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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/1/15
NC 28216
1401755

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/29/15
NC 28216
1397205

Citibank
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/15/15
NC 28216
1377136

BankUnited
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/15
NC 28216
1377138

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/15
NC 28216
1377139

Brock & Scott, PLLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/15
NC 28216
1371829

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

4/29/15
NC 28216
1353464

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/22/15
NC 28216
1340947

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/14/15
NC 28216
1328543

SunTrust Bank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/6/15
NC 28216
1316851

State Employee's Credit Union
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/26/15
NC 28216
1301685

Quicken Loans
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/20/15
NC 28216
1293082

LoanDepot
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/5/15
NC 28216
1270487

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/26/15
NC 28216
1257950

Springleaf Finance Corporation
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/9/15
NC 28216
1232230

JPMorgan Chase
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/26/15
NC 28216
1210143

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/26/15
NC 28216
1210369

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/26/15
NC 28216
1210372

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/26/15
NC 28216
1210373

National Credit Systems,Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/26/15
NC 28216
1211334

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/9/15
NC 28216
1187749

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/22/14
NC 28216
1167347

Ally Financial Inc.
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

12/19/14
NC 28216
1163870

PNC Bank
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/17/14
NC 28216
1160583

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

12/9/14
NC 28216
1149196

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

11/19/14
NC 28216
1131891

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

11/13/14
NC 28216
1115668

Wells Fargo
Closed with non-monetary relief (Not Timely)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

11/13/14
NC 28216
1116305

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/11/14
NC 28216
1111730

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/11/14
NC 28216
1111731

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/11/14
NC 28216
1111732

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/11/14
NC 28216
1111729

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/11/14
NC 28216
1111733

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

11/7/14
NC 28216
1108155

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

11/4/14
NC 28216
1101122

PayPal
Closed with non-monetary relief (Timely)

Prepaid card (Mobile wallet)
Managing, opening, or closing account

11/3/14
NC 28216
1099238

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/2/14
NC 28216
1097668

Experian
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

11/2/14
NC 28216
1097666

Westlake Services, LLC
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

10/28/14
NC 28216
1091199

Flagstar Bank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/16/14
NC 28216
1074783

GE Capital Retail
Closed with non-monetary relief (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

10/15/14
NC 28216
1071674

First Credit Services Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

10/10/14
NC 28216
1066341

BB&T Financial
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/10/14
NC 28216
1066847

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/7/14
NC 28216
1061216

Flagstar Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/6/14
NC 28216
1059635

National Commercial Services, Inc
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/24/14
NC 28216
1044216

Citibank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

9/11/14
NC 28216
1024079

Experian
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

9/11/14
NC 28216
1024080

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

9/11/14
NC 28216
1024081

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

8/31/14
NC 28216
1008952

Citibank
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

8/29/14
NC 28216
1008071

Capital One
Closed with monetary relief (Timely)

Credit card
Payoff process

8/11/14
NC 28216
977622

Citibank
Closed with monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/7/14
NC 28216
972846

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

7/28/14
NC 28216
956163

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Delinquent account

7/10/14
NC 28216
932013

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

6/11/14
NC 28216
890859

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/14
NC 28216
879514

ACE Cash Express Inc.
Closed with explanation (Not Timely)

Payday loan
Can't contact lender

5/23/14
NC 28216
866350

BOC LLC
Closed (Not Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt is not mine)

5/21/14
NC 28216
863523

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/14
NC 28216
849365

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/2/14
NC 28216
836015

Bank of America
Closed with explanation (Not Timely)

Credit card
Other

4/16/14
NC 28216
810820

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

4/15/14
NC 28216
810068

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/15/14
NC 28216
810125

Wells Fargo
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

4/7/14
NC 28216
798273

Williams & Fudge, Inc
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Improper contact or sharing of info (Contacted employer after asked not to)

3/27/14
NC 28216
780678

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/17/14
NC 28216
761054

Mercantile Adjustment Bureau, LLC
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Used obscene/profane/abusive language)

3/6/14
NC 28216
752095

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/28/14
NC 28216
739331

Quicken Loans
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/26/14
NC 28216
733745

MNE Services, Inc
Closed with non-monetary relief (Timely)

Payday loan
Charged fees or interest I didn't expect

2/26/14
NC 28216
734411

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/19/14
NC 28216
722394

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

2/14/14
NC 28216
714137

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/13/14
NC 28216
713085

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/10/14
NC 28216
707375

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/9/14
NC 28216
704871

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/6/14
NC 28216
702211

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

2/2/14
NC 28216
695741

PNC Bank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/30/14
MI 28216
694108

Northway Broker Ltd.
Closed with explanation (Timely)

Debt collection (Payday loan)
Disclosure verification of debt (Not disclosed as an attempt to collect)

1/28/14
NC 28216
689999

Account Discovery Systems, LLC
Closed with explanation (Timely)

Debt collection (Auto)
Communication tactics (Threatened to take legal action)

1/26/14
NC 28216
685866

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/22/14
NC 28216
679308

M&T Bank
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/21/14
NC 28216
678298

M&T Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/16/14
NC 28216
672708

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/10/14
NC 28216
664452

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/6/14
NC 28216
655452

Capital One
Closed with non-monetary relief (Timely)

Credit card
Credit line increase/decrease

12/31/13
NC 28216
650684

SN SERVICING CORPORATION
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/26/13
NC 28216
645476

Commonwealth Financial Systems, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/19/13
NC 28216
639327

Ocwen
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/3/13
NC 28216
620348

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Other

11/20/13
NC 28216
605833

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/18/13
NC 28216
601943

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

11/4/13
NC 28216
585114

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/16/13
NC 28216
559948

Fifth Third Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/8/13
NC 28216
554849

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/3/13
NC 28216
551850

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

9/26/13
NC 28216
543441

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/17/13
NC 28216
530207

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/26/13
NC 28216
501741

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/16/13
NC 28216
493499

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/10/13
NC 28216
486470

I.C. System, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

6/27/13
NC 28216
445418

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/10/13
NC 28216
427728

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/20/13
NC 28216
410041

Fifth Third Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/13
NC 28216
401574

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/16/13
NC 28216
383035

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

4/15/13
NC 28216
381661

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/10/13
NC 28216
379384

AES/PHEAA
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

3/28/13
NC 28216
367639

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/22/13
NC 28216
362844

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/28/13
NC 28216
337452

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/22/13
NC 28216
327087

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/6/13
NC 28216
306023

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/30/13
NC 28216
275862

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/14/13
NC 28216
231794

Capital One
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

1/12/13
28216
229356

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/8/13
NC 28216
224161

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/2/13
NC 28216
218534

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

12/6/12
NC 28216
205084

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/30/12
NC 28216
201003

Fifth Third Bank
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

10/18/12
NC 28216
173970

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/16/12
NC 28216
170138

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/23/12
NC 28216
157741

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/30/12
NC 28216
126681

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

7/24/12
NC 28216
123643

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/11/12
NC 28216
99118

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

4/16/12
NC 28216
58413

Wells Fargo
Closed without relief (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

1/16/12
NC 28216
13902

Seterus
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/11/12
NC 28216
13402

RBS Citizens
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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JUST-A-BUCK
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EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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80.00%$2 Million


BLOCKBUSTER VIDEO
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SUPER SUPPERS
76.92%$1 Million


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