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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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135 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/20/15
FL 32835
1384584

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/20/15
FL 32835
1384585

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

5/4/15
FL 32835
1360507

ACS Education Services
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/1/15
FL 32835
1357357

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

4/30/15
FL 32835
1353977

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/30/15
FL 32835
1355718

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/30/15
FL 32835
1355719

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/15/15
FL 32835
1330921

Experian
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

4/14/15
FL 32835
1329901

Western Union
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Other transaction issues

4/7/15
FL 32835
1320133

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/7/15
FL 32835
1320712

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/1/15
FL 32835
1311306

SunTrust Bank
In progress (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/20/15
FL 32835
1294546

HOVG, LLC
In progress (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

3/16/15
FL 32835
1284802

National Credit Systems,Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

3/14/15
FL 32835
1283316

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

3/14/15
FL 32835
1283317

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/12/15
FL 32835
1279583

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/11/15
FL 32835
1277023

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/6/15
FL 32835
1272026

Banco Santander Puerto Rico
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/28/15
FL 32835
1262091

Wells Fargo
Closed with explanation (Timely)

Debt collection (Mortgage)
Taking/threatening an illegal action (Seized/Attempted to seize property)

2/26/15
FL 32835
1258497

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Other

2/25/15
FL 32835
1257166

Amscot Corporation
Closed with explanation (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

2/21/15
FL 32835
1250960

Amex
Closed with explanation (Timely, Disputed)

Prepaid card (General purpose card)
Managing, opening, or closing account

2/19/15
FL 32835
1247528

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/9/15
FL 32835
1231217

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

1/12/15
FL 32835
1190122

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Other

12/18/14
FL 32835
1162741

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

12/17/14
FL 32835
1160500

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

12/9/14
FL 32835
1150284

EOS Holdings, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

11/23/14
FL 32835
1125751

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

11/18/14
FL 32835
1120569

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/7/14
FL 32835
1107374

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/7/14
FL 32835
1107375

Experian
Closed (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/7/14
FL 32835
1107376

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/7/14
FL 32835
1107377

TD Bank
Closed with explanation (Timely)

Credit card
Billing disputes

11/7/14
FL 32835
1107378

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

11/7/14
FL 32835
1107382

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

11/7/14
FL 32835
1107383

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

10/16/14
FL 32835
1073111

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/14
FL 32835
1073112

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/14
FL 32835
1073113

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/14
FL 32835
1073733

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/24/14
FL 32835
1042712

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Other

9/11/14
FL 32835
1023870

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/4/14
FL 32835
1013679

Kirkland Asset Management LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Threatened to take legal action)

8/28/14
FL 32835
1007777

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

8/21/14
FL 32835
995226

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/21/14
FL 32835
995227

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/7/14
FL 32835
974112

Residential Credit Solutions
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/7/14
FL 32835
974113

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/17/14
FL 32835
941546

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/29/14
FL 32835
916184

Credit Protection Association, L.P.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/29/14
FL 32835
916185

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/24/14
FL 32835
907786

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/12/14
FL 32835
892644

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/15/14
FL 32835
808633

Business Revenue Systems, Inc.
Closed (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/15/14
FL 32835
809829

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/15/14
FL 32835
809830

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/15/14
FL 32835
809831

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/10/14
FL 32835
803115

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/8/14
FL 32835
798144

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/27/14
FL 32835
780540

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

3/26/14
FL 32835
779161

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/24/14
FL 32835
774836

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/19/14
FL 32835
766157

Professional Debt Mediation, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/7/14
FL 32835
749509

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

2/28/14
FL 32835
736660

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

2/26/14
FL 32835
733446

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/19/14
FL 32835
719962

Wells Fargo
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

2/13/14
FL 32835
711609

GE Capital Retail
Closed with explanation (Not Timely, Disputed)

Credit card
Closing/Cancelling account

2/7/14
FL 32835
703823

CNG Financial Corporation
Closed with explanation (Timely)

Debt collection (Payday loan)
Disclosure verification of debt (Not given enough info to verify debt)

2/5/14
FL 32835
702884

Professional Debt Mediation, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Talked to a third party about my debt)

1/11/14
FL 32835
664457

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/1/14
FL 32835
652148

Wells Fargo
Closed with explanation (Timely)

Credit card
Cash advance fee

12/23/13
FL 32835
643478

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/9/13
FL 32835
628950

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/5/13
FL 32835
586307

Credit Corp Solutions Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

11/5/13
FL 32835
586308

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

11/4/13
FL 32835
585436

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/24/13
FL 32835
570736

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/15/13
FL 32835
559006

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Frequent or repeated calls)

10/11/13
FL 32835
557964

Ocwen
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

8/29/13
FL 32835
509501

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/19/13
FL 32835
496222

TD Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

7/15/13
FL 32835
457496

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/25/13
FL 32835
442236

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/11/13
FL 32835
429697

PHH Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/30/13
FL 32835
420171

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/30/13
FL 32835
420349

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/9/13
FL 32835
403206

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/9/13
FL 32835
403207

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/5/13
FL 32835
399281

PayPal
Closed with monetary relief (Timely)

Credit card
Billing disputes

4/21/13
FL 32835
387323

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/3/13
FL 32835
371927

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

4/3/13
FL 32835
371928

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

3/25/13
FL 32835
364170

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/13
FL 32835
362699

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/20/13
FL 32835
322268

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/20/13
FL 32835
324269

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/11/13
FL 32835
313970

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/22/13
FL 32835
253876

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/9/13
FL 32835
225654

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/9/13
FL 32835
226152

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/26/12
FL 32835
220169

Specialized Loan Servicing LLC
Closed (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

11/14/12
FL 32835
190634

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/29/12
FL 32835
181375

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/19/12
FL 32835
174644

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/18/12
FL 32835
174084

Fifth Third Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

10/12/12
FL 32835
169848

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/27/12
FL 32835
160259

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/21/12
FL 32835
155556

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/20/12
FL 32835
156582

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/14/12
FL 32835
153430

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/12/12
FL 32835
150140

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/12
FL 32835
150852

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/8/12
FL 32835
148846

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/21/12
FL 32835
139546

Bank of America
Closed (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/2/12
FL 32835
111064

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/20/12
FL 32835
105331

Seterus
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

6/11/12
FL 32835
99129

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

6/11/12
FL 32835
99749

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/31/12
FL 32835
91056

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

5/19/12
FL 32835
84472

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/12
FL 32835
77927

Regions
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

5/10/12
FL 32835
38661

SunTrust Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Other

5/1/12
FL 32835
68376

Capital One
Closed without relief (Timely)

Credit card
Credit card protection / Debt protection

4/23/12
FL 32835
63740

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

4/13/12
FL 32835
57716

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

4/9/12
FL 32835
41352

JPMorgan Chase
Closed with relief (Timely)

Credit card
Late fee

4/9/12
FL 32835
44938

Bank of America
Closed with relief (Timely)

Credit card
Customer service / Customer relations

3/27/12
FL 32835
41351

Capital One
Closed with relief (Timely)

Credit card
Transaction issue

3/27/12
FL 32835
41652

Bank of America
Closed without relief (Timely)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

3/15/12
FL 32835
34046

Bank of America
Closed with relief (Timely)

Credit card
Credit reporting

3/6/12
FL 32835
30842

SunTrust Bank
Closed with relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/17/12
FL 32835
3432

SunTrust Bank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

135 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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