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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

4/21/15
GA 30078
1340681

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/20/15
GA 30078
1337797

First Data Corporation
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/10/15
GA 30078
1325298

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/10/15
GA 30078
1325299

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/5/15
GA 30078
1314422

Sentry Credit, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/1/15
GA 30078
1310846

Rushmore Loan Management Services LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/19/15
GA 30078
1290751

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/17/15
GA 30078
1286364

Freedom Mortgage
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

3/13/15
GA 30078
1282913

Rushmore Loan Management Services LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/25/15
GA 30078
1256585

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/23/15
GA 30078
1252584

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

2/23/15
GA 30078
1252585

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/18/15
GA 30078
1245815

Academy Mortgage
Closed with monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Credit decision / Underwriting

2/3/15
GA 30078
1222393

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/27/15
GA 30078
1212716

Premium Asset Services, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

1/27/15
GA 30078
1212717

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

1/16/15
GA 30078
1195919

GE Capital Retail
Closed with monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/16/15
GA 30078
1195920

Navy FCU
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/23/14
GA 30078
1169415

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/22/14
GA 30078
1166089

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/14/14
GA 30078
1155765

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

11/26/14
GA 30078
1133544

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

10/13/14
GA 30078
1068589

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

10/8/14
GA 30078
1063202

Seterus
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/22/14
GA 30078
1038398

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/9/14
GA 30078
1021293

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/1/14
GA 30078
1009175

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

8/20/14
GA 30078
993071

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/7/14
GA 30078
972827

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

8/7/14
GA 30078
972828

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Improper use of my credit report (Received marketing offer after opted out)

8/6/14
GA 30078
972185

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/20/14
GA 30078
946901

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

7/18/14
GA 30078
943775

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/14
GA 30078
937269

HSBC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/14/14
GA 30078
934934

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
GA 30078
910886

Carrington Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/20/14
GA 30078
903612

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/13/14
GA 30078
895290

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
GA 30078
871326

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/14
GA 30078
848496

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/23/14
GA 30078
823207

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/9/14
GA 30078
800183

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

4/3/14
GA 30078
792936

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/3/14
GA 30078
792937

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/3/14
GA 30078
792938

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/3/14
GA 30078
793413

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

4/1/14
GA 30078
788749

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

3/22/14
GA 30078
773483

Nissan Motor Acceptance Corporation
Closed with explanation (Timely)

Debt collection (Auto)
False statements or representation (Attempted to collect wrong amount)

3/22/14
GA 30078
773484

HCFS Health Care Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/22/14
GA 30078
773485

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/2/14
GA 30078
736741

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

2/22/14
GA 30078
726875

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/5/14
GA 30078
702085

Citibank
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

2/4/14
GA 30078
699729

Discover
Closed with explanation (Timely, Disputed)

Credit card
Late fee

1/28/14
GA 30078
688005

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/28/14
GA 30078
688006

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit determination

1/26/14
GA 30078
683387

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Other fee

1/26/14
GA 30078
683388

Convergent Resources, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/26/14
GA 30078
683391

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

1/15/14
GA 30078
670453

South East Collection Specialist
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

12/28/13
GA 30078
646939

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/23/13
GA 30078
644328

Capital One
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

12/18/13
GA 30078
642405

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

12/18/13
GA 30078
642408

Experian
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

12/18/13
GA 30078
642410

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

12/18/13
GA 30078
642411

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

12/18/13
GA 30078
642412

HCFS Health Care Financial Services, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

12/18/13
GA 30078
642416

MRS BPO, L.L.C.
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/18/13
GA 30078
642417

Nissan Motor Acceptance Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/18/13
GA 30078
642668

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/18/13
GA 30078
651992

HSBC
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/18/13
GA 30078
653500

Pinnacle Credit Services, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

12/17/13
GA 30078
646938

Citibank
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

12/17/13
GA 30078
648927

Discover
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

12/16/13
GA 30078
634709

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

12/16/13
GA 30078
634710

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

12/13/13
GA 30078
633298

Frost-Arnett Company
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

12/13/13
GA 30078
633299

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

12/11/13
GA 30078
630125

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/26/13
GA 30078
614110

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

10/18/13
GA 30078
563567

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

10/11/13
GA 30078
558287

Capital One
Closed with non-monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

9/18/13
GA 30078
533822

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/2/13
GA 30078
472579

Allied Interstate LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/28/13
GA 30078
446266

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/14/13
GA 30078
432898

Fay Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/23/13
GA 30078
414554

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/3/13
GA 30078
398837

Capital One
Closed with monetary relief (Timely, Disputed)

Credit card
Credit card protection / Debt protection

5/2/13
GA 30078
397781

FCI Lender Services Inc.
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/3/13
GA 30078
373489

KeyBank NA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/4/13
GA 30078
341193

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/2/13
GA 30078
339028

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

3/1/13
GA 30078
338112

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/26/13
GA 30078
332503

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/13/13
GA 30078
317751

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/4/13
GA 30078
297641

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/13
GA 30078
275377

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/25/13
GA 30078
264059

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/14/13
GA 30078
231373

Wells Fargo
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/27/12
GA 30078
217842

M&T Bank
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/27/12
GA 30078
218308

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/24/12
GA 30078
178395

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/17/12
GA 30078
173413

Provident Funding
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/12/12
GA 30078
170904

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/28/12
GA 30078
163640

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

9/11/12
GA 30078
150651

Bank of America
Closed with monetary relief (Timely)

Credit card
Billing disputes

9/11/12
GA 30078
150652

Bank of America
Closed with monetary relief (Timely)

Credit card
Billing disputes

9/5/12
GA 30078
147111

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

8/6/12
GA 30078
130657

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

8/2/12
GA 30078
129428

HSBC
Closed (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/18/12
GA 30078
119747

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/8/12
GA 30078
98539

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/30/12
GA 30078
88958

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/25/12
GA 30078
87654

GE Capital Retail
Closed with relief (Timely)

Credit card
APR or interest rate

5/22/12
GA 30078
801

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/9/12
GA 30078
74495

Astoria Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/4/12
GA 30078
71321

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/3/12
GA 30078
9533

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/3/12
GA 30078
38506

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Other

5/3/12
GA 30078
38509

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Other

5/3/12
GA 30078
72987

HSBC
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Other

5/3/12
GA 30078
72988

EverBank
Closed without relief (Timely)

Mortgage (FHA mortgage)
Other

5/3/12
GA 30078
72989

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/3/12
GA 30078
72990

EverBank
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

3/12/12
GA 30078
17462

Synovus Bank
Closed with relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/17/12
GA 30078
24825

Ocwen
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/6/12
GA 30078
20892

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/26/12
GA 30078
19577

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/12/12
GA 30078
13336

Bank of America
Closed without relief (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


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86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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