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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/30/15
GA 30228
1398926

EOS Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/23/15
GA 30228
1390366

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/22/15
GA 30228
1388505

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/22/15
GA 30228
1388762

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/18/15
GA 30228
1382083

Capital One
Closed with explanation (Timely)

Credit card
Credit determination

5/15/15
GA 30228
1377720

NCC Business Services, Inc.
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

5/14/15
GA 30228
1374992

McCalla Raymer, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/4/15
GA 30228
1358898

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/30/15
GA 30228
1354496

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/28/15
GA 30228
1351412

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

4/28/15
GA 30228
1352131

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/28/15
GA 30228
1352132

Amex
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

4/22/15
GA 30228
1342744

Amex
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/17/15
GA 30228
1335155

Highland Capital
Untimely response (Not Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

4/16/15
GA 30228
1332788

PDQ Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

4/14/15
GA 30228
1329132

Wells Fargo
In progress (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not disclosed as an attempt to collect)

4/8/15
GA 30228
1320630

Wells Fargo
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/1/15
GA 30228
1310133

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/30/15
GA 30228
1306607

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/12/15
GA 30228
1281109

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/10/15
GA 30228
1277210

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

3/7/15
GA 30228
1281235

Duncan Solutions, lnc.
Closed (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/5/15
GA 30228
1268790

FirstBank of Puerto Rico
In progress (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/25/15
GA 30228
1257325

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/22/15
GA 30228
1251162

Specialized Loan Servicing LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/28/15
GA 30228
1213807

Homestar Financial Corporation
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

12/23/14
GA 30228
1167958

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/28/14
GA 30228
1135304

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/17/14
GA 30228
1074744

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/25/14
GA 30228
1044136

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/18/14
GA 30228
1034360

Consumer Portfolio Services
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

9/18/14
GA 30228
1036096

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/12/14
GA 30228
1026598

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/10/14
GA 30228
1023270

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/29/14
GA 30228
1007473

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/24/14
GA 30228
998970

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/24/14
GA 30228
998971

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/24/14
GA 30228
998972

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/20/14
GA 30228
993461

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/1/14
GA 30228
964396

Stellar Recovery Inc.
Closed (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

7/26/14
GA 30228
955653

State Home Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/25/14
GA 30228
955025

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

7/14/14
GA 30228
936925

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/30/14
GA 30228
918312

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/25/14
GA 30228
910817

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/13/14
GA 30228
894040

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

6/11/14
GA 30228
891353

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

6/2/14
GA 30228
877057

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/28/14
GA 30228
870642

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
GA 30228
870643

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
GA 30228
870644

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/19/14
GA 30228
857601

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/13/14
GA 30228
851326

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Credit card
Billing disputes

5/2/14
GA 30228
836637

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/27/14
GA 30228
820608

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/22/14
GA 30228
819434

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/15/14
GA 30228
809826

Freedom Mortgage
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

3/28/14
GA 30228
783880

Citibank
Closed with explanation (Not Timely)

Credit card
Late fee

3/27/14
GA 30228
781393

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

3/27/14
GA 30228
781557

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/27/14
GA 30228
781558

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/12/14
GA 30228
755942

Green Tree Servicing, LLC
Closed with explanation (Timely)

Debt collection (Mortgage)
Improper contact or sharing of info (Talked to a third party about my debt)

2/28/14
GA 30228
737135

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/27/14
GA 30228
734135

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/26/14
GA 30228
733191

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/25/14
GA 30228
730960

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/20/14
GA 30228
724949

Amex
Closed with explanation (Timely, Disputed)

Credit card
Other

2/13/14
GA 30228
711576

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/10/14
GA 30228
706587

SKO Brenner American, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/31/14
GA 30228
694855

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Shopping for a line of credit

1/9/14
GA 30228
665157

Amex
Closed with explanation (Timely)

Credit card
Billing disputes

12/6/13
GA 30228
624885

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/6/13
GA 30228
588544

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/16/13
GA 30228
529312

Amex
Closed with explanation (Not Timely, Disputed)

Credit card
Other

9/11/13
GA 30228
523648

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

8/30/13
GA 30228
510836

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

8/30/13
GA 30228
510837

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

8/29/13
GA 30228
510091

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/23/13
GA 30228
501638

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/23/13
GA 30228
503169

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/21/13
GA 30228
499108

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/21/13
GA 30228
499745

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

8/15/13
GA 30228
490395

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Forbearance / Workout plans

8/14/13
GA 30228
491158

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/6/13
GA 30228
482471

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/23/13
GA 30228
463742

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/23/13
GA 30228
464100

Santander Consumer USA
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/3/13
GA 30228
449333

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Settlement process and costs

7/1/13
GA 30228
446888

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/28/13
GA 30228
444682

SunTrust Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/13
GA 30228
426071

EverBank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/13
GA 30228
422850

State Home Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/3/13
GA 30228
423654

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

4/22/13
GA 30228
388096

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/20/13
GA 30228
387260

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/12/13
GA 30228
381427

Amex
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/8/13
GA 30228
376199

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/5/13
GA 30228
375594

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/4/13
GA 30228
374324

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/2/13
GA 30228
370328

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/21/13
GA 30228
362728

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/20/13
GA 30228
360839

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/13
GA 30228
360263

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/8/13
GA 30228
347627

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/5/13
GA 30228
341774

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/13
GA 30228
340195

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/13
GA 30228
341376

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/26/13
GA 30228
334037

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/26/13
GA 30228
334285

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

2/20/13
GA 30228
323320

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/19/13
GA 30228
319268

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/4/13
GA 30228
297754

Freedom Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/2/13
GA 30228
289562

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/13
GA 30228
269087

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
GA 30228
238206

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/15/13
GA 30228
232458

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/10/13
GA 30228
226732

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/11/12
GA 30228
207791

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/7/12
GA 30228
205898

AES/PHEAA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/26/12
GA 30228
197159

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/4/12
GA 30228
166088

Bank of America
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

9/5/12
GA 30228
147128

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

8/6/12
GA 30228
130052

Capital One
Closed (Timely, Disputed)

Credit card
Credit card protection / Debt protection

7/26/12
GA 30228
125314

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/19/12
GA 30228
104721

Capital One
Closed with monetary relief (Timely)

Credit card
Collection debt dispute

6/6/12
GA 30228
94550

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

6/4/12
GA 30228
92026

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/1/12
GA 30228
68614

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/26/12
GA 30228
41092

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/26/12
GA 30228
41336

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/22/12
GA 30228
39041

Ally Financial Inc.
Closed with relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/7/12
GA 30228
31707

JPMorgan Chase
Closed without relief (Timely)

Credit card
Collection practices

1/23/12
GA 30228
17126

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

12/21/11
GA 30228
7493

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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94.12%$4 Million


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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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80.00%$2 Million


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SUPER SUPPERS
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