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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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139 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/15/15
GA 30126
1565624

HireRight Solutions, Inc.
In progress (Not Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

6/11/15
GA 30126
1416529

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/4/15
GA 30126
1405740

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/1/15
GA 30126
1401704

JPMorgan Chase
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/27/15
GA 30126
1393521

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/22/15
GA 30126
1388723

Financial Credit Service, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/22/15
GA 30126
1388724

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/21/15
GA 30126
1388122

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/21/15
GA 30126
1388123

Equifax
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

5/18/15
GA 30126
1381599

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/15
GA 30126
1364740

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/10/15
GA 30126
1324821

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/11/15
GA 30126
1279330

Rent Recover, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/2/15
GA 30126
1263670

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/6/15
GA 30126
1230063

Argon Credit
Closed with explanation (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

2/2/15
GA 30126
1221937

Residential Credit Solutions
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

1/28/15
GA 30126
1215754

Monarch Recovery Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

1/20/15
GA 30126
1200173

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

12/23/14
GA 30126
1168851

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/22/14
GA 30126
1167567

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

12/10/14
GA 30126
1149997

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

12/8/14
GA 30126
1146404

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

12/3/14
GA 30126
1140265

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/28/14
GA 30126
1135689

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/18/14
GA 30126
1120612

GE Capital Retail
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/17/14
GA 30126
1120748

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/11/14
GA 30126
1111451

Weltman, Weinberg & Reis
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/7/14
GA 30126
1108049

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/7/14
GA 30126
1108050

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/7/14
GA 30126
1108916

General Information Services, Inc
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/5/14
GA 30126
1103713

Stonegate Mortgage Corporation
Closed with explanation (Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

11/4/14
GA 30126
1101704

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit determination

11/4/14
GA 30126
1101705

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

10/15/14
GA 30126
1071638

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/7/14
GA 30126
1060560

JPMorgan Chase
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/7/14
GA 30126
1060561

Navy FCU
Closed with explanation (Timely)

Credit card
Billing disputes

9/22/14
GA 30126
1038280

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

9/19/14
GA 30126
1036412

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Credit line increase/decrease

9/2/14
GA 30126
1009348

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/2/14
GA 30126
1009349

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/1/14
GA 30126
1009345

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/1/14
GA 30126
1009347

Bank of America
Closed with explanation (Not Timely)

Credit card
Payoff process

8/27/14
GA 30126
1004036

Wells Fargo
Closed with monetary relief (Not Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

8/20/14
GA 30126
992974

Bank of America
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

8/9/14
GA 30126
976794

Seterus
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/24/14
GA 30126
953502

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

7/21/14
GA 30126
945720

USAA Savings
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/15/14
GA 30126
938350

Regional Credit Solutions
Untimely response (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

7/15/14
GA 30126
939043

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

7/15/14
GA 30126
939044

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/21/14
GA 30126
864062

FirstSource Advantage, LLC
Closed with explanation (Not Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

5/18/14
GA 30126
857646

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/21/14
30126
816635

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Bankruptcy

4/16/14
GA 30126
811370

Barclays
Closed with non-monetary relief (Not Timely)

Credit card
Bankruptcy

4/14/14
GA 30126
807406

West Corporation
Closed with explanation (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

3/27/14
GA 30126
782242

Flagstar Bank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/26/14
GA 30126
778913

Amex
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

3/13/14
GA 30126
757534

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Rewards

3/12/14
GA 30126
759953

American Coradius International LLC
Closed with explanation (Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

3/10/14
GA 30126
752387

Citibank
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

3/7/14
GA 30126
750369

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

3/6/14
GA 30126
748140

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/3/14
GA 30126
741767

Expert Global Solutions, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Federal student loan)
Taking/threatening an illegal action (Seized/Attempted to seize property)

3/3/14
GA 30126
743564

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/26/14
GA 30126
734047

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/24/14
GA 30126
729681

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/24/14
GA 30126
730076

Performant Financial Corporation
Closed with explanation (Timely)

Debt collection (Federal student loan)
Cont'd attempts collect debt not owed (Debt is not mine)

2/20/14
GA 30126
725072

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/5/14
GA 30126
700520

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/5/14
GA 30126
700521

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

2/5/14
GA 30126
711126

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/22/14
GA 30126
680787

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

1/7/14
GA 30126
660493

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/23/13
GA 30126
643855

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/16/13
GA 30126
636497

Access Receivables Management
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Improper contact or sharing of info (Talked to a third party about my debt)

12/11/13
GA 30126
630321

MFP, inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

12/6/13
GA 30126
625301

PennyMac Loan Services, LLC
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

11/14/13
GA 30126
598245

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

10/30/13
GA 30126
577343

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/29/13
GA 30126
576031

JPMorgan Chase
Closed (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/29/13
GA 30126
576658

Accounts Receivable Management, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

9/4/13
GA 30126
514686

Citibank
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/22/13
GA 30126
501095

Citibank
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

8/7/13
GA 30126
484492

Bank of America
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

8/1/13
GA 30126
471723

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/1/13
GA 30126
476020

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/13
GA 30126
476021

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/31/13
GA 30126
470928

Capital One
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/25/13
GA 30126
476019

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/17/13
GA 30126
459958

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

7/17/13
GA 30126
460149

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/8/13
GA 30126
427039

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/24/13
GA 30126
416356

Bank of America
Closed with monetary relief (Timely, Disputed)

Bank account or service (Savings account)
Problems caused by my funds being low

5/23/13
GA 30126
414294

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

5/16/13
GA 30126
409911

Citibank
Closed with explanation (Timely)

Credit card
Billing statement

5/8/13
GA 30126
401958

USAA Savings
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/8/13
GA 30126
402492

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

5/7/13
GA 30126
402981

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit card protection / Debt protection

5/6/13
GA 30126
400243

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/1/13
GA 30126
396906

GE Capital Retail
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

4/9/13
GA 30126
378002

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/3/13
GA 30126
373188

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

3/28/13
GA 30126
367591

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/18/13
GA 30126
357983

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/14/13
GA 30126
353819

Bank of America
Closed with explanation (Timely)

Credit card
Collection debt dispute

3/12/13
GA 30126
351114

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/8/13
GA 30126
346450

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/13
GA 30126
342462

Flagstar Bank
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/13/13
GA 30126
315341

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/6/13
GA 30126
306155

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/29/13
GA 30126
268522

OneWest Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/27/13
GA 30126
265314

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/11/13
GA 30126
228009

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/15/12
GA 30126
212644

Capital One
Closed with explanation (Timely)

Credit card
Advertising and marketing

11/13/12
GA 30126
190338

Discover
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

11/10/12
GA 30126
188740

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/10/12
GA 30126
189380

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Using a debit or ATM card

10/24/12
GA 30126
180690

TransUnion
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

10/1/12
GA 30126
163413

Discover
Closed with explanation (Timely)

Credit card
Advertising and marketing

9/24/12
GA 30126
158596

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

9/18/12
GA 30126
153747

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/22/12
GA 30126
140546

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

8/22/12
GA 30126
140547

Citibank
Closed with explanation (Timely)

Credit card
Other

8/18/12
GA 30126
137914

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/13/12
GA 30126
134697

Ally Financial Inc.
Closed with monetary relief (Timely)

Consumer loan (Vehicle lease)
Taking out the loan or lease

7/11/12
GA 30126
115756

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/3/12
GA 30126
111838

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/12/12
GA 30126
99879

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
APR or interest rate

6/8/12
GA 30126
98505

Capital One
Closed with monetary relief (Timely)

Credit card
Customer service / Customer relations

5/16/12
GA 30126
20212

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/12/12
GA 30126
81410

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/9/12
GA 30126
39588

SunTrust Bank
Closed with relief (Timely, Disputed)

Mortgage (Other mortgage)
Credit decision / Underwriting

4/9/12
GA 30126
63266

Wells Fargo
Closed without relief (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

4/5/12
GA 30126
44348

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/5/12
GA 30126
27627

Bank of America
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/2/12
GA 30126
29603

Citibank
Closed without relief (Timely)

Credit card
Credit line increase/decrease

3/1/12
GA 30126
63263

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/13/12
GA 30126
23204

Green Tree Servicing, LLC
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/7/12
GA 30126
63262

Discover
Closed without relief (Timely)

Credit card
Customer service / Customer relations

139 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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