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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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130 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/18/15
GA 30062
1428208

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/3/15
GA 30062
1404651

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/2/15
GA 30062
1403318

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/27/15
GA 30062
1392985

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/25/15
GA 30062
1390753

CAB Receivables, Inc.
Untimely response (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

5/19/15
GA 30062
1381830

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/12/15
GA 30062
1371046

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Sale of account

5/12/15
GA 30062
1371874

Emmett L. Goodman, Jr., LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/27/15
GA 30062
1348849

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

4/14/15
GA 30062
1329908

Stallings Financial Group, Inc.
Closed with explanation (Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

4/1/15
GA 30062
1311705

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

4/1/15
GA 30062
1312587

Fifth Third Bank
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/31/15
GA 30062
1308336

I.Q. Data International, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

3/31/15
GA 30062
1310407

Equifax
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

3/27/15
GA 30062
1304421

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/12/15
GA 30062
1279434

AllianceOne Recievables Management
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/12/15
GA 30062
1279435

Capital One
In progress (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/12/15
GA 30062
1279437

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

3/12/15
GA 30062
1279438

Helvey & Associates
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

3/12/15
GA 30062
1281363

Credence Resource Management, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

3/6/15
GA 30062
1271262

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/3/15
GA 30062
1266603

Bank of America
Closed with monetary relief (Timely)

Credit card
Late fee

2/25/15
GA 30062
1255969

Citibank
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

2/23/15
GA 30062
1251214

Capital One
Closed with explanation (Timely)

Credit card
APR or interest rate

2/11/15
GA 30062
1235921

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/30/15
GA 30062
1218413

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

1/3/15
GA 30062
1179577

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/19/14
GA 30062
1165408

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

12/3/14
GA 30062
1140732

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/2/14
GA 30062
1140292

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/19/14
GA 30062
1127673

Bank of America
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

11/14/14
GA 30062
1116652

MIB Group, Inc.
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/6/14
GA 30062
1106120

EverBank
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

10/1/14
GA 30062
1053987

Account Management Resources
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/29/14
GA 30062
1049127

Tenet HealthCare Corporation
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/29/14
GA 30062
1050772

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

9/29/14
GA 30062
1050773

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

9/27/14
GA 30062
1048104

ONLINE Information Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Communication tactics (Used obscene/profane/abusive language)

9/22/14
GA 30062
1038495

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

9/21/14
GA 30062
1038033

PayPal
Closed with explanation (Not Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Fraud or scam

9/11/14
GA 30062
1024649

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/4/14
GA 30062
1014482

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

9/3/14
GA 30062
1011930

Western Union
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Wrong amount charged or received

8/6/14
GA 30062
974455

TD Bank
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

8/1/14
GA 30062
964518

West Corporation
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Communication tactics (Called outside of 8am-9pm)

7/31/14
30062
962324

Encore Capital Group
Closed with explanation (Not Timely, Disputed)

Debt collection
Communication tactics (Frequent or repeated calls)

7/31/14
GA 30062
963312

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

7/31/14
GA 30062
963313

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

7/23/14
GA 30062
950819

USAA Savings
Closed with non-monetary relief (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

7/14/14
GA 30062
936947

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/1/14
GA 30062
919503

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/19/14
GA 30062
901854

Bank of America
Closed with explanation (Not Timely, Disputed)

Credit card
Billing statement

6/16/14
GA 30062
896966

National Enterprise Systems, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

6/16/14
GA 30062
896967

Bank of America
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

6/12/14
GA 30062
892406

Rent Recovery Solutions
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/3/14
GA 30062
878435

ResidentCollect, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/23/14
GA 30062
867023

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/21/14
GA 30062
863382

SunTrust Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/19/14
GA 30062
858503

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Balance transfer

5/7/14
GA 30062
841007

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/18/14
GA 30062
768239

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/13/14
GA 30062
757037

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/10/14
GA 30062
752102

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/20/14
GA 30062
722828

Stellar Recovery Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/13/14
GA 30062
712421

Tormey Bewley Corporation
Closed (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

1/27/14
GA 30062
687938

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/14/14
GA 30062
668761

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/14/14
GA 30062
668762

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/14/14
GA 30062
668763

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/14/14
GA 30062
668764

Franklin Credit Management
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/8/14
GA 30062
660481

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

1/8/14
GA 30062
660482

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

1/8/14
GA 30062
660565

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/8/14
GA 30062
660941

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/26/13
GA 30062
612261

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Rewards

11/14/13
GA 30062
599020

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/14/13
GA 30062
599021

ACS Education Services
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/8/13
GA 30062
592487

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Used obscene/profane/abusive language)

9/17/13
GA 30062
531370

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/26/13
GA 30062
504357

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/26/13
GA 30062
505066

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/22/13
GA 30062
463640

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/8/13
GA 30062
450617

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/30/13
GA 30062
446855

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

6/21/13
GA 30062
439805

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/29/13
GA 30062
418759

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/13
GA 30062
406922

Western Union
Closed with monetary relief (Timely)

Money transfers (International money transfer)
Wrong amount charged or received

5/8/13
GA 30062
403050

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/26/13
GA 30062
392801

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/24/13
GA 30062
390827

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/23/13
GA 30062
390806

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/28/13
GA 30062
368895

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/25/13
GA 30062
364204

HSBC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/7/13
GA 30062
345508

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/4/13
GA 30062
340725

SunTrust Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/27/13
GA 30062
336193

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/21/13
GA 30062
326099

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/21/13
GA 30062
326113

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/15/13
GA 30062
318697

Wells Fargo
Closed with explanation (Timely)

Credit card
Application processing delay

2/13/13
GA 30062
317230

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/31/13
GA 30062
282186

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

1/10/13
GA 30062
227543

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/3/13
GA 30062
221927

Capital One
Closed with explanation (Timely)

Credit card
Privacy

12/31/12
GA 30062
219355

OneWest Bank
Closed (Timely)

Mortgage (Other mortgage)
Other

12/21/12
GA 30062
215314

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

11/28/12
GA 30062
199351

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

10/11/12
GA 30062
169693

SunTrust Bank
Closed with explanation (Timely)

Credit card
Cash advance

10/8/12
GA 30062
167176

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/2/12
GA 30062
164508

Amex
Closed with explanation (Timely)

Credit card
Advertising and marketing

9/28/12
GA 30062
163721

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/19/12
GA 30062
138212

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

8/13/12
GA 30062
134818

Nationstar Mortgage
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/10/12
GA 30062
133813

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

8/8/12
GA 30062
131967

Citibank
Closed with monetary relief (Timely, Disputed)

Credit card
APR or interest rate

7/31/12
GA 30062
127481

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/25/12
GA 30062
124348

Citibank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/18/12
GA 30062
119514

Citibank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/14/12
GA 30062
117532

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

7/9/12
GA 30062
114155

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/11/12
GA 30062
99361

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

5/29/12
GA 30062
88168

U.S. Bancorp
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/21/12
GA 30062
86074

Bank of America
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/20/12
GA 30062
61624

Capital One
Closed without relief (Timely)

Credit card
Credit line increase/decrease

4/9/12
GA 30062
45156

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

3/30/12
GA 30062
42995

Flagstar Bank
Closed without relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/26/12
GA 30062
39138

Wells Fargo
Closed without relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

3/6/12
GA 30062
31168

Ocwen
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/29/12
GA 30062
28475

Bank of America
Closed without relief (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/6/11
GA 30062
3191

Amex
Closed with monetary relief (Timely, Disputed)

Credit card
Other fee

12/5/11
GA 30062
3155

Capital One
Closed without relief (Timely)

Credit card
Credit card protection / Debt protection

130 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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