610349

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/22/13
MD 20874
608405

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/8/13
MD 20874
592243

Ocwen
Closed (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

10/31/13
MD 20874
580344

American Collections Enterprise, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

10/22/13
MD 20874
566949

Susquehanna Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/6/13
MD 20874
553713

TD Bank
Closed with monetary relief (Not Timely)

Credit card
Late fee

10/2/13
MD 20874
551037

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

9/26/13
MD 20874
544259

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/13/13
MD 20874
527216

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

8/14/13
MD 20874
489725

SunTrust Bank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/9/13
MD 20874
486255

Capital Management Services, LP
Closed (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

8/9/13
MD 20874
486256

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/8/13
MD 20874
482711

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/8/13
MD 20874
483593

Barclays
Closed with explanation (Timely)

Credit card
Billing disputes

8/2/13
MD 20874
472587

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/31/13
MD 20874
471251

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/31/13
MD 20874
471599

M&T Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/29/13
MD 20874
468739

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/29/13
MD 20874
468740

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/21/13
MD 20874
467465

Capital One
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

7/17/13
MD 20874
459916

Prospect Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Settlement process and costs

7/8/13
MD 20874
451133

Bank of America
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

6/19/13
MD 20874
438864

BB&T Financial
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/12/13
MD 20874
430293

Discover
Closed with explanation (Timely)

Credit card
Balance transfer

5/8/13
MD 20874
402134

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/22/13
MD 20874
388596

SunTrust Bank
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/18/13
MD 20874
386168

EverBank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/18/13
MD 20874
386169

Capital One
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/29/13
MD 20874
369100

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/6/13
MD 20874
343547

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

2/15/13
MD 20874
318521

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Credit decision / Underwriting

2/13/13
MD 20874
315347

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

2/13/13
MD 20874
316555

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
MD 20874
312123

Discover
Closed with explanation (Timely)

Credit card
Rewards

2/7/13
MD 20874
308417

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/21/12
MD 20874
217101

TD Bank
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

12/4/12
MD 20874
203766

MetLife Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/30/12
MD 20874
201488

Amerisave
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/16/12
MD 20874
192929

Statebridge Company
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/14/12
MD 20874
190522

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

11/13/12
MD 20874
189918

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/11/12
MD 20874
188834

Capital One
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

11/4/12
MD 20874
184551

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/4/12
MD 20874
184554

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/24/12
MD 20874
177944

Amex
Closed with explanation (Timely)

Credit card
Billing statement

10/17/12
MD 20874
173031

Navient
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/4/12
MD 20874
166095

AES/PHEAA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

9/6/12
MD 20874
148035

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/23/12
MD 20874
140980

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/22/12
MD 20874
140272

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/17/12
MD 20874
137687

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/3/12
MD 20874
129565

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/2/12
MD 20874
128946

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/31/12
MD 20874
128109

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/26/12
MD 20874
125321

Discover
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

7/23/12
MD 20874
122415

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/16/12
MD 20874
118150

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/26/12
MD 20874
108663

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/22/12
MD 20874
107006

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/21/12
MD 20874
105292

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

6/15/12
MD 20874
102697

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

6/11/12
MD 20874
99124

M&T Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/8/12
MD 20874
97385

Amex
Closed with explanation (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

6/8/12
MD 20874
97523

E*Trade Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/7/12
MD 20874
97384

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Credit card
Credit line increase/decrease

6/1/12
MD 20874
91596

LoanDepot
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/15/12
MD 20874
78809

MetLife Bank
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/12
MD 20874
75542

Capital One
Closed without relief (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/30/12
MD 20874
67624

SunTrust Bank
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/20/12
MD 20874
62541

SunTrust Bank
Closed with monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/4/12
MD 20874
44191

Navient
Closed with non-monetary relief (Timely, Disputed)

Student loan (Non-federal student loan)
Problems when you are unable to pay

2/28/12
MD 20874
27881

Bank of America
Closed with relief (Timely)

Credit card
Payoff process

2/6/12
MD 20874
20933

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Closing/Cancelling account

198 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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