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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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243 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/9/15
FL 32256
1413088

Experian
In progress (Timely)

Credit reporting
Credit monitoring or identity protection (Billing dispute)

5/18/15
FL 32256
1379663

Navy FCU
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/18/15
FL 32256
1381360

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

5/14/15
FL 32256
1375255

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

5/13/15
FL 32256
1374635

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

4/30/15
FL 32256
1354824

Capital One
In progress (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

4/29/15
FL 32256
1352464

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Credit card
Advertising and marketing

4/27/15
FL 32256
1348194

Citibank
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/23/15
FL 32256
1344944

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/14/15
FL 32256
1329357

Statebridge Company
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/14/15
FL 32256
1329358

JPMorgan Chase
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/13/15
FL 32256
1326839

Citibank
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/10/15
FL 32256
1324558

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/8/15
FL 32256
1321949

Fay Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/8/15
FL 32256
1322097

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/7/15
FL 32256
1319663

Encore Capital Group
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/4/15
FL 32256
1316031

HSBC
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/3/15
FL 32256
1315183

State Farm Bank
In progress (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/19/15
FL 32256
1291079

Northland Group, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/19/15
FL 32256
1292604

Diversified Adjustment Service, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/17/15
FL 32256
1286723

Citibank
In progress (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/16/15
FL 32256
1285634

Select Portfolio Servicing, Inc
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/15
FL 32256
1280575

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

3/9/15
FL 32256
1275033

Genesis Lending
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/28/15
FL 32256
1261831

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/19/15
FL 32256
1246319

Franklin Collection Service, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

2/18/15
FL 32256
1244329

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/17/15
FL 32256
1243585

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/13/15
FL 32256
1239097

Enhanced Recovery Company, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

2/10/15
FL 32256
1233832

BBVA Compass
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

2/5/15
FL 32256
1227662

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

1/27/15
FL 32256
1211269

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/15
FL 32256
1206211

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/23/15
FL 32256
1207412

Caliber Home Loans, Inc
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/22/15
FL 32256
1203911

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/22/15
FL 32256
1204108

Solidus Group LLC.
Closed with explanation (Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt was paid)

1/22/15
FL 32256
1203910

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/21/15
FL 32256
1201939

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

1/14/15
FL 32256
1193467

Green Tree Servicing, LLC
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/6/15
FL 32256
1183175

New York Community Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/30/14
FL 32256
1176070

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/18/14
FL 32256
1163061

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

12/17/14
FL 32256
1160768

Ocwen
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/10/14
FL 32256
1149982

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/9/14
FL 32256
1148131

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/9/14
FL 32256
1149981

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/3/14
FL 32256
1140177

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/3/14
FL 32256
1140983

BBVA Compass
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

12/1/14
FL 32256
1138197

Pinnacle Credit Services, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/28/14
FL 32256
1134587

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/26/14
FL 32256
1132733

Ceannate
Closed with explanation (Timely)

Debt collection
False statements or representation (Indicated committed crime not paying)

11/26/14
FL 32256
1133820

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

11/25/14
FL 32256
1130140

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/14
FL 32256
1130141

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/14
FL 32256
1130142

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/14
FL 32256
1130143

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/25/14
FL 32256
1131387

American Student Assistance
Closed (Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

11/25/14
FL 32256
1131388

Vital Solutions, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/23/14
FL 32256
1125633

The CMI Group, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/23/14
FL 32256
1125634

R & B Corporation of Virginia
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/21/14
FL 32256
1136176

Selene Finance
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/14/14
FL 32256
1118352

Navy FCU
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted me after I asked not to)

11/14/14
FL 32256
1117592

Selene Finance
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/13/14
FL 32256
1113903

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/13/14
FL 32256
1113904

M&T Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/13/14
FL 32256
1115163

Fifth Third Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/12/14
FL 32256
1111935

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/11/14
FL 32256
1111547

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/11/14
FL 32256
1111548

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/11/14
FL 32256
1111132

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/11/14
FL 32256
1111135

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/7/14
FL 32256
1108052

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/6/14
FL 32256
1104353

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/27/14
FL 32256
1089331

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/27/14
FL 32256
1089332

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/16/14
FL 32256
1073024

Regions
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/16/14
FL 32256
1073025

Flagstar Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/16/14
FL 32256
1074655

Fay Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/15/14
FL 32256
1071010

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/14/14
FL 32256
1068982

Specialized Loan Servicing LLC
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/13/14
FL 32256
1068500

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/13/14
FL 32256
1068501

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/9/14
FL 32256
1064454

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/9/14
FL 32256
1064455

Selene Finance
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/8/14
FL 32256
1062609

Bank of America
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

10/6/14
FL 32256
1058654

HSBC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/6/14
FL 32256
1058655

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/6/14
FL 32256
1058656

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/4/14
FL 32256
1058191

Capital One
Closed with non-monetary relief (Not Timely, Disputed)

Credit card
Credit line increase/decrease

10/1/14
FL 32256
1052524

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/30/14
FL 32256
1050546

U.S. Bancorp
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/30/14
FL 32256
1050547

Home Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/29/14
FL 32256
1048464

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/29/14
FL 32256
1048465

New York Community Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/29/14
FL 32256
1049833

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/25/14
FL 32256
1044604

Diversified Consultants, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

9/23/14
FL 32256
1040290

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/23/14
FL 32256
1040291

PNC Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/22/14
FL 32256
1038199

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/22/14
FL 32256
1038200

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/19/14
FL 32256
1035920

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/19/14
FL 32256
1035921

Whitney Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/18/14
FL 32256
1033936

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/16/14
FL 32256
1030017

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/15/14
FL 32256
1028078

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/15/14
FL 32256
1028079

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/14/14
FL 32256
1028057

Wells Fargo
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

9/11/14
FL 32256
1023863

BOK Financial Corp
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

9/8/14
FL 32256
1017850

RCO Legal, P.S.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/5/14
FL 32256
1017365

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Delinquent account

9/4/14
FL 32256
1013572

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/4/14
FL 32256
1014766

BBVA Compass
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/3/14
FL 32256
1012172

M&T Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/1/14
FL 32256
1009350

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

8/29/14
FL 32256
1007273

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/26/14
FL 32256
1000682

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/26/14
FL 32256
1000683

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/26/14
FL 32256
1000684

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/21/14
FL 32256
994161

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/20/14
FL 32256
992027

HSBC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/15/14
FL 32256
986401

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Other

8/14/14
FL 32256
983613

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/13/14
FL 32256
982445

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/14
32256
981189

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/12/14
32256
981190

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/11/14
FL 32256
977240

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/9/14
FL 32256
976666

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/8/14
FL 32256
976363

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

8/6/14
FL 32256
970551

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/6/14
FL 32256
971882

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/25/14
FL 32256
953553

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/25/14
FL 32256
953554

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/14
FL 32256
950533

Ally Financial Inc.
Closed with non-monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/11/14
FL 32256
934406

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Application processing delay

6/29/14
FL 32256
916174

Capital One
Closed with explanation (Not Timely)

Debt collection (Auto)
Communication tactics (Frequent or repeated calls)

6/24/14
FL 32256
908854

Bank of America
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

6/3/14
FL 32256
880061

Citibank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

5/29/14
FL 32256
873878

ARM WNY LLC
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

5/14/14
FL 32256
853354

ARM WNY LLC
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

5/8/14
FL 32256
844379

Professional Debt Mediation, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

5/7/14
FL 32256
841386

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

5/6/14
FL 32256
840230

Citibank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/30/14
FL 32256
832952

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/27/14
FL 32256
827439

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

4/25/14
FL 32256
825378

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

4/22/14
FL 32256
819162

CCS Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

4/15/14
FL 32256
810889

Williams & Fudge, Inc
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

4/9/14
FL 32256
802119

GC Services Limited Partnership
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

4/8/14
FL 32256
798645

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

4/7/14
FL 32256
797468

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

4/5/14
FL 32256
795406

HOVG, LLC
Closed with explanation (Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

3/14/14
FL 32256
766190

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

3/4/14
FL 32256
741797

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit line increase/decrease

2/28/14
FL 32256
738517

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/21/14
FL 32256
726512

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/21/14
FL 32256
727066

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/14/14
FL 32256
715807

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/5/14
FL 32256
701106

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/30/14
FL 32256
693541

Springleaf Finance Corporation
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/29/14
FL 32256
689931

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/29/14
FL 32256
690565

MAS Associates, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

1/29/14
FL 32256
691476

Resurgent Capital Services L.P.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/14
FL 32256
691477

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/14
FL 32256
688450

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/28/14
FL 32256
689757

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/27/14
FL 32256
686144

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

1/27/14
FL 32256
686160

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/27/14
FL 32256
686459

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/27/14
FL 32256
687932

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

1/24/14
FL 32256
683922

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

1/22/14
FL 32256
678794

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/21/14
FL 32256
676843

Flagstar Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/21/14
FL 32256
676844

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/21/14
FL 32256
677181

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/16/14
FL 32256
672288

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/16/14
FL 32256
672289

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/16/14
FL 32256
673050

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

1/15/14
FL 32256
669373

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/13/14
FL 32256
669244

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/10/14
FL 32256
663441

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/10/14
FL 32256
663889

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/10/14
FL 32256
664190

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/9/14
FL 32256
660721

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/6/14
FL 32256
655560

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/4/14
FL 32256
653634

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

1/4/14
FL 32256
653635

Bank of America
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

1/3/14
FL 32256
654189

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/31/13
FL 32256
649077

Specialized Loan Servicing LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/31/13
FL 32256
650573

Coast to Coast Financial Solutions, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

12/23/13
FL 32256
642380

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/20/13
FL 32256
640226

Statebridge Company
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/17/13
FL 32256
636847

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

12/12/13
FL 32256
631870

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

12/11/13
FL 32256
631090

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/10/13
FL 32256
629384

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/6/13
FL 32256
624271

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/6/13
FL 32256
624272

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/26/13
FL 32256
612698

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/20/13
FL 32256
605745

Dovenmuehle Mortgage Inc.
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/9/13
32256
592736

Advance America, Cash Advance Centers, Inc.
Closed with non-monetary relief (Not Timely)

Payday loan
Payment to acct not credited

11/1/13
FL 32256
581664

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/30/13
FL 32256
578508

Amex
Closed with explanation (Not Timely)

Credit card
Billing disputes

10/22/13
32256
565761

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/19/13
FL 32256
563856

SunTrust Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/1/13
FL 32256
549615

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/13
FL 32256
550414

NCC Business Services, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/27/13
FL 32256
546806

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/16/13
FL 32256
528685

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/10/13
FL 32256
521262

BYL Collection Services
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

9/10/13
FL 32256
521263

BYL Collection Services
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

8/30/13
FL 32256
510466

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

8/23/13
FL 32256
503206

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/21/13
FL 32256
499661

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

8/5/13
FL 32256
474713

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/13
FL 32256
471180

M&T Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/20/13
FL 32256
462362

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/27/13
FL 32256
444350

TransUnion
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

6/24/13
FL 32256
440628

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

6/20/13
FL 32256
439031

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/14/13
FL 32256
431066

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/13/13
FL 32256
431556

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/10/13
FL 32256
427798

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

5/17/13
FL 32256
410611

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/26/13
FL 32256
393245

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/19/13
FL 32256
386768

Bank of America
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/1/13
FL 32256
371052

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/29/13
FL 32256
368985

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/13
FL 32256
358996

Wells Fargo
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/15/13
FL 32256
357510

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

3/1/13
FL 32256
340666

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/3/13
FL 32256
289854

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Collection practices

11/15/12
FL 32256
190974

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/6/12
FL 32256
147882

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/5/12
FL 32256
147178

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Transaction issue

8/23/12
FL 32256
140927

Morgan Stanley
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/18/12
FL 32256
103558

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/10/12
FL 32256
97976

BBVA Compass
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/4/12
FL 32256
92145

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

5/20/12
FL 32256
85737

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

5/17/12
FL 32256
82649

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/16/12
FL 32256
38236

Bank of America
Closed with relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/11/12
FL 32256
56040

BB&T Financial
Closed with relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/19/12
FL 32256
15168

SunTrust Bank
Closed with relief (Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

243 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
26 Wells Fargo
23 Bank of America
16 Ocwen
11 Citibank
10 JPMorgan Chase
9 Nationstar Mortgage
9 Experian
7 Caliber Home Loans, Inc
7 Capital One
5 Green Tree Servicing, LLC
5 Select Portfolio Servicing, Inc
5 Specialized Loan Servicing LLC
5 HSBC
4 Equifax
4 U.S. Bancorp
4 TransUnion
4 BBVA Compass
3 M&T Bank
3 Carrington Mortgage
3 Selene Finance
3 Navient
3 Flagstar Bank
3 SunTrust Bank
2 Fay Servicing, LLC
2 Residential Credit Solutions
2 ARM WNY LLC
2 Navy FCU
2 FAIR COLLECTIONS & OUTSOURCING, INC.
2 Ally Financial Inc.
2 PHH Mortgage
2 Bayview Loan Servicing, LLC
2 Resurgent Capital Services L.P.
2 Statebridge Company
2 Amex
2 Encore Capital Group
2 BYL Collection Services
2 Enhanced Recovery Company, LLC
2 Diversified Consultants, Inc.
2 New York Community Bank
1 R & B Corporation of Virginia
1 Ceannate
1 Home Servicing LLC
1 Diversified Adjustment Service, Inc.
1 Regions
1 Northland Group, Inc.
1 Genesis Lending
1 Vital Solutions, Inc.
1 American Student Assistance
1 Franklin Collection Service, Inc.
1 Pinnacle Credit Services, LLC
1 Convergent Resources, Inc.
1 Solidus Group LLC.
1 Fifth Third Bank
1 The CMI Group, Inc.
1 GE Capital Retail
1 Williams & Fudge, Inc
1 PNC Bank
1 Servis One, Inc.
1 BB&T Financial
1 Seterus
1 Morgan Stanley
1 NCC Business Services, Inc.
1 Advance America, Cash Advance Centers, Inc.
1 Dovenmuehle Mortgage Inc.
1 Enova International, Inc.
1 Coast to Coast Financial Solutions, Inc.
1 MAS Associates, LLC
1 Whitney Bank
1 Springleaf Finance Corporation
1 HOVG, LLC
1 GC Services Limited Partnership
1 CCS Financial Services, Inc.
1 Expert Global Solutions, Inc.
1 Professional Debt Mediation, Inc.
1 Penn Credit Corporation
1 RCO Legal, P.S.
1 BOK Financial Corp
1 State Farm Bank


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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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