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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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131 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/26/15
MD 20906
1391429

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/26/15
MD 20906
1391430

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/26/15
MD 20906
1391431

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/26/15
MD 20906
1393177

National Asset processing LLC
Untimely response (Not Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

4/30/15
MD 20906
1353966

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/16/15
MD 20906
1333785

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/16/15
MD 20906
1333786

EOS Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/7/15
MD 20906
1319759

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/1/15
MD 20906
1311641

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Prepaid card (General purpose card)
Unauthorized transactions/trans. issues

3/28/15
MD 20906
1305977

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/16/15
MD 20906
1285071

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/9/15
MD 20906
1273825

USAA Savings
In progress (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/18/15
MD 20906
1245594

PNC Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/10/15
MD 20906
1235180

PHH Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/26/15
MD 20906
1210812

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/12/15
MD 20906
1190788

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

12/30/14
MD 20906
1174834

FCN Catalogue & Equipment, Inc.
Untimely response (Not Timely)

Payday loan
Charged fees or interest I didn't expect

12/9/14
MD 20906
1148376

Santander Bank US
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

12/9/14
MD 20906
1149289

M&T Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/19/14
MD 20906
1130105

Bank of America
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/6/14
MD 20906
1106655

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/3/14
MD 20906
1099432

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/1/14
MD 20906
1097229

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

10/30/14
MD 20906
1094517

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

10/28/14
MD 20906
1087327

Capital One
Closed with monetary relief (Timely)

Credit card
Billing disputes

10/27/14
MD 20906
1090043

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

10/25/14
MD 20906
1086853

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/23/14
MD 20906
1083795

BMW Financial Services
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

10/10/14
MD 20906
1066583

Ocwen
Closed with explanation (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

10/3/14
MD 20906
1056412

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

9/24/14
MD 20906
1043561

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/23/14
MD 20906
1041581

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/22/14
MD 20906
1040316

TransUnion
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

9/22/14
MD 20906
1040317

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/16/14
MD 20906
1030048

BB&T Financial
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

9/15/14
MD 20906
1028094

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

9/15/14
MD 20906
1028095

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

9/15/14
MD 20906
1028096

Experian
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

9/14/14
MD 20906
1028183

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/11/14
MD 20906
1024844

SunTrust Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/6/14
MD 20906
1017656

PNC Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/19/14
MD 20906
990562

M&T Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/18/14
MD 20906
988944

SunTrust Bank
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/6/14
MD 20906
972405

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/1/14
MD 20906
965150

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Rewards

7/15/14
MD 20906
937465

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/14/14
MD 20906
935724

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/14/14
MD 20906
935725

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/14/14
MD 20906
935726

Bank of America
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/7/14
MD 20906
925683

BankUnited
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/27/14
MD 20906
915838

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/25/14
MD 20906
913963

Second Round Limited Partnership
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/3/14
MD 20906
878999

Experian
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/1/14
MD 20906
876046

Ocwen
Closed with explanation (Not Timely, Disputed)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/15/14
MD 20906
854032

Asset Recovery Solutions, LLC
Closed (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

4/14/14
MD 20906
808881

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Transaction issue

4/3/14
MD 20906
793230

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/27/14
MD 20906
781841

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/24/14
MD 20906
776045

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/20/14
MD 20906
771094

PNC Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

2/13/14
MD 20906
712199

Wells Fargo
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/9/14
MD 20906
705021

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

2/9/14
MD 20906
705022

Citibank
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

1/22/14
MD 20906
679801

Mercantile Adjustment Bureau, LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

1/22/14
MD 20906
680655

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

12/30/13
MD 20906
650271

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/11/13
MD 20906
631122

M&T Bank
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Problems caused by my funds being low

11/16/13
MD 20906
600888

Bank of America
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Improper contact or sharing of info (Contacted me after I asked not to)

11/14/13
MD 20906
599232

Amex
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

11/13/13
MD 20906
595224

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/8/13
MD 20906
590900

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/6/13
MD 20906
587667

Dynamic Recovery Solutions, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

10/23/13
MD 20906
568151

Citibank
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

10/22/13
MD 20906
566146

Citibank
Closed with explanation (Not Timely)

Credit card
Billing disputes

10/21/13
MA 20906
565526

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/7/13
MD 20906
553909

American Honda Finance Corporation
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle lease)
Taking out the loan or lease

9/25/13
MD 20906
542057

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/23/13
MD 20906
538057

Citibank
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

9/18/13
MD 20906
533730

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Fraud or scam

9/16/13
MD 20906
529560

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/13/13
MD 20906
527553

M&T Bank
Closed with explanation (Not Timely)

Money transfers (Domestic (US) money transfer)
Fraud or scam

8/27/13
MD 20906
505440

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

8/21/13
MD 20906
499572

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/21/13
MD 20906
499618

Discover
Closed with monetary relief (Timely)

Credit card
Billing disputes

8/19/13
MD 20906
496131

Barclays
Closed with explanation (Timely)

Credit card
Overlimit fee

8/13/13
MD 20906
493249

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/8/13
MD 20906
483136

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/6/13
MD 20906
481477

Wells Fargo
Closed with monetary relief (Not Timely, Disputed)

Credit card
Advertising and marketing

7/12/13
MD 20906
458007

First American Title Insurance Company
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

5/29/13
MD 20906
420707

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/28/13
MD 20906
417590

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

5/22/13
MD 20906
413345

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

5/20/13
MD 20906
410837

Capital One
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

5/13/13
MD 20906
405825

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

4/16/13
MD 20906
383978

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/14/13
MD 20906
381571

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/1/13
MA 20906
370869

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/26/13
MD 20906
364169

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/13/13
MD 20906
353543

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/15/13
MD 20906
318247

Capital One
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/13/13
MD 20906
316292

Capital One
Closed with explanation (Timely)

Credit card
Collection practices

2/12/13
MD 20906
314784

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/13
MD 20906
272541

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/17/13
MD 20906
247191

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
MD 20906
238169

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

1/11/13
MD 20906
228582

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/3/13
MD 20906
221624

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/15/12
MD 20906
192203

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/12/12
MD 20906
170917

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

9/27/12
MD 20906
161195

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

9/20/12
MD 20906
156852

Navy FCU
Closed with non-monetary relief (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

8/8/12
MD 20906
131477

M&T Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

8/7/12
MD 20906
131418

Synovus Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/6/12
MD 20906
130041

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
Other

8/1/12
MD 20906
128595

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/30/12
MD 20906
126800

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/24/12
MD 20906
122810

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/17/12
MD 20906
118375

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/17/12
MD 20906
119078

Capital One
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/22/12
MD 20906
106003

Capital One
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/18/12
MD 20906
103545

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/8/12
MD 20906
97892

Capital One
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/25/12
MD 20906
87691

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/17/12
MD 20906
68303

GE Capital Retail
Closed with relief (Timely)

Credit card
Payoff process

5/17/12
MD 20906
80974

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/30/12
MD 20906
68078

ACS Education Services
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

4/25/12
MD 20906
38417

HSBC
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/28/12
MD 20906
42374

Capital One
Closed without relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

3/28/12
MD 20906
82011

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Other

2/24/12
MD 20906
26541

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/3/12
MD 20906
20419

Capital One
Closed with relief (Timely)

Credit card
Customer service / Customer relations

131 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
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94.12%$4 Million


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81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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SUPER SUPPERS
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