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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/11/15
GA 30013
1561010

Portfolio Recovery Associates, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

6/5/15
GA 30013
1409433

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/15
GA 30013
1405423

Statebridge Company
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/26/15
GA 30013
1390882

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/26/15
GA 30013
1392704

M&T Bank
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/26/15
GA 30013
1393347

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/20/15
GA 30013
1386182

EverBank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/14/15
GA 30013
1376852

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/15
GA 30013
1364389

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/28/15
GA 30013
1349800

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/22/15
GA 30013
1342707

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/16/15
GA 30013
1334446

TMX Finance LLC
Closed with explanation (Timely)

Payday loan
Payment to acct not credited

4/6/15
GA 30013
1318786

M&T Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/26/15
GA 30013
1301684

State Home Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/17/15
GA 30013
1286202

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/10/15
GA 30013
1275405

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/7/15
GA 30013
1274964

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/24/15
GA 30013
1255073

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/12/15
GA 30013
1236998

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/11/15
GA 30013
1235845

SunTrust Bank
Closed with explanation (Timely)

Credit card
Late fee

1/28/15
GA 30013
1213226

Seterus
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/28/15
GA 30013
1213759

Darnel Quick Recovery, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

1/10/15
GA 30013
1189513

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

12/23/14
GA 30013
1167987

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

12/23/14
GA 30013
1167988

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

12/19/14
GA 30013
1164183

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

12/15/14
GA 30013
1156025

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/1/14
GA 30013
1137422

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/17/14
GA 30013
1118967

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

11/17/14
GA 30013
1120558

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/9/14
GA 30013
1065757

Capital One
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

8/29/14
GA 30013
1007285

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/25/14
GA 30013
998627

Sun West Mortgage Company, Inc.
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/19/14
GA 30013
992520

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

8/14/14
GA 30013
983670

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/14
GA 30013
979658

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/14
GA 30013
979659

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/29/14
GA 30013
959374

Enhanced Acquisitions, LLC
Closed with explanation (Not Timely)

Payday loan
Received a loan I didn't apply for

7/28/14
GA 30013
956011

M&T Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/24/14
GA 30013
951386

Round Point Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/24/14
GA 30013
951674

National Credit Systems,Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/17/14
GA 30013
942606

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/16/14
GA 30013
940739

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/14
GA 30013
937907

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/3/14
GA 30013
922831

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/28/14
GA 30013
915884

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/25/14
GA 30013
911167

State Collection Service, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

6/23/14
GA 30013
906515

Cawley & Bergmann, LLP
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/9/14
GA 30013
887360

1st Franklin Financial Corporation
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened to sue on too old debt)

6/2/14
GA 30013
877203

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

5/29/14
GA 30013
872634

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Other

5/28/14
GA 30013
870215

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/28/14
GA 30013
870535

National Credit Systems,Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

5/23/14
GA 30013
865852

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/16/14
GA 30013
856278

World Recovery Service, LLC
Untimely response (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

5/14/14
GA 30013
851873

Fay Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/14
GA 30013
851874

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/22/14
GA 30013
820979

Stellar Recovery Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/21/14
GA 30013
816994

SunTrust Bank
Closed with monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/18/14
GA 30013
815938

Statebridge Company
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/16/14
GA 30013
810658

EverBank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/6/14
GA 30013
746196

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/6/14
GA 30013
747398

Apelles, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/25/14
GA 30013
732232

CashCall, Inc.
Closed with explanation (Timely, Disputed)

Payday loan
Charged fees or interest I didn't expect

2/20/14
GA 30013
722197

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/18/14
GA 30013
718551

PNC Bank
Closed with monetary relief (Timely)

Credit card
Billing statement

2/3/14
GA 30013
697375

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/1/14
GA 30013
695660

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

1/21/14
GA 30013
676721

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/16/14
GA 30013
672497

Universal Fidelity LP
Closed (Timely)

Debt collection
Improper contact or sharing of info (Contacted employer after asked not to)

1/10/14
GA 30013
662680

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/7/14
GA 30013
657375

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/20/13
GA 30013
640041

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/18/13
GA 30013
642141

Wells Fargo
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Indicated committed crime not paying)

12/11/13
GA 30013
629817

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

12/10/13
GA 30013
628548

Marauder Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

12/5/13
GA 30013
623426

Carrington Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/2/13
GA 30013
617519

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/25/13
GA 30013
610894

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/22/13
GA 30013
610112

Citibank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

10/22/13
GA 30013
566939

EverBank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/25/13
GA 30013
544474

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/24/13
GA 30013
466593

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/27/13
GA 30013
445425

Citibank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/20/13
GA 30013
436842

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/20/13
GA 30013
439114

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/12/13
GA 30013
430726

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/7/13
GA 30013
426604

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/7/13
GA 30013
426605

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/23/13
GA 30013
415320

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/20/13
GA 30013
411723

Amex
Closed with monetary relief (Timely)

Credit card
Collection debt dispute

4/30/13
GA 30013
394783

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/26/13
GA 30013
365851

Wells Fargo
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/19/13
GA 30013
360038

ACS Education Services
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

2/26/13
GA 30013
332551

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Rewards

1/23/13
GA 30013
256256

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/10/13
GA 30013
227848

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/13/12
GA 30013
209760

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

12/5/12
GA 30013
202815

GE Capital Retail
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/1/12
GA 30013
201607

Citibank
Closed with explanation (Timely)

Credit card
APR or interest rate

11/16/12
GA 30013
192313

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

11/7/12
GA 30013
186137

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/6/12
GA 30013
184810

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/5/12
GA 30013
184809

Capital One
Closed with monetary relief (Timely, Disputed)

Credit card
Other

11/5/12
GA 30013
184954

JPMorgan Chase
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/17/12
GA 30013
172281

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/17/12
GA 30013
173020

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/20/12
GA 30013
156667

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/12
GA 30013
128019

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/23/12
GA 30013
122650

Capital One
Closed with monetary relief (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/9/12
GA 30013
114426

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Savings account)
Problems caused by my funds being low

7/8/12
GA 30013
113517

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/22/12
GA 30013
106818

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/22/12
GA 30013
78850

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/21/12
GA 30013
27

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/17/12
GU 30013
44071

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/17/12
GA 30013
78849

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/2/12
GA 30013
69335

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/30/12
GA 30013
70608

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/19/12
GA 30013
63020

SunTrust Bank
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/9/12
GA 30013
39571

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

4/3/12
GA 30013
82139

Citibank
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/26/12
GA 30013
41346

U.S. Bancorp
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/12
GA 30013
26703

USAA Savings
Untimely response (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

1/6/12
GA 30013
10676

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/22/11
GA 30013
4697

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/22/11
GA 30013
4698

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/22/11
GA 30013
7694

Bank of America
Closed without relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/1/11
GA 30013
2302

Flagstar Bank
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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SUPER SUPPERS
76.92%$1 Million


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