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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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143 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/10/15
FL 33024
1415652

Amsher Collection Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/10/15
FL 33024
1415727

Convergent Resources, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/10/15
FL 33024
1415651

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/8/15
FL 33024
1410877

MOHELA
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
False statements or representation (Attempted to collect wrong amount)

5/17/15
FL 33024
1379421

Citibank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/9/15
FL 33024
1368416

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
False statements or representation (Indicated shouldn't respond to lawsuit)

5/4/15
FL 33024
1360522

First Federal Credit Control
Closed with explanation (Timely)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

5/3/15
FL 33024
1358043

SunTrust Bank
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/17/15
FL 33024
1334891

Capital One
Closed (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/31/15
FL 33024
1308774

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/20/15
FL 33024
1293255

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/15
FL 33024
1293450

Discover
Closed with explanation (Timely)

Credit card
Other

3/16/15
FL 33024
1284043

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

2/25/15
FL 33024
1256020

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/11/15
FL 33024
1236459

Nationstar Mortgage
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

1/26/15
FL 33024
1209986

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

1/22/15
FL 33024
1203709

Commonwealth Financial Systems, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/27/14
FL 33024
1088702

American Credit Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

10/22/14
FL 33024
1081610

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/22/14
FL 33024
1081611

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/22/14
FL 33024
1081612

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/14/14
FL 33024
1069357

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/7/14
FL 33024
1060790

PNC Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/7/14
FL 33024
1061143

American Credit Bureau, Inc.
Closed (Not Timely)

Debt collection (Medical)
Improper contact or sharing of info (Contacted employer after asked not to)

10/2/14
FL 33024
1055765

Bank of America
Closed with monetary relief (Not Timely)

Credit card
Billing statement

9/30/14
FL 33024
1051302

SunTrust Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/14
FL 33024
1024440

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

9/11/14
FL 33024
1024441

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

9/11/14
FL 33024
1024442

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

9/2/14
FL 33024
1009979

Xoom
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

8/13/14
FL 33024
981678

Shellpoint Partners, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/13/14
FL 33024
981760

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

8/10/14
FL 33024
977455

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

7/22/14
FL 33024
947339

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/22/14
FL 33024
948956

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/22/14
FL 33024
949522

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/17/14
FL 33024
940962

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/14
FL 33024
941670

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

7/16/14
FL 33024
939221

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/14/14
FL 33024
934779

Green Tree Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/8/14
FL 33024
926763

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/7/14
FL 33024
925800

EOS Holdings, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

7/7/14
FL 33024
926578

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/2/14
CA 33024
921857

Universal American Mortgage Company, LLC
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/2/14
FL 33024
922579

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/30/14
FL 33024
918036

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/20/14
FL 33024
903669

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/20/14
FL 33024
903767

Wells Fargo
Closed with monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/17/14
FL 33024
898282

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
FL 33024
898283

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
FL 33024
898284

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/12/14
FL 33024
892368

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/12/14
FL 33024
892946

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

6/10/14
FL 33024
889646

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/19/14
FL 33024
857962

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

5/15/14
FL 33024
854771

Collection Information Bureau, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

5/15/14
FL 33024
854772

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Debt collection (Auto)
Disclosure verification of debt (Right to dispute notice not received)

5/15/14
FL 33024
854773

Toyota Motor Credit Corporation
Closed with explanation (Timely, Disputed)

Debt collection (Auto)
Disclosure verification of debt (Right to dispute notice not received)

5/14/14
FL 33024
852766

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Credit line increase/decrease

5/13/14
FL 33024
849599

New Century Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

5/1/14
FL 33024
833911

HCFS Health Care Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

4/28/14
FL 33024
828583

Niagara Credit Solutions, Inc
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/28/14
FL 33024
828584

Hidden Oak Group, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/14/14
FL 33024
807291

Bank of America
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Wrong amount charged or received

4/5/14
FL 33024
795201

Pinnacle Credit Services, LLC
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

3/29/14
FL 33024
784708

Retrieval-Masters Creditors Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/26/14
FL 33024
779985

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/25/14
FL 33024
777234

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/16/14
FL 33024
759197

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/12/14
FL 33024
762770

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/7/14
FL 33024
750283

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/5/14
FL 33024
744789

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/5/14
FL 33024
745215

Regions
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

3/3/14
FL 33024
740350

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/26/14
FL 33024
732944

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/16/14
FL 33024
716167

Premium Asset Services, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/16/14
FL 33024
716168

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/13/14
FL 33024
713136

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/9/14
FL 33024
704931

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/8/14
FL 33024
705157

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/16/14
FL 33024
672723

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/9/14
FL 33024
663003

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/8/14
GA 33024
659101

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

12/26/13
FL 33024
645961

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/5/13
FL 33024
622349

Regions
Closed with monetary relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

12/4/13
FL 33024
620572

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

11/24/13
FL 33024
609682

Barclays
Closed with explanation (Not Timely)

Credit card
Billing disputes

11/16/13
FL 33024
601496

Freedom Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/30/13
FL 33024
578545

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/26/13
FL 33024
572609

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

10/3/13
FL 33024
551374

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Improper contact or sharing of info (Talked to a third party about my debt)

9/30/13
FL 33024
548556

Diversified Consultants, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

9/4/13
FL 33024
511665

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/23/13
FL 33024
501196

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/21/13
FL 33024
499077

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/16/13
FL 33024
493579

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/13
FL 33024
486949

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/9/13
FL 33024
484606

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/13
FL 33024
454987

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/29/13
FL 33024
469018

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/24/13
33024
454985

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/13
FL 33024
480752

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/19/13
FL 33024
454980

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/18/13
FL 33024
475358

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/17/13
FL 33024
454979

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/9/13
FL 33024
452323

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/17/13
FL 33024
434823

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/30/13
FL 33024
419994

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/13/13
FL 33024
406002

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/13
FL 33024
401609

Capital One
Closed with explanation (Timely)

Credit card
Privacy

5/7/13
FL 33024
399509

Nationstar Mortgage
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/19/13
FL 33024
387112

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/18/13
FL 33024
385727

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/17/13
FL 33024
385123

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/8/13
FL 33024
376779

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/1/13
FL 33024
371171

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/25/13
FL 33024
363534

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/15/13
FL 33024
318396

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

2/6/13
FL 33024
293340

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/5/13
FL 33024
299631

GE Capital Retail
Closed with explanation (Timely)

Credit card
Rewards

2/4/13
FL 33024
295720

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/31/13
FL 33024
280793

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/25/13
FL 33024
262827

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/4/13
FL 33024
222483

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/19/12
FL 33024
213284

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/11/12
FL 33024
207341

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/26/12
FL 33024
197763

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

10/17/12
FL 33024
173738

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/8/12
FL 33024
167155

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

8/6/12
FL 33024
130171

SunTrust Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/24/12
FL 33024
123499

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/10/12
FL 33024
115397

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/28/12
FL 33024
109786

Capital One
Closed with monetary relief (Timely)

Credit card
Convenience checks

5/31/12
FL 33024
90230

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/20/12
FL 33024
85389

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/14/12
FL 33024
14069

PNC Bank
Closed with relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/11/12
FL 33024
76623

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

5/3/12
FL 33024
70395

Capital One
Closed without relief (Timely)

Credit card
Billing disputes

4/19/12
FL 33024
38293

Wells Fargo
Closed with relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/14/12
FL 33024
35515

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/4/12
FL 33024
29862

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

1/24/12
FL 33024
16096

Seterus
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/5/12
FL 33024
12172

Bank of America
Closed without relief (Timely)

Credit card
Rewards

143 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

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76.92%$1 Million


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