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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/3/15
FL 33126
1403336

Nationstar Mortgage
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/27/15
FL 33126
1394642

TD Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/19/15
FL 33126
1382160

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

5/5/15
FL 33126
1360372

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/27/15
FL 33126
1304987

Barclays
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

3/11/15
FL 33126
1279270

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/2/15
FL 33126
1264633

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/21/15
FL 33126
1250806

SunTrust Bank
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

2/18/15
FL 33126
1244072

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/20/15
FL 33126
1200684

Ocwen
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

1/14/15
FL 33126
1193506

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/29/14
FL 33126
1173199

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/29/14
FL 33126
1173496

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/12/14
FL 33126
1153779

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/4/14
FL 33126
1142206

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/19/14
FL 33126
1125884

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

11/19/14
FL 33126
1127964

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

11/7/14
FL 33126
1107901

TD Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/5/14
FL 33126
1103843

Seterus
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/1/14
FL 33126
1097298

Bank of America
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

10/16/14
FL 33126
1074951

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely)

Debt collection
Taking/threatening an illegal action (Sued w/o proper notification of suit)

10/9/14
FL 33126
1064868

Commercial Recovery Systems
Closed (Not Timely)

Debt collection (Auto)
Communication tactics (Used obscene/profane/abusive language)

10/9/14
FL 33126
1064869

Capital One
Closed with explanation (Timely)

Debt collection (Auto)
Communication tactics (Used obscene/profane/abusive language)

10/9/14
FL 33126
1065346

Diversified Consultants, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

10/2/14
FL 33126
1054563

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/1/14
FL 33126
1052595

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/25/14
FL 33126
1044704

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/23/14
FL 33126
1041766

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/19/14
FL 33126
1037309

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/19/14
FL 33126
1037310

Specialized Loan Servicing LLC
Closed (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/17/14
FL 33126
1033186

GE Capital Retail
Closed with explanation (Not Timely)

Payday loan
Charged fees or interest I didn't expect

9/11/14
FL 33126
1025366

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/10/14
FL 33126
1023402

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/3/14
FL 33126
1012998

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/27/14
FL 33126
1003018

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/21/14
FL 33126
994327

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/21/14
FL 33126
995675

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

8/20/14
FL 33126
992220

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/1/14
FL 33126
965416

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/14
FL 33126
963632

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/18/14
FL 33126
944396

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/11/14
FL 33126
932839

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/8/14
FL 33126
927803

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/27/14
FL 33126
914126

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/14
FL 33126
911715

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/26/14
FL 33126
911718

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/25/14
FL 33126
909672

SunTrust Bank
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

6/25/14
FL 33126
909673

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/11/14
FL 33126
891027

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/11/14
FL 33126
891028

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/10/14
FL 33126
888997

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/13/14
FL 33126
850255

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

5/9/14
FL 33126
844975

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/5/14
FL 33126
837281

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/30/14
FL 33126
831292

Seterus
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/16/14
FL 33126
811751

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/15/14
FL 33126
810231

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/9/14
FL 33126
801688

Citibank
Closed (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/2/14
FL 33126
790836

Early Warning Services, LLC
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/24/14
FL 33126
775461

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/17/14
FL 33126
766452

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/14/14
FL 33126
760365

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/10/14
FL 33126
750722

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/10/14
FL 33126
751821

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/3/14
FL 33126
739580

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/28/14
FL 33126
736935

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/26/14
FL 33126
732885

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/12/14
FL 33126
719226

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/11/14
FL 33126
709653

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/5/14
FL 33126
702541

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/4/14
FL 33126
702809

Amex
Closed with monetary relief (Timely)

Credit card
Billing disputes

2/3/14
FL 33126
696749

Student Loan Finance Corporation
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/3/14
FL 33126
697925

EverBank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/31/14
FL 33126
695927

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/31/14
FL 33126
695928

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/29/14
FL 33126
691202

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

1/29/14
FL 33126
691514

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/28/14
FL 33126
688070

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/8/14
FL 33126
658867

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/8/14
FL 33126
658868

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/2/14
FL 33126
652970

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/27/13
FL 33126
648475

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/27/13
FL 33126
648476

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/19/13
FL 33126
639613

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/19/13
FL 33126
639614

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/18/13
FL 33126
639612

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/2/13
FL 33126
617112

Regions
Closed with non-monetary relief (Not Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

11/26/13
FL 33126
613619

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/18/13
FL 33126
601817

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/4/13
FL 33126
583351

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/1/13
FL 33126
581103

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/31/13
FL 33126
579128

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/21/13
FL 33126
565393

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/15/13
FL 33126
559563

Wells Fargo
Closed (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/1/13
FL 33126
549740

Seterus
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/13/13
FL 33126
526679

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/10/13
FL 33126
484685

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/5/13
FL 33126
473804

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

6/27/13
FL 33126
445117

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/24/13
FL 33126
441394

BB&T Financial
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/18/13
FL 33126
435923

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/18/13
FL 33126
385908

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/15/13
FL 33126
382829

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/15/13
FL 33126
382867

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/13
FL 33126
362351

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/18/13
FL 33126
358069

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

3/12/13
FL 33126
351107

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/27/13
FL 33126
335462

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/15/13
FL 33126
318691

BB&T Financial
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/5/13
FL 33126
299949

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/24/13
FL 33126
262327

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/23/13
FL 33126
259463

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/12/13
FL 33126
229714

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/11/13
FL 33126
228769

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/31/12
FL 33126
182586

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/12
FL 33126
164320

Amex
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

10/1/12
FL 33126
164321

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/27/12
FL 33126
142003

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/23/12
FL 33126
140738

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/23/12
FL 33126
140812

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/20/12
FL 33126
138663

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

7/26/12
FL 33126
124881

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/21/12
FL 33126
104155

Regions
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/8/12
FL 33126
96995

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/12
FL 33126
348

Bank of America
Closed with relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/16/12
FL 33126
79840

Green Tree Servicing, LLC
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/9/12
FL 33126
56629

HSBC
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/12
FL 33126
26688

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/14/12
FL 33126
23350

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
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JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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