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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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263 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/11/15
GA 30349
1416080

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

6/10/15
GA 30349
1413982

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

6/8/15
GA 30349
1410008

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/5/15
GA 30349
1407362

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

6/1/15
GA 30349
1400177

Carrington Mortgage
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/1/15
GA 30349
1401682

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/1/15
GA 30349
1401683

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/15
GA 30349
1398573

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/27/15
GA 30349
1394857

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Settlement process and costs

5/26/15
GA 30349
1392361

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Seized/Attempted to seize property)

5/16/15
GA 30349
1379094

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/13/15
GA 30349
1373627

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/5/15
GA 30349
1360687

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

5/5/15
GA 30349
1360629

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/24/15
GA 30349
1346334

Great American Finance Co
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

4/22/15
GA 30349
1342699

Rushmore Loan Management Services LLC
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/22/15
GA 30349
1343181

Seterus
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/21/15
GA 30349
1339386

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

4/21/15
GA 30349
1340061

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/6/15
GA 30349
1317019

Amex
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/3/15
GA 30349
1315169

Bank of America
In progress (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/2/15
GA 30349
1312470

Bank of America
Closed with explanation (Timely)

Bank account or service (Savings account)
Deposits and withdrawals

4/2/15
GA 30349
1313059

Phelan Hallinan & Diamond, PC
Closed (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

4/2/15
GA 30349
1313060

Citibank
Closed with explanation (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

3/31/15
GA 30349
1307759

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

3/31/15
GA 30349
1307956

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/31/15
GA 30349
1310417

HCFS Health Care Financial Services, Inc.
Closed with explanation (Timely)

Debt collection
False statements or representation (Indicated committed crime not paying)

3/30/15
GA 30349
1307054

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/30/15
GA 30349
1307470

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/28/15
GA 30349
1305839

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/24/15
GA 30349
1299125

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/23/15
GA 30349
1295075

Medical Data Systems, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

3/16/15
30349
1283866

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/16/15
30349
1283867

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/14/15
GA 30349
1283159

Credit Management Control, Inc.
Closed (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

3/13/15
GA 30349
1282798

Village Capital and Investment, LLC
Closed with monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Settlement process and costs

3/13/15
GA 30349
1282862

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/10/15
GA 30349
1276281

Stallings Financial Group, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

3/6/15
GA 30349
1271646

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

3/6/15
GA 30349
1281200

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/27/15
GA 30349
1260120

North American Credit Services
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

2/18/15
GA 30349
1245208

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/14/15
GA 30349
1241267

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/14/15
GA 30349
1241268

Springleaf Finance Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/11/15
GA 30349
1236645

National Credit Systems,Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/10/15
GA 30349
1234288

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/10/15
GA 30349
1235254

DriveTime
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/5/15
GA 30349
1226731

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/27/15
GA 30349
1213413

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/27/15
GA 30349
1213571

Frederick J. Hanna & Associates, P.C.
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/27/15
GA 30349
1213572

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/26/15
GA 30349
1209990

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/23/15
GA 30349
1206923

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/22/15
GA 30349
1204540

Wells Fargo
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

1/14/15
GA 30349
1192628

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/14/15
GA 30349
1192629

Asset Management Outsourcing, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/14/15
GA 30349
1192631

Southwest Credit Systems, L.P.
Closed (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

1/14/15
GA 30349
1192632

State Collection Service, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

12/17/14
GA 30349
1160497

Fifth Third Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/12/14
GA 30349
1154492

TMX Finance LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

12/7/14
GA 30349
1146138

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/5/14
GA 30349
1144853

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/4/14
GA 30349
1142767

First National Bank of Omaha
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

12/2/14
GA 30349
1139337

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/19/14
GA 30349
1130323

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

11/13/14
GA 30349
1115140

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/28/14
GA 30349
1088398

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

10/8/14
GA 30349
1064493

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

10/7/14
GA 30349
1060997

Citibank
Closed with explanation (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

10/6/14
GA 30349
1059634

Freedom Mortgage
Closed with monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/30/14
GA 30349
1050558

Ocwen
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/15/14
GA 30349
1028066

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/15/14
GA 30349
1029531

CIT Bank National Association
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/12/14
GA 30349
1026446

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/6/14
GA 30349
1017466

Bank of America
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

8/27/14
GA 30349
1004536

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

8/8/14
GA 30349
975301

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/31/14
GA 30349
963613

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/24/14
GA 30349
953137

Commercial Recovery Systems
Closed (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/23/14
GA 30349
950843

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/20/14
GA 30349
944801

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

7/20/14
GA 30349
944802

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

7/18/14
GA 30349
943365

Frederick J. Hanna & Associates, P.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

7/14/14
GA 30349
935854

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Billing disputes

7/7/14
GA 30349
925668

Bayview Loan Servicing, LLC
Closed (Not Timely)

Mortgage (Other mortgage)
Other

6/24/14
GA 30349
909423

Amex
Closed with non-monetary relief (Not Timely)

Credit card
Other

6/17/14
GA 30349
898682

ClearSpring Loan Services, Inc.
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

6/11/14
GA 30349
890055

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/10/14
GA 30349
888539

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/9/14
GA 30349
886776

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/6/14
GA 30349
884710

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

6/2/14
GA 30349
876484

Citibank
Closed with monetary relief (Not Timely)

Credit card
Credit card protection / Debt protection

5/30/14
GA 30349
874254

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/21/14
GA 30349
862903

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

5/21/14
GA 30349
862905

Omni Financial Group, Inc
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

5/21/14
GA 30349
863270

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/5/14
GA 30349
837910

Wells Fargo
Closed with monetary relief (Not Timely)

Credit card
Late fee

4/29/14
GA 30349
828820

RBS Citizens
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/23/14
GA 30349
821243

Rent Recovery Solutions
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/17/14
GA 30349
813854

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

4/17/14
GA 30349
813855

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

4/6/14
GA 30349
795762

United Acceptance, Inc
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/28/14
GA 30349
784622

I.Q. Data International, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/26/14
GA 30349
778862

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/12/14
GA 30349
757785

GE Capital Retail
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

3/7/14
GA 30349
751011

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/5/14
GA 30349
746301

Citibank
Closed with explanation (Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

3/3/14
GA 30349
739800

CL Holdings, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/1/14
GA 30349
738861

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/25/14
GA 30349
730637

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/20/14
GA 30349
722679

Brent D. Stamps, Attorney at Law
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Called after sent written cease of comm)

2/20/14
GA 30349
724999

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/13/14
GA 30349
712171

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/10/14
GA 30349
707842

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/8/14
GA 30349
704775

Stellar Recovery Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

2/8/14
GA 30349
704777

Associated Credit Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

2/6/14
GA 30349
701151

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/6/14
GA 30349
701715

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

2/5/14
GA 30349
700649

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/3/14
GA 30349
696755

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/30/14
GA 30349
692697

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/23/14
GA 30349
682302

Primary Residential Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

1/8/14
GA 30349
661000

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/7/14
GA 30349
658152

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/5/14
GA 30349
655098

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

1/5/14
GA 30349
655099

Capital One
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

1/5/14
GA 30349
655100

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

12/23/13
GA 30349
644604

Bank of America
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

12/19/13
GA 30349
639116

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/22/13
30349
609194

GE Capital Retail
Closed with explanation (Not Timely)

Payday loan
Charged fees or interest I didn't expect

11/19/13
GA 30349
604320

Rent Recover, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

11/19/13
GA 30349
605402

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/15/13
GA 30349
599639

Wells Fargo
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Used obscene/profane/abusive language)

11/8/13
GA 30349
592130

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/31/13
GA 30349
580505

URS Holding, LLC
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt is not mine)

10/27/13
GA 30349
572629

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/25/13
GA 30349
572129

Altisource Portfolio Solutions, S.… r.l.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

10/25/13
GA 30349
572130

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

10/10/13
GA 30349
556690

Bank of America
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Taking/threatening an illegal action (Seized/Attempted to seize property)

10/10/13
GA 30349
557246

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/20/13
GA 30349
537334

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/18/13
GA 30349
532396

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/18/13
GA 30349
533299

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/14/13
GA 30349
526307

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/8/13
GA 30349
518939

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/10/13
GA 30349
486302

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/6/13
GA 30349
480871

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/31/13
GA 30349
475640

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/23/13
GA 30349
464453

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

7/18/13
GA 30349
480545

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/16/13
GA 30349
458863

Westlake Services, LLC
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/8/13
GA 30349
451044

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/8/13
GA 30349
451717

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/2/13
GA 30349
447364

Bank of America
Closed (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

7/2/13
GA 30349
448033

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/18/13
GA 30349
435440

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

6/14/13
GA 30349
432691

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/7/13
GA 30349
426758

American Credit Acceptance, LLC
Closed with monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/2/13
GA 30349
422024

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Credit monitoring or identity protection (Problem with fraud alerts)

5/31/13
GA 30349
420790

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

5/30/13
GA 30349
420241

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Transaction issue

5/23/13
GA 30349
415171

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/13
GA 30349
414463

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/20/13
GA 30349
411618

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
APR or interest rate

5/13/13
GA 30349
405214

Regions
Closed (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

5/7/13
GA 30349
400297

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/2/13
GA 30349
397350

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/1/13
GA 30349
396829

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/13
GA 30349
389216

Citibank
Closed with non-monetary relief (Timely)

Credit card
Collection practices

4/16/13
GA 30349
383914

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/15/13
GA 30349
382898

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/12/13
GA 30349
381034

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/12/13
GA 30349
381783

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/11/13
GA 30349
380195

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

4/8/13
GA 30349
376140

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/8/13
GA 30349
376335

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/2/13
GA 30349
372826

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

4/2/13
GA 30349
372842

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/22/13
GA 30349
362710

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/15/13
GA 30349
357025

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/14/13
GA 30349
355437

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

2/26/13
GA 30349
334392

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/20/13
GA 30349
323574

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/13/13
GA 30349
316549

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
GA 30349
309626

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/6/13
GA 30349
291844

OneWest Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/5/13
GA 30349
298555

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/5/13
GA 30349
299601

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/5/13
GA 30349
299779

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/4/13
GA 30349
294624

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/31/13
GA 30349
279954

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/13
GA 30349
273032

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/13
GA 30349
276977

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/30/13
GA 30349
277087

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/13
GA 30349
270778

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/13
GA 30349
273850

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/22/13
GA 30349
249535

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/22/13
GA 30349
252535

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/17/13
GA 30349
247796

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
GA 30349
238791

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
GA 30349
238971

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/16/13
GA 30349
239915

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/15/13
GA 30349
232618

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/10/13
GA 30349
227426

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

1/10/13
GA 30349
227929

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/9/13
GA 30349
225377

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/8/13
GA 30349
225594

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/7/13
GA 30349
224039

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

12/26/12
GA 30349
217563

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

12/24/12
GA 30349
217015

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/12
GA 30349
213294

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/12
GA 30349
213537

JPMorgan Chase
Closed (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/12
GA 30349
214136

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/18/12
GA 30349
213047

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/12/12
GA 30349
207433

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/11/12
GA 30349
207534

Bank of America
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

12/3/12
GA 30349
202427

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/23/12
CA 30349
196437

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

11/19/12
GA 30349
193805

Wells Fargo
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/19/12
GA 30349
194059

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/14/12
GA 30349
190898

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/10/12
GA 30349
188771

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/8/12
GA 30349
187710

Capital One
Closed (Timely, Disputed)

Credit card
Other

10/27/12
GA 30349
180763

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

10/16/12
GA 30349
171907

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

9/20/12
GA 30349
156885

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/18/12
GA 30349
155067

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/12
GA 30349
150724

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Account terms and changes

9/10/12
GA 30349
149874

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/27/12
GA 30349
142338

Residential Credit Solutions
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

8/16/12
GA 30349
136871

Bank of America
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

8/9/12
GA 30349
133035

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/12
GA 30349
129112

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/9/12
GA 30349
114290

Bank of America
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

7/2/12
GA 30349
111206

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/25/12
GA 30349
107681

Citibank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

6/25/12
GA 30349
107690

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/19/12
GA 30349
104338

Bank of America
Closed with explanation (Timely)

Credit card
Credit reporting

6/13/12
GA 30349
101206

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/11/12
GA 30349
99373

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/4/12
GA 30349
93929

Citibank
Closed with explanation (Timely)

Credit card
Collection practices

5/29/12
GA 30349
88629

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/12
GA 30349
78783

Bank of America
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/13/12
GA 30349
76866

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/9/12
GA 30349
81620

Bank of America
Untimely response (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/12
GA 30349
72928

JPMorgan Chase
Closed with relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/27/12
GA 30349
68462

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/27/12
GA 30349
68887

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/23/12
GA 30349
63586

Wells Fargo
Closed without relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

4/17/12
GA 30349
59129

GE Capital Retail
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/13/12
GA 30349
57552

SunTrust Bank
Closed with relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/23/12
GA 30349
81898

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/22/12
GA 30349
39747

SunTrust Bank
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/19/12
GA 30349
17699

Bank of America
Closed with relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/13/12
GA 30349
34421

Bank of America
Closed without relief (Timely, Disputed)

Credit card
Collection practices

3/13/12
GA 30349
34602

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Payoff process

3/1/12
GA 30349
28679

SunTrust Bank
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

2/27/12
GA 30349
28784

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/16/12
GA 30349
23989

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/11/12
GA 30349
22760

SunTrust Bank
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/8/12
GA 30349
15450

SunTrust Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/19/12
GA 30349
15449

SunTrust Bank
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/7/11
GA 30349
3549

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

263 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
57 Bank of America
27 Wells Fargo
14 JPMorgan Chase
13 SunTrust Bank
10 Ocwen
10 Equifax
10 Citibank
9 Nationstar Mortgage
9 Experian
8 TransUnion
6 Green Tree Servicing, LLC
6 Select Portfolio Servicing, Inc
5 Frederick J. Hanna & Associates, P.C.
5 GE Capital Retail
5 Capital One
4 Navient
4 Encore Capital Group
4 Portfolio Recovery Associates, Inc.
2 Santander Consumer USA
2 Carrington Mortgage
2 HSBC
2 Amex
2 Enhanced Recovery Company, LLC
2 Rushmore Loan Management Services LLC
1 Asset Management Outsourcing, Inc.
1 TMX Finance LLC
1 Fifth Third Bank
1 Freedom Mortgage
1 First National Bank of Omaha
1 State Collection Service, Inc.
1 Southwest Credit Systems, L.P.
1 BB&T Financial
1 DriveTime
1 National Credit Systems,Inc.
1 Resurgent Capital Services L.P.
1 Springleaf Finance Corporation
1 North American Credit Services
1 Stallings Financial Group, Inc.
1 Village Capital and Investment, LLC
1 Credit Management Control, Inc.
1 Medical Data Systems, Inc.
1 HCFS Health Care Financial Services, Inc.
1 Phelan Hallinan & Diamond, PC
1 Seterus
1 CIT Bank National Association
1 RBS Citizens
1 Commercial Recovery Systems
1 Stellar Recovery Inc.
1 Residential Credit Solutions
1 OneWest Bank
1 Regions
1 American Credit Acceptance, LLC
1 Westlake Services, LLC
1 Altisource Portfolio Solutions, S.… r.l.
1 URS Holding, LLC
1 Rent Recover, LLC
1 Primary Residential Mortgage
1 Associated Credit Services, Inc.
1 Penn Credit Corporation
1 Brent D. Stamps, Attorney at Law
1 CL Holdings, LLC
1 I.Q. Data International, Inc.
1 United Acceptance, Inc
1 Rent Recovery Solutions
1 Omni Financial Group, Inc
1 PHH Mortgage
1 ClearSpring Loan Services, Inc.
1 Bayview Loan Servicing, LLC
1 Great American Finance Co


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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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