click to close video player (or press 'escape' key)
MAP Resources Near You

LOCATE
Enter your zip code to find local SBA offices, and how government money has reached your neighborhood.
Banks' Consumer Complaints

Notice: Undefined index: zipRange in /var/www/html/inc-apis.php on line 173
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
Zip Code:
State:
Product:
Response:
Extras:
Company/
Keywords:
SEARCH
Share With:
Subject Line:
Email Body:
130 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/3/15
GA 30040
1404506

Google Inc.
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

6/1/15
GA 30040
1399817

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not disclosed as an attempt to collect)

5/27/15
GA 30040
1393999

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/26/15
GA 30040
1393292

Premium Asset Services, LLC
In progress (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

5/19/15
GA 30040
1383542

PayPal
Closed with explanation (Timely)

Credit card
Billing disputes

5/18/15
GA 30040
1380472

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Transaction issue

5/3/15
GA 30040
1358051

Credence Resource Management, LLC
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

4/22/15
GA 30040
1341088

Regions
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/21/15
GA 30040
1339798

Stellar Recovery Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/7/15
GA 30040
1318319

JPMorgan Chase
In progress (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

4/5/15
GA 30040
1316127

U.S. Bancorp
Closed with non-monetary relief (Timely)

Credit card
Advertising and marketing

3/25/15
GA 30040
1301342

Harris & Harris, Ltd.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/16/15
GA 30040
1286071

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/15/15
GA 30040
1283651

Amsher Collection Services, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

3/15/15
GA 30040
1283923

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/3/15
GA 30040
1266519

Capital One
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

2/23/15
GA 30040
1252786

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/23/15
GA 30040
1252787

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/14/15
GA 30040
1241166

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/12/15
GA 30040
1240207

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/8/15
GA 30040
1230938

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/2/15
GA 30040
1220809

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

1/9/15
GA 30040
1187606

Citibank
Closed with explanation (Timely)

Credit card
Delinquent account

1/4/15
GA 30040
1180086

Optimum Outcomes, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

12/3/14
GA 30040
1142446

Franklin Collection Service, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

11/29/14
GA 30040
1136000

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Billing statement

11/20/14
GA 30040
1132604

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/4/14
GA 30040
1101510

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/31/14
GA 30040
1096438

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

9/17/14
GA 30040
1033277

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

9/17/14
GA 30040
1033278

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

9/15/14
GA 30040
1030202

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

9/9/14
GA 30040
1021011

Global Asset Management Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Impersonated an attorney or official)

8/22/14
GA 30040
997700

Shellpoint Partners, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/19/14
GA 30040
990984

Ocwen
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Called after sent written cease of comm)

8/14/14
GA 30040
985166

Accelerated Financial Solutions, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

7/30/14
GA 30040
963739

Seterus
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/28/14
GA 30040
956488

SunTrust Bank
Closed with monetary relief (Not Timely)

Money transfers (International money transfer)
Fraud or scam

6/27/14
GA 30040
914161

Seterus
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/5/14
GA 30040
882536

Capital One
Closed with explanation (Not Timely)

Credit card
Other

5/23/14
GA 30040
866757

Action Financial Services, LLC
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/14/14
GA 30040
852347

Cavalry Investments, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/14/14
GA 30040
852348

HSBC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/11/14
GA 30040
846869

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

5/5/14
HI 30040
838069

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Improper contact or sharing of info (Contacted employer after asked not to)

4/30/14
GA 30040
832506

Stellar Recovery Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

4/30/14
GA 30040
832508

Stallings Financial Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Indicated committed crime not paying)

4/21/14
GA 30040
817691

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/1/14
GA 30040
789438

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/26/14
GA 30040
779956

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/14
GA 30040
765110

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/14
GA 30040
746349

PayPal
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Incorrect/missing disclosures or info

3/3/14
GA 30040
739446

Fidelity National Financial, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/1/14
GA 30040
738839

Lockhart, Morris & Montgomery Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

1/21/14
GA 30040
678522

GE Capital Retail
Closed with explanation (Timely)

Credit card
APR or interest rate

1/7/14
GA 30040
658643

Capital One
Closed with non-monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/7/14
GA 30040
658645

TD Bank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/5/13
GA 30040
623200

Fidelity National Financial, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

11/25/13
GA 30040
611142

Account Control Technology, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/19/13
GA 30040
602873

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/17/13
GA 30040
601594

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

11/16/13
GA 30040
601425

BB&T Financial
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/11/13
GA 30040
592977

Capital One
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/9/13
GA 30040
592744

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/9/13
GA 30040
592745

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

10/22/13
GA 30040
566551

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

10/22/13
GA 30040
566552

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

10/15/13
GA 30040
559792

Amex
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

10/3/13
GA 30040
551571

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/29/13
GA 30040
546679

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Credit card
Credit card protection / Debt protection

9/24/13
GA 30040
539691

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/17/13
GA 30040
531201

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

9/12/13
GA 30040
524508

Capital One
Closed with monetary relief (Not Timely, Disputed)

Credit card
Billing disputes

8/23/13
GA 30040
502836

BBVA Compass
Closed with explanation (Not Timely, Disputed)

Debt collection (Auto)
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

8/22/13
GA 30040
500221

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/12/13
GA 30040
487414

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/27/13
GA 30040
468431

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

7/24/13
GA 30040
465196

PNC Bank
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/13
GA 30040
460056

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/10/13
GA 30040
453898

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/27/13
GA 30040
445518

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/6/13
GA 30040
428476

Capital One
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

5/24/13
GA 30040
416149

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/10/13
GA 30040
404288

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/6/13
GA 30040
400620

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/29/13
GA 30040
394826

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/13
GA 30040
390893

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/23/13
GA 30040
389566

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

4/10/13
GA 30040
379095

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/9/13
GA 30040
378296

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/29/13
GA 30040
369108

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/13
GA 30040
359917

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/8/13
GA 30040
346940

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/6/13
GA 30040
343471

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/6/13
GA 30040
343817

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/18/13
GA 30040
318997

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/18/13
GA 30040
318998

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/18/13
GA 30040
318999

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/18/13
GA 30040
319000

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/12/13
GA 30040
315197

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/31/13
GA 30040
278698

Citibank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

1/12/13
GA 30040
229678

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/28/12
GA 30040
218581

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/28/12
GA 30040
218854

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/24/12
GA 30040
221226

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/19/12
GA 30040
213470

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/12
GA 30040
213499

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/17/12
GA 30040
211143

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/6/12
GA 30040
205487

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/29/12
GA 30040
200785

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/19/12
GA 30040
193823

Citibank
Closed with explanation (Timely)

Credit card
Other

11/6/12
GA 30040
187435

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/27/12
GA 30040
179292

Citibank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

10/22/12
GA 30040
176199

Specialized Loan Servicing LLC
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/11/12
GA 30040
169914

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/27/12
GA 30040
160529

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/12/12
GA 30040
151521

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/12/12
GA 30040
151536

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/27/12
GA 30040
142464

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/31/12
GA 30040
126429

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Credit reporting

7/17/12
GA 30040
118908

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/14/12
GA 30040
117515

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/3/12
GA 30040
111453

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/13/12
GA 30040
100716

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/30/12
GA 30040
89313

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/24/12
GA 30040
87213

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/16/12
GA 30040
38205

SunTrust Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/29/12
GA 30040
42749

Capital One
Closed without relief (Timely)

Credit card
Credit reporting

3/28/12
GA 30040
40901

SunTrust Bank
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/30/12
GA 30040
18410

Regions
Closed without relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

130 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




Members Talk Live To A "Free-Money Coach"
Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


See All Franchises   




LESKO VIDEO PROFILE, VICE MAGAZINE LESKO DOCUMENTARY LESKO FREE RADIO MATTHEW'S BIOGRAPHY                     IN THE NEWS
CONTACT US
Matthew Lesko © 2005-2018