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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/4/15
IL 33023
1405589

Bank of America
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/4/15
FL 33023
1407010

James B. Nutter & Company
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

5/31/15
FL 33023
1399298

SunTrust Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

5/27/15
FL 33023
1394193

Eastern Account Systems of Connecticut, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

5/21/15
FL 33023
1387985

Western Union
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Other service issues

5/17/15
FL 33023
1379537

Palm Beach Credit Adjustors, Inc
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

4/28/15
FL 33023
1349869

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/22/15
FL 33023
1342068

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/25/15
FL 33023
1300626

American Honda Finance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

3/23/15
IL 33023
1296220

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/15
FL 33023
1293657

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/16/15
FL 33023
1283989

Green Tree Servicing, LLC
In progress (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/3/15
FL 33023
1265299

21st Mortgage Corporation
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/24/15
FL 33023
1255052

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

2/19/15
FL 33023
1248229

Global Trust Management LLC
Closed with explanation (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted employer after asked not to)

2/11/15
FL 33023
1235275

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/10/15
FL 33023
1233594

Atlantic Credit & Finance, Inc.
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

2/9/15
FL 33023
1231701

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/5/15
FL 33023
1227061

Selene Finance
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/29/15
FL 33023
1217641

The Huntington National Bank
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

1/28/15
FL 33023
1214501

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/28/15
FL 33023
1214502

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/28/15
FL 33023
1214503

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/26/15
FL 33023
1211485

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Other

1/9/15
FL 33023
1187764

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/9/15
FL 33023
1187765

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/5/15
FL 33023
1180167

TD Bank
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

1/5/15
FL 33023
1180900

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/2/15
FL 33023
1178875

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

1/2/15
FL 33023
1178876

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/19/14
FL 33023
1164823

Palm Beach Credit Adjustors, Inc
Closed with explanation (Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

12/18/14
FL 33023
1163247

Ocwen
Closed (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/12/14
FL 33023
1155103

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

12/10/14
FL 33023
1151291

Van Ru Credit Corporation
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not disclosed as an attempt to collect)

12/9/14
FL 33023
1149078

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

10/20/14
FL 33023
1078101

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/6/14
FL 33023
1060755

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/6/14
FL 33023
1060756

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/1/14
FL 33023
1054627

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/7/14
FL 33023
1017742

Seterus
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/14/14
FL 33023
984604

Wells Fargo
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Frequent or repeated calls)

8/11/14
FL 33023
978616

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/30/14
FL 33023
960775

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/23/14
FL 33023
951497

HCFS Health Care Financial Services, Inc.
Closed (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

7/22/14
FL 33023
948145

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/11/14
FL 33023
933542

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/11/14
FL 33023
934081

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/10/14
FL 33023
932164

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/30/14
FL 33023
918811

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/14
FL 33023
912339

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/24/14
FL 33023
908579

Retrieval-Masters Creditors Bureau, Inc.
Closed (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/19/14
FL 33023
902169

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/12/14
FL 33023
891778

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/11/14
FL 33023
890090

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/14
FL 33023
865461

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/14
FL 33023
852207

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

5/10/14
FL 33023
846690

Dynamic Recovery Solutions, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/10/14
FL 33023
846691

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

4/23/14
FL 33023
821846

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/14/14
FL 33023
807315

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/7/14
FL 33023
796461

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/7/14
FL 33023
797039

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

4/7/14
FL 33023
800011

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/3/14
FL 33023
792366

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/14/14
FL 33023
760321

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/7/14
FL 33023
749537

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/7/14
FL 33023
749538

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/28/14
FL 33023
737796

Regions
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

2/25/14
FL 33023
730200

ALCHRO INC.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

2/12/14
FL 33023
717532

M&T Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/29/14
FL 33023
690183

Windham Professionals
Closed with non-monetary relief (Timely)

Debt collection (Federal student loan)
Improper contact or sharing of info (Talked to a third party about my debt)

1/27/14
FL 33023
686165

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/23/13
FL 33023
642786

Equifax
Closed with explanation (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

12/10/13
FL 33023
628209

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/6/13
FL 33023
624304

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/5/13
FL 33023
624205

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/29/13
FL 33023
616376

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/30/13
FL 33023
577243

TD Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/29/13
FL 33023
576741

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/7/13
FL 33023
554351

Citibank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/5/13
FL 33023
553143

Fifth Third Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

9/29/13
FL 33023
546750

New York Community Bank
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

9/27/13
FL 33023
545539

HSBC
Closed (Not Timely)

Credit card
Other

9/27/13
FL 33023
546749

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/26/13
FL 33023
543997

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/9/13
FL 33023
519117

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/27/13
FL 33023
501636

Home Financing Center
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/16/13
FL 33023
493997

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/6/13
FL 33023
481250

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/29/13
FL 33023
468419

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/24/13
FL 33023
454984

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/22/13
FL 33023
454981

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/13
FL 33023
460277

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/5/13
FL 33023
450305

Discover
Closed with explanation (Not Timely, Disputed)

Credit card
Application processing delay

6/24/13
FL 33023
441548

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/10/13
FL 33023
404714

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/6/13
FL 33023
400632

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/13
FL 33023
389221

Nationstar Mortgage
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

4/24/13
FL 33023
391420

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/19/13
FL 33023
387116

Santander Consumer USA
Closed (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

4/17/13
FL 33023
385243

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/29/13
FL 33023
368960

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/15/13
FL 33023
356993

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/19/13
FL 33023
320688

Real Time Resolutions
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

2/11/13
FL 33023
313595

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/7/13
FL 33023
307609

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/13
FL 33023
266640

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/17/13
FL 33023
245111

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/16/13
FL 33023
240635

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/11/13
CA 33023
229026

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/30/12
FL 33023
218953

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/19/12
FL 33023
214061

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/18/12
FL 33023
211592

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/12/12
FL 33023
210038

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/4/12
FL 33023
202952

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/4/12
FL 33023
203252

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/5/12
FL 33023
185103

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/11/12
FL 33023
169094

BankUnited
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/22/12
FL 33023
157717

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/10/12
FL 33023
148948

Amex
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

8/22/12
FL 33023
140301

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/6/12
FL 33023
113199

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/21/12
FL 33023
106172

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Payoff process

6/20/12
FL 33023
104842

Loan Care
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/19/12
FL 33023
104264

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/11/12
FL 33023
99721

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/8/12
FL 33023
97774

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/1/12
FL 33023
91672

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/24/12
FL 33023
87488

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/12
FL 33023
388

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/17/12
FL 33023
82478

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/17/12
FL 33023
60377

PNC Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/26/12
FL 33023
18129

Bank of America
Closed with relief (Timely)

Credit card
Closing/Cancelling account

1/6/12
FL 33023
12212

SunTrust Bank
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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