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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/11/15
FL 33169
1418275

First Advantage Corporation
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/29/15
FL 33169
1352527

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

4/24/15
FL 33169
1345540

Bank of America
In progress (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/23/15
FL 33169
1343098

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/22/15
FL 33169
1341750

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/20/15
FL 33169
1338431

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/18/15
FL 33169
1336152

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/13/15
FL 33169
1327871

Citibank
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

3/26/15
FL 33169
1302960

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

3/24/15
FL 33169
1299238

Bayview Loan Servicing, LLC
In progress (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/8/15
FL 33169
1272459

NCC Business Services, Inc.
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

2/20/15
FL 33169
1249399

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/18/15
FL 33169
1245894

Ocwen
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

2/6/15
FL 33169
1228512

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/2/15
FL 33169
1221847

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/20/15
FL 33169
1200317

Regions
Closed with monetary relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

1/5/15
FL 33169
1181143

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/30/14
FL 33169
1177823

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

12/23/14
FL 33169
1169507

Banco Popular North America
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

12/17/14
FL 33169
1160549

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

12/17/14
FL 33169
1160550

Western Union
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Other transaction issues

11/21/14
FL 33169
1140333

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/7/14
FL 33169
1108001

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

10/21/14
FL 33169
1080488

CMG Financial
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/8/14
FL 33169
1062667

Sprechman & Associates, P.A.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/21/14
FL 33169
1038034

Wells Fargo
Closed with explanation (Not Timely)

Credit card
Customer service / Customer relations

9/19/14
FL 33169
1036445

Bank of America
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

9/19/14
FL 33169
1036448

Ocwen
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

9/11/14
FL 33169
1025873

Performant Financial Corporation
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

9/9/14
FL 33169
1021267

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/27/14
FL 33169
1003093

PNC Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/25/14
FL 33169
999146

Flagstar Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

8/22/14
FL 33169
997227

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/22/14
FL 33169
997228

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/14/14
FL 33169
984850

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/14/14
FL 33169
984862

Seterus
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/23/14
FL 33169
951535

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/17/14
FL 33169
943178

Seterus
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/26/14
FL 33169
912348

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/1/14
FL 33169
876299

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/7/14
FL 33169
842972

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/29/14
FL 33169
829990

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

4/28/14
FL 33169
827515

Real Time Resolutions
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

4/17/14
FL 33169
813110

Dynamic Recovery Solutions, LLC
Closed (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/15/14
FL 33169
808595

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/25/14
FL 33169
777496

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/14
FL 33169
766250

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/1/14
FL 33169
738692

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/28/14
FL 33169
737728

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/7/14
FL 33169
703757

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/9/14
FL 33169
660989

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

1/9/14
FL 33169
661091

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/3/14
FL 33169
653600

Google Inc.
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/5/13
FL 33169
622873

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/5/13
FL 33169
622881

Ocwen
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was paid)

11/27/13
FL 33169
614193

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/11/13
FL 33169
593733

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/8/13
FL 33169
592001

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/4/13
FL 33169
583728

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

11/4/13
FL 33169
583752

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/25/13
FL 33169
572371

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

10/23/13
FL 33169
568027

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/11/13
FL 33169
558122

Wells Fargo
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/3/13
FL 33169
551513

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/31/13
FL 33169
511463

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/27/13
FL 33169
501757

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/20/13
FL 33169
497142

Deca Financial Services LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

8/10/13
FL 33169
486406

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

8/1/13
FL 33169
471651

Cavalry Investments, LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/1/13
FL 33169
471652

Wells Fargo
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

7/22/13
FL 33169
454983

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/22/13
FL 33169
463559

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/13
FL 33169
457576

JPMorgan Chase
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/26/13
FL 33169
442972

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/14/13
FL 33169
431848

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/13/13
FL 33169
431976

Morgan Stanley
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/3/13
FL 33169
422351

Seterus
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/3/13
FL 33169
422352

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/16/13
FL 33169
409360

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/7/13
FL 33169
401449

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

5/2/13
FL 33169
397706

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

4/10/13
FL 33169
379381

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/9/13
FL 33169
377597

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

4/8/13
FL 33169
377047

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/27/13
FL 33169
367321

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/19/13
FL 33169
359018

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/15/13
FL 33169
358623

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/11/13
FL 33169
348806

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/13
FL 33169
342557

Yale Mortgage Corporation
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/25/13
FL 33169
330840

Ditech Financial LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/18/13
FL 33169
319044

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/14/13
FL 33169
316991

Yale Mortgage Corporation
Closed (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/6/13
FL 33169
304823

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/28/13
FL 33169
266051

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/28/13
FL 33169
266498

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/17/13
FL 33169
243643

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/16/12
FL 33169
192357

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/6/12
FL 33169
185663

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/1/12
FL 33169
183363

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/31/12
FL 33169
182139

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/3/12
FL 33169
165171

Citibank
Closed with monetary relief (Timely)

Mortgage (Second mortgage)
Loan servicing, payments, escrow account

9/25/12
FL 33169
159830

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/7/12
FL 33169
148637

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/5/12
FL 33169
147166

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/27/12
FL 33169
141529

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/14/12
FL 33169
135767

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/31/12
FL 33169
128013

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/2/12
FL 33169
111290

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/8/12
FL 33169
97753

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/6/12
FL 33169
96060

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96644

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96651

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96653

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96660

Servis One, Inc.
Closed (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96663

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96667

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96675

Bank of America
Untimely response (Not Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96676

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96681

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96699

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96703

Loan Care
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96705

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96711

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Other

6/6/12
FL 33169
96716

Nationwide Advantage Mortgage Company
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/4/12
FL 33169
93206

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/25/12
FL 33169
87085

OneWest Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/12
FL 33169
73736

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/4/12
FL 33169
70995

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/6/12
FL 33169
44689

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/27/12
FL 33169
81964

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/12
FL 33169
29849

Bank of America
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/30/12
FL 33169
18342

Ocwen
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/30/12
FL 33169
18844

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/1/11
FL 33169
2382

U.S. Bancorp
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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