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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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133 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/18/15
FL 33155
1379997

CashCall, Inc.
Closed with explanation (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

5/15/15
FL 33155
1377819

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/15
FL 33155
1374491

Selene Finance
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/11/15
FL 33155
1368913

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/6/15
FL 33155
1363011

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/27/15
FL 33155
1348566

JPMorgan Chase
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/23/15
FL 33155
1345423

PNC Bank
In progress (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/16/15
FL 33155
1333364

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/13/15
FL 33155
1328264

Convergent Resources, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/25/15
FL 33155
1301012

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/25/15
FL 33155
1302222

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/15
FL 33155
1270497

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/11/15
FL 33155
1238956

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/5/15
FL 33155
1226807

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/3/15
FL 33155
1222408

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/27/15
FL 33155
1211301

Oracle Financial Group LLC.
Closed with non-monetary relief (Timely)

Payday loan
Charged fees or interest I didn't expect

1/27/15
FL 33155
1213573

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/23/15
FL 33155
1207774

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/4/15
FL 33155
1179867

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

12/31/14
FL 33155
1177866

BMW Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/25/14
FL 33155
1170921

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/9/14
FL 33155
1148947

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/3/14
FL 33155
1143885

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/1/14
FL 33155
1137446

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Balance transfer

11/12/14
FL 33155
1113405

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/10/14
FL 33155
1110695

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/23/14
FL 33155
1083570

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

10/17/14
FL 33155
1075328

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/14
FL 33155
1075337

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/14
FL 33155
1075603

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/16/14
FL 33155
1075502

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/15/14
FL 33155
1071109

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

10/7/14
FL 33155
1061366

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/6/14
FL 33155
1059318

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/14
FL 33155
1053207

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/14
FL 33155
1053216

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/14
FL 33155
1053849

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/1/14
FL 33155
1053994

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/30/14
FL 33155
1051667

Regions
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/30/14
FL 33155
1052031

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/25/14
FL 33155
1044678

HSBC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Threatened to take legal action)

9/25/14
FL 33155
1045614

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/24/14
FL 33155
1042537

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/24/14
FL 33155
1042843

SunTrust Bank
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/24/14
FL 33155
1042844

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/24/14
FL 33155
1043131

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/24/14
FL 33155
1043997

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/22/14
FL 33155
1039523

SunTrust Bank
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/19/14
FL 33155
1036197

TD Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

9/17/14
FL 33155
1032546

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/17/14
FL 33155
1032650

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/15/14
FL 33155
1028540

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/15/14
FL 33155
1028842

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/15/14
FL 33155
1028864

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/3/14
FL 33155
1011865

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/3/14
FL 33155
1012192

Regions
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

8/27/14
FL 33155
1003970

HSBC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/26/14
FL 33155
1002321

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/20/14
FL 33155
993847

Servis One, Inc.
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/19/14
FL 33155
991048

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/16/14
FL 33155
987716

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/13/14
FL 33155
982397

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/4/14
FL 33155
966446

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/7/14
FL 33155
924520

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/13/14
FL 33155
893541

Encore Capital Group
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

6/12/14
FL 33155
891541

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

6/2/14
FL 33155
877466

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/28/14
FL 33155
871725

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/14
FL 33155
847566

Rushmore Loan Management Services LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/14
FL 33155
848415

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/12/14
FL 33155
849158

Rushmore Loan Management Services LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/14
FL 33155
843980

Capital Management Services, LP
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

4/25/14
FL 33155
824999

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/23/14
FL 33155
822442

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/22/14
FL 33155
818233

Hillcrest Davidson & Assoc
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

4/14/14
33155
806810

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/9/14
FL 33155
801533

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/1/14
FL 33155
789390

Hillcrest Davidson & Assoc
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

3/27/14
FL 33155
780488

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/23/14
FL 33155
773625

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/26/14
FL 33155
733430

Southern Management Systems Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/21/14
FL 33155
725737

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/20/14
FL 33155
724011

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/14/14
FL 33155
714769

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/12/14
FL 33155
711681

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/12/14
FL 33155
713929

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/7/14
FL 33155
704379

Navient
Closed with non-monetary relief (Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

1/29/14
FL 33155
690951

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

1/29/14
FL 33155
690953

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/6/13
FL 33155
589406

Citibank
Closed with monetary relief (Not Timely)

Credit card
APR or interest rate

10/28/13
FL 33155
573818

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/8/13
FL 33155
554720

HSBC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/19/13
FL 33155
535077

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/12/13
FL 33155
524936

United Recovery Systems, LP
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

8/22/13
FL 33155
500841

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/21/13
FL 33155
499609

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/25/13
FL 33155
475310

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/11/13
FL 33155
454812

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/9/13
FL 33155
452432

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/8/13
FL 33155
451745

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/6/13
FL 33155
449501

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/27/13
FL 33155
416877

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/23/13
FL 33155
414548

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/13
FL 33155
407857

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/13
FL 33155
406660

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/6/13
FL 33155
399136

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/15/13
FL 33155
383118

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/28/13
FL 33155
368209

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/22/13
FL 33155
327763

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/22/13
FL 33155
328057

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/19/13
FL 33155
321325

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
FL 33155
312452

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/6/13
FL 33155
291818

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/5/13
FL 33155
293088

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

12/28/12
FL 33155
215914

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Other

12/27/12
FL 33155
217751

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/19/12
FL 33155
194232

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/27/12
FL 33155
160574

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/20/12
FL 33155
155586

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/17/12
FL 33155
153707

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/14/12
FL 33155
152682

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/10/12
FL 33155
149128

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/6/12
FL 33155
147487

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/6/12
FL 33155
147960

Regions
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/24/12
FL 33155
141590

SunTrust Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/13/12
FL 33155
134854

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/10/12
FL 33155
133787

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/21/12
FL 33155
121814

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/18/12
FL 33155
103382

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/12
FL 33155
76943

Wells Fargo
Closed without relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/19/12
FL 33155
61211

Citibank
Closed without relief (Timely)

Credit card
Credit card protection / Debt protection

3/6/12
FL 33155
30972

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Settlement process and costs

1/26/12
FL 33155
17233

BankUnited
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

133 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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