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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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133 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/4/15
GA 30213
1406336

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

5/23/15
GA 30213
1390121

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/23/15
GA 30213
1390122

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/13/15
GA 30213
1374674

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/13/15
GA 30213
1374675

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/12/15
GA 30213
1372619

Credit Collections U.S.A., L.L.C.
Untimely response (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

5/8/15
GA 30213
1367073

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

4/29/15
GA 30213
1353723

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/22/15
GA 30213
1340935

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/18/15
GA 30213
1336154

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/18/15
GA 30213
1336157

PDQ Services, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/18/15
GA 30213
1336158

Stallings Financial Group, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/18/15
GA 30213
1336160

Quality Recovery Services, Inc.
In progress (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/18/15
GA 30213
1336488

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/18/15
GA 30213
1336155

Tenet HealthCare Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/14/15
GA 30213
1329327

Regions
In progress (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

4/14/15
GA 30213
1328484

Delbert Services
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Problems when you are unable to pay

4/13/15
GA 30213
1328220

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Billing disputes

4/2/15
GA 30213
1312770

FMA Alliance, Ltd.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

4/2/15
GA 30213
1314015

Fay Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/23/15
GA 30213
1296177

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/2/15
GA 30213
1263193

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/23/15
GA 30213
1252657

Augusta Collection Agency, Inc.
Closed with monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/18/15
GA 30213
1244671

Mission Financial Services Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/17/15
GA 30213
1243530

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/9/15
GA 30213
1230783

UNITED AUTO ACCEPTANCE
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/4/15
GA 30213
1224772

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

1/8/15
GA 30213
1186600

Van Ru Credit Corporation
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/22/14
GA 30213
1166479

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/22/14
GA 30213
1167586

Bank of America
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

12/8/14
GA 30213
1146471

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/4/14
GA 30213
1144319

Selene Finance
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/14
GA 30213
1131549

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/10/14
GA 30213
1110736

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

10/27/14
GA 30213
1090206

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/23/14
GA 30213
1083181

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/21/14
GA 30213
1080149

Regions
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/21/14
GA 30213
1080231

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

10/14/14
GA 30213
1070682

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

9/29/14
GA 30213
1049007

Stellar Recovery Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

9/28/14
GA 30213
1048693

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

9/24/14
GA 30213
1043425

UNITED AUTO ACCEPTANCE
Closed with explanation (Not Timely, Disputed)

Debt collection (Auto)
Disclosure verification of debt (Not given enough info to verify debt)

8/29/14
GA 30213
1007352

Comerica
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/25/14
GA 30213
998896

SunTrust Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/21/14
GA 30213
994715

Admin Recovery, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted employer after asked not to)

8/15/14
GA 30213
986400

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/14
GA 30213
962385

Brent D. Stamps, Attorney at Law
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

7/29/14
GA 30213
958323

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

7/29/14
GA 30213
958324

Encore Capital Group
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

7/29/14
GA 30213
958325

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

7/29/14
GA 30213
958326

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

7/23/14
GA 30213
951287

Ally Financial Inc.
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/16/14
GA 30213
939400

Ocwen
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

7/10/14
GA 30213
930928

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/26/14
GA 30213
911533

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/14
GA 30213
913793

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/19/14
GA 30213
860020

Capital One
Closed with explanation (Not Timely)

Credit card
Billing disputes

5/8/14
GA 30213
844167

World Acceptance Corporation
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

4/7/14
GA 30213
798031

Navy FCU
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/1/14
GA 30213
788482

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/14
GA 30213
769154

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/15/14
GA 30213
759134

Navy FCU
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/15/14
GA 30213
760518

Navy FCU
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

2/26/14
GA 30213
732934

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/20/14
GA 30213
723990

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/13/14
GA 30213
713845

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Auto)
Improper contact or sharing of info (Contacted me after I asked not to)

2/4/14
GA 30213
700081

Halsted Financial Services, LLC.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/15/14
GA 30213
672098

Everest Receivable Services Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

1/15/14
GA 30213
672099

Phillips & Cohen Associates, Ltd.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

12/31/13
GA 30213
651230

Regions
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

12/26/13
GA 30213
645500

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/10/13
GA 30213
521994

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/28/13
GA 30213
506348

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/28/13
GA 30213
507657

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

8/27/13
GA 30213
501374

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/23/13
GA 30213
502762

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

8/12/13
GA 30213
486987

Bank of America
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

8/1/13
GA 30213
473210

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/27/13
GA 30213
475610

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

7/27/13
GA 30213
475611

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/26/13
GA 30213
475609

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/12/13
GA 30213
456737

Embrace Home Loans Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

7/3/13
GA 30213
449014

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/25/13
GA 30213
441874

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

6/1/13
GA 30213
422259

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/30/13
GA 30213
420046

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/8/13
GA 30213
401731

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/22/13
GA 30213
388148

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/15/13
GA 30213
383162

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

4/10/13
GA 30213
379510

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/3/13
GA 30213
371809

USAA Savings
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

4/1/13
GA 30213
370900

Springleaf Finance Corporation
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/31/13
GA 30213
370132

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/13/13
GA 30213
353355

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

3/12/13
GA 30213
350773

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/11/13
GA 30213
349785

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

3/7/13
GA 30213
345076

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/22/13
GA 30213
325167

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/22/13
GA 30213
327795

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/20/13
GA 30213
325096

Experian
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

2/5/13
GA 30213
293405

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/29/13
GA 30213
271449

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/24/13
GA 30213
261047

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/24/13
GA 30213
262597

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/18/13
GA 30213
248924

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
GA 30213
237212

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/14/13
GA 30213
229967

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/14/13
GA 30213
230917

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/29/12
GA 30213
218905

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/24/12
GA 30213
217034

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/5/12
GA 30213
185010

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/11/12
GA 30213
169833

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/2/12
GA 30213
164804

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/28/12
GA 30213
164076

Ally Financial Inc.
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/25/12
GA 30213
159939

Fifth Third Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

9/12/12
GA 30213
151426

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/9/12
GA 30213
133345

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/25/12
GA 30213
124249

Bank of America
Closed (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/20/12
GA 30213
121752

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/26/12
GA 30213
108639

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/19/12
GA 30213
104707

First National Bank of Omaha
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

5/31/12
GA 30213
91087

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Collection debt dispute

5/23/12
GA 30213
1622

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/27/12
GA 30213
68314

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/17/12
GA 30213
59862

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/2/12
GA 30213
39433

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

3/6/12
GA 30213
30934

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/5/12
GA 30213
8808

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/6/12
GA 30213
20541

Seterus
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/2/12
GA 30213
20057

Citibank
Closed with relief (Timely)

Credit card
Delinquent account

1/22/12
GA 30213
15715

Bank of America
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/29/11
GA 30213
8807

U.S. Bancorp
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/20/11
GA 30213
7170

Capital One
Closed with relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

133 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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EXECUTIVE TANS
80.85%$9 Million


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SUPER SUPPERS
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