click to close video player (or press 'escape' key)
MAP Resources Near You

LOCATE
Enter your zip code to find local SBA offices, and how government money has reached your neighborhood.
Banks' Consumer Complaints

Notice: Undefined index: zipRange in /var/www/html/inc-apis.php on line 173
Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
Zip Code:
State:
Product:
Response:
Extras:
Company/
Keywords:
SEARCH
Share With:
Subject Line:
Email Body:
134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

10/13/15
GA 30080
1603324

Stellar Recovery Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

6/11/15
GA 30080
1416782

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/28/15
GA 30080
1396370

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/28/15
GA 30080
1396371

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/28/15
GA 30080
1397441

Regions
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/21/15
GA 30080
1388679

Professional Debt Mediation, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

5/15/15
GA 30080
1377237

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/15/15
GA 30080
1379101

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/4/15
GA 30080
1359313

Navient
In progress (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/30/15
GA 30080
1355265

Gulf Coast Collection Bureau, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/29/15
GA 30080
1353654

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/29/15
GA 30080
1353655

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/24/15
GA 30080
1346206

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/24/15
GA 30080
1346754

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/3/15
GA 30080
1315542

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/31/15
GA 30080
1309535

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/21/15
GA 30080
1294766

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/17/15
GA 30080
1287741

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/7/15
GA 30080
1276643

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/11/15
GA 30080
1237196

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/3/15
GA 30080
1223074

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/3/15
GA 30080
1223075

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/3/15
GA 30080
1223076

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/2/15
GA 30080
1221111

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/29/15
GA 30080
1217049

Performant Financial Corporation
Closed with non-monetary relief (Timely)

Debt collection (Non-federal student loan)
Improper contact or sharing of info (Contacted employer after asked not to)

1/26/15
GA 30080
1209546

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/6/15
GA 30080
1182849

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/29/14
GA 30080
1173594

Southern Management Systems Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

12/29/14
GA 30080
1173595

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/23/14
GA 30080
1168985

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

12/16/14
GA 30080
1159026

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/15/14
GA 30080
1157241

Barclays
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

12/10/14
GA 30080
1150924

Wells Fargo
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

11/20/14
GA 30080
1142175

Select Management Resources, LLC
Closed with explanation (Timely)

Consumer loan (Title loan)
Charged fees or interest I didn't expect

11/5/14
GA 30080
1104342

Habitat for Humanity
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/4/14
GA 30080
1101826

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

11/4/14
GA 30080
1101825

Credit Protection Association, L.P.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

10/20/14
GA 30080
1077518

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/14
GA 30080
1073186

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/14/14
GA 30080
1069587

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
GA 30080
1052465

Vital Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/22/14
GA 30080
1039920

BMW Financial Services
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/29/14
GA 30080
1007532

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

8/27/14
GA 30080
1003589

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

8/12/14
GA 30080
981882

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Billing disputes

8/3/14
GA 30080
966102

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/31/14
GA 30080
963178

Amex
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

7/23/14
GA 30080
949692

AllianceOne Recievables Management
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Improper contact or sharing of info (Talked to a third party about my debt)

7/23/14
GA 30080
949693

Citibank
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Improper contact or sharing of info (Talked to a third party about my debt)

7/16/14
GA 30080
939325

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/16/14
GA 30080
939326

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/16/14
GA 30080
939327

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/16/14
GA 30080
940262

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/26/14
GA 30080
912257

Diversified Consultants, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

6/24/14
GA 30080
907777

Westlake Services, LLC
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

6/16/14
GA 30080
896088

Enhanced Recovery Company, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/3/14
GA 30080
877968

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/19/14
GA 30080
858531

Progressive Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/19/14
GA 30080
858532

Navient
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/12/14
GA 30080
847230

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/27/14
GA 30080
820595

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/7/14
GA 30080
797686

Resurgent Capital Services L.P.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/5/14
GA 30080
795534

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Called outside of 8am-9pm)

3/31/14
GA 30080
785176

National Credit Systems,Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/18/14
GA 30080
764810

Wells Fargo
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

3/14/14
GA 30080
766465

West Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

3/12/14
GA 30080
755849

Byrider Franchising, LLC
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/5/14
GA 30080
746097

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

2/21/14
GA 30080
725992

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Other

2/20/14
GA 30080
723127

Bank of America
Closed with explanation (Timely)

Credit card
Forbearance / Workout plans

2/12/14
GA 30080
711848

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/3/14
GA 30080
697066

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/31/14
GA 30080
694980

Enova International, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

1/9/14
GA 30080
660679

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

1/8/14
GA 30080
660866

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/7/14
GA 30080
658334

Discover
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/3/14
GA 30080
654567

Law Offices of Robert J. Colclough, III
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

1/3/14
GA 30080
654570

CCS Financial Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

12/26/13
GA 30080
647099

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

12/14/13
GA 30080
633993

Diversified Consultants, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/11/13
GA 30080
630153

PNC Bank
Closed (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/18/13
GA 30080
603356

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

11/12/13
GA 30080
594060

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/28/13
GA 30080
574202

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/4/13
GA 30080
552899

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

10/1/13
GA 30080
549611

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/17/13
GA 30080
530957

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

8/30/13
GA 30080
510720

Discover
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

8/28/13
GA 30080
506726

BMW Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/24/13
GA 30080
503561

M&T Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

8/9/13
GA 30080
485190

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/13
GA 30080
460359

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

7/12/13
GA 30080
456613

Citibank
Closed with monetary relief (Not Timely, Disputed)

Credit card
APR or interest rate

6/27/13
GA 30080
445443

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/19/13
GA 30080
437556

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/13
GA 30080
426359

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/4/13
GA 30080
424700

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/24/13
GA 30080
416419

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/24/13
GA 30080
416420

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/24/13
GA 30080
416421

TransUnion
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/21/13
GA 30080
387301

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/28/13
GA 30080
368441

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/26/13
GA 30080
334097

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/26/13
GA 30080
334609

Citibank
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Problems when you are unable to pay

2/1/13
GA 30080
288284

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

1/28/13
GA 30080
266397

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/25/13
GA 30080
264969

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/23/13
GA 30080
257617

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/15/13
GA 30080
233812

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/9/13
GA 30080
224516

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/7/12
GA 30080
205893

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/29/12
GA 30080
200261

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/1/12
GA 30080
183226

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

10/30/12
GA 30080
181167

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/27/12
GA 30080
179105

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/20/12
GA 30080
156687

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/27/12
GA 30080
142484

Amex
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

8/24/12
GA 30080
141634

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/17/12
GA 30080
137492

Amex
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

8/16/12
GA 30080
136957

WR Starkey Mortgage, LLP
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/7/12
GA 30080
130946

Capital One
Closed with explanation (Timely)

Credit card
Sale of account

7/26/12
GA 30080
125222

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

7/26/12
GA 30080
125240

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/24/12
GA 30080
123314

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/8/12
GA 30080
113521

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/29/12
GA 30080
88233

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/25/12
GA 30080
87614

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Late fee

5/16/12
GA 30080
80665

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/9/12
GA 30080
81633

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/1/12
GA 30080
68190

Navy FCU
Closed without relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/16/12
GA 30080
59322

Wells Fargo
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/27/12
GA 30080
41517

Capital One
Closed without relief (Timely)

Credit card
Customer service / Customer relations

3/7/12
GA 30080
31791

Citibank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/5/12
GA 30080
10584

Capital One
Closed without relief (Timely, Disputed)

Credit card
APR or interest rate

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




Members Talk Live To A "Free-Money Coach"
Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


See All Franchises   




LESKO VIDEO PROFILE, VICE MAGAZINE LESKO DOCUMENTARY LESKO FREE RADIO MATTHEW'S BIOGRAPHY                     IN THE NEWS
CONTACT US
Matthew Lesko © 2005-2018