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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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133 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/22/15
FL 32828
1388557

Fifth Third Bank
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/28/15
FL 32828
1350709

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/21/15
FL 32828
1341042

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/16/15
FL 32828
1333892

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/8/15
FL 32828
1321984

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/6/15
FL 32828
1317865

Admin Recovery, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

4/2/15
FL 32828
1312354

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/2/15
FL 32828
1313588

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/24/15
FL 32828
1299040

Genesis Lending
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

3/13/15
FL 32828
1281468

Professional Recovery Management
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

3/13/15
FL 32828
1282283

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/12/15
FL 32828
1279587

Atlantic Credit & Finance, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Communication tactics (Used obscene/profane/abusive language)

3/3/15
FL 32828
1265307

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/2/15
FL 32828
1264666

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/19/15
FL 32828
1246967

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/16/15
FL 32828
1241568

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/14/15
FL 32828
1241096

SquareTwo Financial Corporation
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

1/10/15
FL 32828
1189519

Western Union
Closed with explanation (Timely)

Money transfers (International money transfer)
Money was not available when promised

12/29/14
FL 32828
1172945

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/24/14
FL 32828
1170326

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/19/14
FL 32828
1165406

PayPal
Closed with monetary relief (Timely)

Money transfers (Domestic (US) money transfer)
Other transaction issues

12/16/14
FL 32828
1158423

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/14/14
FL 32828
1156034

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

12/1/14
FL 32828
1136710

PNC Bank
Closed with monetary relief (Timely)

Credit card
Balance transfer

12/1/14
FL 32828
1138525

Accounts Receivable Management, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/18/14
FL 32828
1122691

Credit Acceptance Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

11/10/14
FL 32828
1110364

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/10/14
FL 32828
1110365

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

11/6/14
FL 32828
1104410

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

11/3/14
FL 32828
1098459

Whetstone Partners, LLC
Untimely response (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

11/3/14
FL 32828
1098701

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

10/24/14
FL 32828
1084922

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/21/14
FL 32828
1080117

United Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Talked to a third party about my debt)

10/19/14
FL 32828
1077049

Financial Credit Service, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was paid)

10/13/14
FL 32828
1068683

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/12/14
FL 32828
1068385

SunTrust Bank
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/26/14
FL 32828
1047114

Citibank
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

9/24/14
FL 32828
1044222

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/23/14
FL 32828
1041290

Gulf Coast Collection Bureau, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

9/18/14
FL 32828
1036104

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/16/14
FL 32828
1031117

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/3/14
FL 32828
1011730

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

8/22/14
FL 32828
996812

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

8/13/14
FL 32828
982682

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/13/14
FL 32828
982683

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/13/14
FL 32828
982685

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/7/14
FL 32828
974955

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

8/6/14
FL 32828
970574

USAA Savings
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

8/5/14
FL 32828
968398

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/5/14
FL 32828
970119

JPMorgan Chase
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

7/19/14
FL 32828
945058

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/16/14
FL 32828
939105

Northland Group, Inc.
Closed with explanation (Not Timely)

Credit card
Credit card protection / Debt protection

6/30/14
FL 32828
916822

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

6/26/14
FL 32828
912899

Capital One
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/26/14
FL 32828
913136

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

6/24/14
FL 32828
907886

SquareTwo Financial Corporation
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

6/24/14
FL 32828
908910

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/23/14
FL 32828
905987

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/23/14
FL 32828
905988

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/23/14
FL 32828
905989

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/23/14
FL 32828
905990

JPMorgan Chase
Closed with explanation (Not Timely)

Consumer loan (Personal line of credit)
Account terms and changes

6/7/14
FL 32828
885272

Bank of America
Closed with non-monetary relief (Not Timely)

Credit card
Billing disputes

6/6/14
TX 32828
885219

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Credit decision / Underwriting

5/27/14
FL 32828
867993

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/23/14
FL 32828
867411

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/11/14
FL 32828
846877

Southern Management Systems Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/30/14
FL 32828
831833

MRS BPO, L.L.C.
Closed with explanation (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

4/29/14
FL 32828
831719

URS Holdings LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/21/14
FL 32828
819245

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

4/21/14
FL 32828
823050

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

3/28/14
FL 32828
783172

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/21/14
FL 32828
771323

Amsher Collection Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/14/14
FL 32828
767357

Bank of America
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/13/14
FL 32828
757847

Citibank
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/13/14
FL 32828
763177

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

3/13/14
FL 32828
767355

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/13/14
FL 32828
767356

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

3/3/14
FL 32828
739429

PayPal
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/23/14
FL 32828
726965

Southern Management Systems Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/16/14
FL 32828
716693

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/31/14
FL 32828
694957

Navy FCU
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

1/23/14
FL 32828
682917

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

1/8/14
FL 32828
660810

Citibank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

12/22/13
FL 32828
641583

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/19/13
FL 32828
640278

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

12/13/13
FL 32828
634544

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/20/13
FL 32828
605502

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/31/13
FL 32828
579258

Total Mortgage Services LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/17/13
FL 32828
562715

Citibank
Closed with monetary relief (Not Timely)

Credit card
Transaction issue

9/23/13
FL 32828
539451

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Other

9/11/13
FL 32828
522673

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/28/13
FL 32828
501463

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/24/13
FL 32828
503308

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/1/13
FL 32828
471519

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/1/13
FL 32828
472004

Amex
Closed with explanation (Timely, Disputed)

Credit card
Late fee

7/2/13
FL 32828
448077

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/26/13
FL 32828
444049

Citibank
Closed with explanation (Timely)

Credit card
Advertising and marketing

6/19/13
FL 32828
438823

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/13/13
FL 32828
431717

Wells Fargo
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/1/13
FL 32828
421762

PNC Bank
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/1/13
FL 32828
396883

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/29/13
FL 32828
393926

American Honda Finance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

4/16/13
FL 32828
383413

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

4/10/13
FL 32828
378719

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/29/13
FL 32828
369854

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/6/13
FL 32828
344198

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/26/13
FL 32828
333702

Quicken Loans
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/25/13
FL 32828
265036

Discover
Closed with explanation (Timely, Disputed)

Credit card
Balance transfer

1/10/13
FL 32828
226682

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

1/2/13
FL 32828
220064

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/19/12
FL 32828
213836

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/25/12
FL 32828
178606

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/26/12
FL 32828
160203

Bank of America
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Account terms and changes

9/13/12
FL 32828
152467

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/27/12
FL 32828
142444

Capital One
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

8/27/12
FL 32828
142445

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

7/17/12
FL 32828
119620

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/5/12
FL 32828
112606

Bank of America
Closed with monetary relief (Timely)

Credit card
Other fee

6/28/12
FL 32828
109984

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

6/7/12
FL 32828
96812

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/29/12
FL 32828
88318

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

5/21/12
FL 32828
84788

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/18/12
FL 32828
84308

Santander Consumer USA
Closed with monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/7/12
FL 32828
72299

Bank of America
Closed without relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/5/12
FL 32828
71695

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/26/12
FL 32828
69809

JPMorgan Chase
Closed without relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

3/25/12
FL 32828
40764

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

3/9/12
FL 32828
32836

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/5/12
FL 32828
30638

Green Tree Servicing, LLC
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/12/12
FL 32828
22803

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/9/12
FL 32828
22247

Green Tree Servicing, LLC
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/24/12
FL 32828
16111

Wells Fargo
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/21/11
FL 32828
7274

Bank of America
Closed without relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

133 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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